HP dc7600 You can place your, Finger on the fingerprint, Reader to log on to, Credential Manager

Page 24

HP ProtectTools Troubleshooting Guide

Software

Details

Solution / Workaround

Impacted-Short

 

 

description

 

 

HP ProtectTools Smart Card

After unplugging the USB

Manager—Smart card

cable of the Smart Card

software displaying

terminal, the status remains

incorrect USB status

´ blue.´ To get the correct

 

status, ProtectTools Security

 

Manager must be reopened.

Refresh the graphical user interface by closing and reopening the smart card software.

HP ProtectTools Smart Card

If the customer set up the

There is a BIOS limitation of available

Manager—Smart Card

system to request PIN input,

fonts/characters. Multi-byte characters stored on

Security Manager allows

the BIOS screen stays on with

smart card are not correctly displayed. At this

user to enter Japanese

garbage admin name and

point, there is no real solution for this.

characters for the name of

prompts for corresponding

HP is working to add information in product

the card owner, but

password, so the customer

help files to further clarify this limitation in future

Japanese name will be in

impact is not minimal. It may

product offerings.

garbage characters in

lead customer to type wrong

 

authentication

password and lock up the

 

 

system.

 

 

 

 

HP ProtectTools Credential

If the TPM module is removed

This is as designed.

Manager—Users lose all

or damaged, users lose all

The TPM Module is designed to protect the

Credential Manager

credentials protected by the

Credential Manager credentials. HP

credentials protected by the

TPM.

recommends that the user back up identity from

TPM, if the TPM module is

 

Credential Manager prior to removing the TPM

removed or damaged

 

module.

 

 

 

HP ProtectTools Credential

During Windows 2000

This is as designed.

Manager—Credential

install, the logon policy is set

If user wishes to modify operating system level

Manager not being set as

for manual or auto logon

settings for auto admin logon values for

primary logon in Windows

admin. If auto logon is

bypassing the edit path is:

2000

chosen, then the Windows

HKEY_LOCAL_MACHINE/Software/Microsoft/

 

default registry settings sets

 

WindowsNT/CurrentVersion/WinLogon

 

the default auto admin logon

 

value at 1, and Credential

ÅUse Registry Editor at your own risk!

 

Manager does not override

Using the Registry Editor (regedit) incorrectly

 

this.

can cause serious problems that may require

 

 

you to reinstall your operating system. There

 

 

is no guarantee that problems resulting from

 

 

the incorrect use of Registry Editor can be

 

 

solved.

HP ProtectTools Credential

If user selects Windows

Manager— Fingerprint

logon, the following desktop

logon message appears

alert appears in the

whether or not fingerprint

Credential Manager task bar:

reader is installed or

You can place your

registered

finger on the fingerprint

 

reader to log on to

 

Credential Manager.

The purpose of the desktop alert is to notify the user that fingerprint authentication is available, if it is configured.

22

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Technical Reference Guide

Image 24
Contents HP ProtectTools Troubleshooting Guide JanuaryFirst Edition January 2006 Document Part Number HP ProtectTools Troubleshooting Guide Acronym Term Detail Tcpa Applying Attributes Not enter a password, Contents EnableProperty Advanced Encrypt EmbeddedHP ProtectTools Troubleshooting Guide Cannot access the file Yes to open Embedded Security AdministrationOccurs The process Because it is beingInstalled until the HP Manager is installedAccess denied Received The securityClick Control Panel Click System DevicesCheck the hardware and software configuration Click Start Documents SP1 Hibernation screen whenPTHOST.exe has not Module ‘C\ProgramFiles\HPQ\HP Protect ToolsMessage drive is not Clicks Restore under Internal Embedded Security error hasSPSystemBackup Been detectedPSD HP ProtectTools Troubleshooting Guide Browse for Virtual Accounts optionSelect Prompt to select Account for thisUser account restriction Click Advanced Settings Click Service & ApplicationsRequire PIN at Boot Manager Smart Card Security Bios SmartYou can place your Finger on the fingerprintReader to log on to Credential ManagerMicrosoft. Refer to Microsoft knowledge base Restore Identity process Through the My IdentityMore Register
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