HP dc7600 Received The security, Application can not be, Installed until the HP, Access denied

		HP ProtectTools Troubleshooting Guide
Software	Details	Solution / Workaround
Impacted-Short
description

HP ProtectTools Embedded Security—Intermittent system lockup occurs after creating PSD on 2 users accounts and using fast-user-switching in 128-MB system configurations

System may lock up with a black screen and non-responding keyboard and mouse instead of showing welcome (logon) screen when using fast-switching with minimal RAM.

Root Cause suspicion is a timing issue in low memory configurations.

Integrated graphics uses UMA architecture taking 8 MB of memory, leaving only 120 available to user. This 120 MB is shared by both users who are logged in and are fast-user-switching when error is generated.

Workaround is to reboot system and customer is encouraged to increase memory configuration (HP does not ship 128-MB configurations by default with security modules).

HP ProtectTools Security	All security applications such	HP ProtectTools Security Manager software must
Manager—Warning	as Embedded Security, smart	be installed before installing any security
received: The security	card, and biometrics are	plug-in.
application can not be	extendable plug-ins for the HP
installed until the HP	Security Manager interface.
Protect Tools Security	Security Manager must be
Manager is installed	installed before an
	HP-approved security plug-in
	can be loaded.
HP ProtectTools Embedded	The EFS User Authentication	This is by design—to avoid issues with Microsoft
Security—EFS User	password reopens after	EFS, a 30-second timer watchdog timer was
Authentication (password	clicking OK or returning from	created to generate the error message).
request) times out with	standby state after timeout.
access denied
HP ProtectTools Embedded	Functional descriptions during	HP is aware of translation issues and will be
Security—Minor truncation	custom setup option during	translating in future Web release.
during setup of Japanese is	installation wizard are
observed in functional	truncated.
description
HP ProtectTools Embedded	By allowing prompt for User	The ability to encrypt does not require password
Security—EFS Encryption	password to time out,	authentication, since this is a feature of the
works without entering	encryption is still capable on	Microsoft EFS encryption. The decryption will
password in the prompt	a file or folder.	require the user password to be supplied.
HP ProtectTools Embedded	Embedded security software	In future releases, the wizard and user policies
Security—Secure e-mail is	and the wizard do not control	descriptions will be modified for better clarity.
supported, even if	settings of an e-mail client	This behavior is as designed. Encrypted mail is
unchecked in User	(Outlook, Outlook Express, or	configured after Embedded Security is
Initialization Wizard or if	Netscape)	initialized.
secure e-mail configuration
is disabled in user policies

Technical Reference Guide www.hp.com 9