HP dc7600 manual Through the My Identity, More Register, Restore Identity process

HP ProtectTools Troubleshooting Guide

Software	Details	Solution / Workaround
Impacted-Short
description
HP ProtectTools Credential	The Embedded Security	Users should regularly back up their credentials,
Manager—Credentials are	device encrypts and protects	as referenced in help files. The Credential
lost from Credential	the credentials. Removing the	Manager Backup and Restore options are
Manager when Embedded	Embedded Security software	available on the Credential Manager menu. If
Security is uninstalled	causes a loss of all encrypted	the user does not back up credentials prior to
	data.	removing the embedded Security Manager,
		his/her credentials are lost.
		Users who have backed up encrypted
		credentials should:
		1. Reinstall HP ProtectTools Embedded Security
		software.
		2. Perform the restore option for both their
		Embedded Security device and their
		Credential Manager backup files.
HP ProtectTools Credential	Cannot register Smart Card	This functionality was not originally designed
Manager—Security cannot	in Credential Manager	into the product. This is being implemented in
register smart card in	through the My Identity >	future product revisions being designed by HP.
Credential Manager	More > Register
through the More option	Credentials option. User
	must use Register Smart
	Card or Token option.

HP ProtectTools Credential	When user restores identity,
Manager—Security	Credential Manager can lose
Restore Identity process	association with the location
loses association with	of the virtual token at login
virtual token	screen. Even though
	Credential Manager has the
	virtual token registered, user
	must reregister the token to
	restore association.

This is currently by design.

When uninstalling Credential Manager without keeping identities, the system (server) part of the token is destroyed, so the token cannot be used anymore for logon, even if the client part of the token is restored through identity restore.

HP is investigating long-term options for resolution.

24 www.hp.com Technical Reference Guide