HP dc7600 Property Advanced Encrypt, Contents, Embedded, Security cannot be, Initialized since

Page 8

HP ProtectTools Troubleshooting Guide

Software

Details

Solution / Workaround

Impacted-Short

 

 

description

 

 

 

 

 

HP ProtectTools Embedded

There is no Encrypt selection

This is a Microsoft operating system limitation. If

Security—Cannot encrypt

when right-clicking a file icon.

the locale is changed to anything else (French

any data in the Windows

 

(Canada), for example), then the Encrypt

2000 French (France)

 

selection will appear.

environment.

 

To work around the problem, encrypt the file as

 

 

follows: right-click the file icon and select

 

 

Property > Advanced > Encrypt

 

 

Contents.

 

 

 

HP ProtectTools Embedded

If there is a power loss while

Perform the following procedure to recover from

Security—Errors occur after

initializing the Embedded

the power loss:

experiencing a power loss

Security chip, the following

Use the Arrow keys to select various menus,

while taking ownership

issues will occur:

menu items, and to change values (unless

during the Embedded

• When attempting to

otherwise specified).

Security Initialization

1. Start or restart the computer.

launch the Embedded

 

Security Initialization

2. Press F10 when the F10=Setup message

 

Wizard, the following

appears on screen (or as soon as the

 

error is displayed:

monitor LED turns green).

 

The Embedded

3. Select the appropriate language option.

 

security cannot be

 

4. Press Enter.

 

initialized since the

 

Embedded Security

5. Select Security > Embedded Security.

 

chip has already an

6. Set the Embedded Security Device option to

 

Embedded Security

 

Enable.

 

owner.

 

7. Press F10 to accept the change.

 

• When attempting to

 

8. Select File > Save Changes and Exit.

 

launch the User

 

Initialization Wizard, the

9. Press ENTER.

 

following error is

10. Press F10 to save the changes and exit the

 

displayed:

 

F10 Setup utility.

 

The Embedded

 

 

 

security is not

 

 

initialized. To use the

 

 

wizard, the

 

 

Embedded Security

 

 

must be initialized

 

 

first.

 

 

 

 

HP ProtectTools Embedded

Enabling the TPM module

This is as designed.

Security—Computer Setup

requires a Computer Setup

The Computer Setup (F10) Utility password can

(F10) Utility password can

(F10) Utility password. Once

only be removed by a user who knows the

be removed after enabling

the module has been

password. However, HP strongly recommends

TPM Module

enabled, the user can remove

having the Computer Setup (F10) Utility

 

the password. This allows

password protected at all times.

anyone with direct access to the system to reset the TPM module and cause possible loss of data.

6

www.hp.com

Technical Reference Guide

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Contents HP ProtectTools Troubleshooting Guide JanuaryFirst Edition January 2006 Document Part Number HP ProtectTools Troubleshooting Guide Acronym Term Detail Tcpa Applying Attributes Not enter a password, Contents EnableProperty Advanced Encrypt EmbeddedHP ProtectTools Troubleshooting Guide Cannot access the file Yes to open Embedded Security AdministrationOccurs The process Because it is beingInstalled until the HP Manager is installedAccess denied Received The securityClick Control Panel Click System DevicesCheck the hardware and software configuration Click Start Documents SP1 Hibernation screen whenPTHOST.exe has not Module ‘C\ProgramFiles\HPQ\HP Protect ToolsMessage drive is not Clicks Restore under Internal Embedded Security error hasSPSystemBackup Been detectedPSD HP ProtectTools Troubleshooting Guide Browse for Virtual Accounts optionSelect Prompt to select Account for thisUser account restriction Click Advanced Settings Click Service & ApplicationsRequire PIN at Boot Manager Smart Card Security Bios SmartYou can place your Finger on the fingerprintReader to log on to Credential ManagerMicrosoft. Refer to Microsoft knowledge base More Register Restore Identity processThrough the My Identity
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