HP ProtectTools Troubleshooting Guide
Software | Details | Solution / Workaround |
|
| |
description |
|
|
|
|
|
HP ProtectTools Embedded | When an administrator sets | The workaround is to change the NT |
up Automatic Backup in | AUTHORITY\SYSTEM to (computer | |
backup does not work with | Embedded Security, it creates | name)\(admin name). This is the default setting |
mapped drive | an entry in Windows > | if the Scheduled Task is created manually. |
| Tasks > Scheduled Task. HP is working to provide future product releases | |
| This Windows Scheduled | with default settings that include computer |
| Task is set to use NT | name\admin name. |
| AUTHORITY\ SYSTEM for |
|
| rights to execute the backup. |
|
| This works properly to any |
|
| local drive. |
|
| When the administrator |
|
| instead configures the |
|
| Automatic Backup to save to |
|
| a mapped drive, the process |
|
| fails because the NT |
|
| AUTHORITY\SYSTEM does |
|
| not have the rights to use the |
|
| mapped drive. |
|
| If the Automatic Backup is |
|
| scheduled to occur upon |
|
| login, Embedded Security |
|
| TNA Icon displays the |
|
| following message: The |
|
| Backup Archive location |
|
| is currently not |
|
| accessible. Click here if |
|
| you want to backup to a |
|
| temporary archive until |
|
| the Backup Archive is |
|
| accessible again. If the |
|
| Automatic Backup is |
|
| scheduled for a specific time, |
|
| however, the backup fails |
|
| without displaying notice of |
|
| the failure. |
|
|
|
|
HP ProtectTools Embedded | The current 4.0 software was | HP will address this issue in future releases. |
designed for HP Notebook |
| |
disable Embedded Security | 1.1B implementations, as |
|
State temporarily in | well as supporting HP |
|
Embedded Security GUI | Desktop 1.2 implementations. |
|
This option to disable is still supported in the software interface for TPM 1.1 platforms.
18 | www.hp.com | Technical Reference Guide |