HP dc7600 PTHOST.exe has not, Module ‘C\Program, Files\HPQ\HP Protect, Tools, By Hewlett-Packard

HP ProtectTools Troubleshooting Guide

Software	Details	Solution / Workaround
Impacted-Short
description
HP ProtectTools Security	Intermittently (1 in 12	This is related to a timing dependency on
Manager—Intermittently,	instances), an error is created	plug-in services load time when closing and
an error is returned when	by using the close button in	restarting Security Manager. Since PTHOST.exe
closing the Security	the upper right of the screen	is the shell housing the other applications
Manager interface	to close Security Manager	(plug-ins), it depends on the ability of the plug-in
	before all plug-in applications	to complete its load time (services). Closing the
	have finished loading.	shell before the plug-in has had time to complete
		loading is the root cause.
		To resolve, allow Security Manager to complete
		services loading message (seen at top of
		Security Manager window) and all plug-ins
		listed in left column. To avoid failure, allow a
		reasonable time for these plug-ins to load.
		No corrective action is planned by HP for the
		Security Manager product.
HP ProtectTools Embedded	Using the Embedded Security	The system administrator can resolve this by
Security—Guest User	Task Notification Area (task	deleting the guest-user-created PSD.
account can violate policy	tray) icon, a guest user can	HP is working with plug-in suppliers to be aware
through the PSD interface	bypass Security Manager	of limited/guest user capabilities for future
	and initialize a basic user.	product enhancements.
	During the basic user
	initialization, the guest could
	create a PSD that
	monopolizes the hard drive.

HP ProtectTools Embedded	The following error message
Security—Guest User	appears when a guest user
receives message that	opens HP ProtectTools
PTHOST.exe has not	Security Manager: this
been approved by	module ‘C:\Program
Hewlett-Packard Company	Files\HPQ\HP Protect
	Tools
	Security\PTHOST.EXE’
	has not been approved
	by Hewlett-Packard
	Company. Do you want
	to continue?

Guest user support is not provided by HP, HP recommends limited user support by the administrator.

Future improvements are planned to prevent Security Manager runtime in Guest mode.

HP ProtectTools Embedded Security—Multiple User PSDs do not function in a fast-user-switching environment

This error occurs when multiple users have been created and given a PSD with the same drive letter. If an attempt is made to fast-user-switch between users when the PSD is loaded, the second user's PSD will be unavailable.

The second user's PSD will only be available if it is reconfigured to use another drive letter or if the first user is logged off.

14 www.hp.com Technical Reference Guide