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| HP ProtectTools Troubleshooting Guide | |
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| Software | Details | Solution / Workaround | |
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HP ProtectTools Credential | After installing USB token | This only occurs with Windows XP SP1; update | ||
software, registering the USB | Windows version to SP2 via Windows Update | |||
credential is not available | token credential, and setting | to correct. | ||
with login to Windows XP | Credential Manager as | To work around if retaining SP1, | ||
SP1 | primary login, the USB Token | into Windows using another credential | ||
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| is neither listed nor available | (Windows password) in order to log off and | |
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| in the Credential | ||
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| Manager/gina logon. |
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| When logging back into |
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| Windows, log off Credential |
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| Manager, |
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| Credential Manager and |
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| reselect token as primary |
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| login, the token login |
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| operation functions normally. |
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HP ProtectTools Credential | Some | Credential Manager Single Sign On does not | ||
applications stop functioning | support all software Web interfaces. Disable | |||
application Web pages | and report errors due to the | Single Sign On support for the specific Web | ||
create errors that prevent | disabling functionality pattern | page by turning off Single Sign On support. | ||
user from performing or | of Single Sign On. For | Please see complete documentation on Single | ||
completing tasks | example, an ! in a yellow | Sign On, which is available in the Credential | ||
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| triangle is observed in | Manager help files. | |
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| Internet Explorer indicating | If a specific Single Sign On cannot be disabled | |
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| an error has occurred. | for a given application. Call 3rd level support | |
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| for HP direct assistance. | |
HP ProtectTools Credential | System intermittently locks up |
and displays the going into | |
intermittently locks up and | hibernation screen when |
goes into hibernation when | APC Personal biometric USB |
an APC biometric | Pod (BIOPOD) is configured |
fingerprint reader is | as an authentication tool for |
configured as an | Credential Manager. |
authentication tool for |
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Credential Manager |
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Press the power button for 3 seconds to force the system to reboot.
HP is working on a resolution. The resolution will be made available in future Credential Manager product development.
Technical Reference Guide | www.hp.com | 13 |