Occurs The process, Cannot access the file, Process

HP ProtectTools Troubleshooting Guide

Software	Details	Solution / Workaround
Impacted-Short
description

HP ProtectTools Embedded	Extremely intermittent error
Security—Intermittent	during file encryption or
encrypt and decrypt error	decryption occurs due to the
occurs: The process	file being used by another
cannot access the file	process, even though that file
because it is being	or folder is not being
used by another	processed by the operating
process.	system or other applications.

To resolve the failure, the user can log off and back on to the system. Restart, log off, and log back in to resolve the issue.

HP ProtectTools Embedded	Removing storage mediums	The issue is only experienced if the user
Security—Data loss in	such as a MultiBay hard drive	accesses the PSD, then removes the hard drive
removable storage occurs if	still shows PSD availability	before completing new data generation or
storage is removed prior to	and does not generate errors	transfer. If the user attempts to access the PSD
new data generation or	while adding/modifying data	when the removable hard drive is not present,
transfer	to the PSD. After system	an error message is displayed stating that the
	restart, the PSD does not	device is not ready.
	reflect file changes that
	occurred while the removable
	storage was not available.

HP ProtectTools Embedded	During uninstallation, the user	The Admin tool is used for disabling the TPM
Security—During uninstall,	has the option of uninstalling	chip, but that option is not available unless the
if user has not initialized	either without disabling the	Basic User Key has already been initialized. If it
the Basic User Key and	TPM or by first disabling the	has not, then select Ok or Cancel in order to
opens the Administration	TPM (through Admin. tool),	continue with the uninstallation process.
tool, the Disable option is	then uninstalling. Accessing
not available and	the Admin tool requires Basic
Uninstaller will not continue	User Key initialization. If
until the Administration tool	basic initialization has not
is closed.	occurred, all options are
	inaccessible to the user.
	Since the user has explicitly
	chosen to open the Admin
	tool (by clicking Yes in the
	dialog box prompting Click
	Yes to open Embedded
	Security Administration
	tool), uninstall waits until the
	Admin tool is closed. If user
	clicks No in that dialog box,
	then the Admin tool does not
	open at all and uninstall
	proceeds.

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Technical Reference Guide

occurs: The process

cannot access the file

because it is being

used by another

process.

device is not ready.

Yes to open Embedded

Security Administration