Click Control Panel, Click System Devices

HP ProtectTools Troubleshooting Guide

Software	Details	Solution / Workaround
Impacted-Short
description

HP ProtectTools Embedded Security—Application lock-ups occur when the connection with a TPM Module is lost

When the TPM module is damaged or the connection is lost, the Security Manager locks up. Attempting to close the Security Manager causes Windows error messages.

If system appears not to function properly or the TPM is not found, perform the following manual inspections to ensure the system is properly configured:

•Check in the Computer Setup (F10) Utility to ensure that the TPM is unhidden.

•Check the Device Manager reports to ensure that the TPM Device Driver is installed:

1. Click Start.

2. Click Control Panel.

3. Click System.

4. Click System Devices.

5. Click Broadcom TPM. (The device status should indicate This device is working properly.)

		A 3-minute delay occurs as applications and
		Windows services time out after attempting
		connection to the damaged TPM. The Security
		Manager recovers and the user can run the self
		test and confirm damaged module.

HP ProtectTools Embedded	Running Large Scale	HP is working to resolve the xml-file-overwrite
Security—Running Large	Deployment on any	issue and will provide a solution in a future
Scale Deployment a second	previously initialized HP	SoftPaq.
time on the same PC or on	ProtectTools Embedded
a previously initialized PC	Security system will render
overwrites Emergency	existing Recovery Archives
Recovery and Emergency	and Recovery Tokens useless
Token files. The new files	by overwriting those xml files.
are useless for recovery.

www.hp.com

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