HP dc7600 Click Advanced Settings, Click Service & Applications, Click Smart Cards and Tokens

		HP ProtectTools Troubleshooting Guide
Software	Details	Solution / Workaround
Impacted-Short
description

HP ProtectTools Credential Manager— When logging in using TPM authentication, the Back button skips the option to choose another authentication method

If user using TPM login authentication for Credential Manager enters his/her password, the Back button does not work properly, but instead immediately displays the Windows login screen.

HP is researching a workaround for future product enhancements.

HP ProtectTools Credential Manager—Credential Manager opens out of standby when it is configured not to

When use Credential

Manager log on to Windows is not selected as an option, allowing the system to go into S3 suspend and then waking the system causes the Credential Manager logon to Windows to open.

With no administrator password set, user cannot logon to Windows through Credential Manager because of account restrictions invoked by the Credential Manager.

Without smart card/token:

User can cancel the Credential Manager login and user will see the Microsoft Windows login. User can log in at this point.

With smart card/token:

The following workaround allows the user to enable/disable opening of Credential Manager upon smart card insertion.

		1. Click Advanced Settings.
		2. Click Service & Applications.
		3. Click Smart Cards and Tokens.
		4. Click when smart card/token is inserted.
		5. Select the Advise to log-oncheckbox.
HP ProtectTools Smart Card	The Settings button, at HP	The message box that asks the operator for a
Manager—The option to	ProtectTools Security	PIN at boot time is then determined by the data
Require PIN at Boot	Manager > Smart Card	on the card. This method requires the operator
does not work	Security > BIOS > Smart	to have a card and optionally, determined by
	Card BIOS Password	the card owner, know a PIN to gain access of
	Properties, is a function of	the computer.
	the card properties, as the	For the computer power-on authentication to
	name states. This button is	work, the BIOS Security Mode, at the top of
	functional for any supported	the Smart Card Security > BIOS page must
	card placed in the reader.	be enabled. If not enabled, the PIN at boot time
	The button becomes grayed	will not have any functionality.
	out if there is no smart card	HP is researching a resolution for next product
	administrator or user
		offering.
	password on the card and it
	is available if there is a
	password on the card. This
	allows the card owner to
	change the card PIN at boot
	properties at any time.

Technical Reference Guide www.hp.com 21