Message drive is not

			HP ProtectTools Troubleshooting Guide

	Software	Details	Solution / Workaround
	Impacted-Short
	description

HP ProtectTools Embedded		The PSD is disabled and	As designed: If a customer force-deletes or
Security—PSD is disabled		cannot be deleted after	disconnects from the storage location of the PSD
and cannot be deleted after		formatting the secondary	data, the Embedded Security PSD drive
formatting the hard drive		hard drive on which the PSD	emulation continues to function and will produce
on which the PSD was		was generated. The PSD icon	errors based on lack of communication with the
generated		is still visible, but the error	missing data.
		message drive is not	Resolution: After the next reboot, the emulations
		accessible appears when	fail to load and user can delete the old PSD
		the user attempts to access	emulation and create a new PSD.
		the PSD.
		User is not able to delete the
		PSD and a message appears
		that states: your PSD is still
		in use, please ensure
		that your PSD contains
		no open files and is not
		accessed by another
		process. User must reboot
		the system in order to delete
		the PSD and it is not loaded
		after reboot.

HP ProtectTools *		Numerous risks are possible	Administrators are encouraged to follow “best
General—Unrestricted		with unrestricted access to the	practices” in restricting end-user privileges and
access or uncontrolled		client PC:	restricting user access.
administrator privileges		• deletion of PSD	Unauthorized users should not be granted
pose security risk		• malicious modification of	administrative privileges.
		• malicious modification of	administrative privileges.
		user settings
		• disabling of security
		policies and functions

HP ProtectTools Embedded Security—Hiding the Broadcom TPM in the BIOS causes the Embedded Security Software to stop functioning and produce error messages

Hiding the TPM chip in the BIOS with Embedded Security software loaded stops functioning if Security Manager is launched in Windows. User will eventually see two errors indicating inability to connect to the TPM three minutes after the application hangs up.

Hiding the TPM in BIOS makes the TPM invisible to the ACPI table and Windows, and installed software cannot recognize the device.

This behavior is as designed, as the Security Manager requires the TPM hardware.

Customers wishing to avoid this behavior should re-enable their TPM or remove the HP Embedded Security software through Add/remove programs.

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