HP DC5100 manual Troubleshooting Without Diagnostics

Page 25

 

 

 

Troubleshooting Without Diagnostics

 

 

 

 

 

 

Solving General Problems (Continued)

 

 

 

 

 

Problem

Cause

Solution

 

 

 

System does not power

System unable to power

Press and hold the power button for

on and the LEDs on the

on.

less than 4 seconds. If the hard drive

front of the computer

 

LED turns green, then:

are not flashing.

 

1.

Check that the voltage selector,

 

 

 

 

 

located on the rear of the power

 

 

 

supply on select models, is set to

 

 

 

the appropriate voltage. Proper

 

 

 

voltage setting depends on your

 

 

 

region.

 

 

2.

Remove the expansion cards one

 

 

 

at a time until the 5V_aux light on

 

 

 

the system board turns on.

 

 

3.

Replace the system board.

 

 

OR

 

 

 

Press and hold the power button for

 

 

less than 4 seconds. If the hard drive

 

 

LED does not turn on green then:

 

 

1.

Check that the unit is plugged

 

 

 

into a working AC outlet.

 

 

2.

Open hood and check that the

 

 

 

power button harness is properly

 

 

 

connected to the system board.

 

 

3.

Check that both power supply

 

 

 

cables are properly connected to

 

 

 

the system board.

 

 

4.

Check to see if the 5V_aux light

 

 

 

on the system board is turned on.

 

 

 

If it is turned on, then replace the

 

 

 

power button harness.

 

 

5.

If the 5V_aux light on the system

 

 

 

board is not turned on, then

 

 

 

replace the power supply.

 

 

6.

Replace the system board.

 

 

 

 

Troubleshooting Guide

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Contents May Troubleshooting GuideTroubleshooting Guide Business Desktops Contents Setting up Analog/Digital Audio Output Index Diagnostics for Windows Computer Diagnostic FeaturesDetecting Diagnostics for Windows Installing Diagnostics for Windows Using Categories in Diagnostics for Windows Menu Bar-File, Categories, Navigation, Level, Tab, Help Running Diagnostic Tests in Diagnostics for Windows Computer Diagnostic Features Computer Diagnostic Features Configuration Record Installing Configuration Record Restoring the Software Protecting the SoftwareComputer Diagnostic Features Safety and Comfort Troubleshooting Without DiagnosticsBefore You Call for Technical Support Run the Restore Plus! CDRun the Restore Plus! CD Helpful Hints Troubleshooting Without Diagnostics Solving General Problems Solving General ProblemsProblem Cause Solution Standby modeComputers, is locked Solving General Problems Troubleshooting Without Diagnostics Solving Power Supply Problems Solving Power Supply ProblemsSolving Power Supply Problems Solving Diskette Problems Solving Diskette ProblemsTools. Under Error-checking Drive. Select File PropertiesStorage Storage Options Legacy Diskette WriteFormat a /F1440 Media Boot Storage Boot OrderNetwork Server Mode Security Password OptionsSolving Hard Drive Problems Solving Hard Drive ProblemsSecurity Restore Master Boot Record Power-On OptionsBoot Record Security Restore MasterBoot Order list Solving MultiBay Problems Solving MultiBay ProblemsMultiBay to Device Available Security Device SecuritySolving Display Problems Solving Display ProblemsSelect Enable VGA Mode Set properly Solving Display Problems Conversion circuits may Solving Audio Problems Solving Audio ProblemsSystem Sure Enable digital CDDevice Manager button Audio for this CD-ROMSolving Audio Problems Solving Printer Problems Solving Printer ProblemsWhere printer port is DIR C\ printer portSolving Keyboard Problems Solving Keyboard and Mouse ProblemsClick Shut Down. The Shut Down Windows dialog boxWindows logo key to Solving Mouse ProblemsEnter key Solving Hardware Installation Problems Solving Hardware Installation ProblemsDetermine possible causes On the system to see if fault goes Solving Network Problems Solving Network ProblemsNetwork & Internet Failure Eeprom Solving Memory Problems Solving Memory ProblemsSolving Processor Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsCD-ROM, CD-RW Solving Internet Access Problems Solving Drive Key ProblemsSolving Drive Key Problems Solving Internet Access ProblemsDelete Cookies button OptionsProperties Click the Device ManagerSolving Software Problems Solving Software ProblemsContacting Customer Support Troubleshooting Without Diagnostics Post Error Messages Numeric Codes and Text Messages Post Numeric Codes and Text MessagesCode/Message Probable Cause Recommended Action Option ROM Download to Device Options NIC PXEOnboard Devices Guide on the Documentation CD for Or is incompatible with Advanced Onboard Devices Chassis, Rear Not connected Detected Device Non-USDT systems Storage DPS Self-testFor systems with 4 Sata ports ROM Bios CPU fan not installed or Diagnostic Front Panel LEDs and Audible Codes Post Diagnostic Front Panel LEDs and Audible CodesActivity Beeps Possible Cause Recommended Action Diagnostic Front Panel LEDs and Audible Codes Off and replace one device at a Management Guide on Diagnostic Front Panel LEDs and Audible Codes Password Security and Resetting Cmos Resetting the Password Jumper Using the Cmos Button Clearing and Resetting the CmosCmos button Using Computer Setup to Reset Cmos Password Security and Resetting Cmos Drive Protection System DPS Select Interactive Test Storage Hard Drives Accessing DPS Through Diagnostics for WindowsSelect Storage DPS Self-Test Accessing DPS Through Computer SetupDrive Protection System DPS Setting up Analog/Digital Audio Output Setting up Analog/Digital Audio Output Index Post
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DC5100 specifications

The HP DC5100 is a desktop computer that was launched by Hewlett-Packard in the mid-2000s, primarily targeting the business sector and home office users. Its design emphasizes robustness, reliability, and ease of use, which has made it a popular choice among small to medium-sized businesses.

One of the main features of the HP DC5100 is its compact form factor, designed for efficient use of space in an office environment. The small desktop chassis allows users to maximize their workspace while still providing ample power for essential applications. The machine is equipped with various Intel processor options, including the Pentium 4 and the Celeron, which cater to different performance needs. This flexibility in processor choice allows businesses to select a configuration that best fits their specific workload requirements.

In terms of memory, the DC5100 supports a maximum of 4 GB of DDR2 RAM, ensuring that it can handle multitasking efficiently. This is particularly beneficial for tasks such as running multiple applications simultaneously, which is a common requirement in business settings. The storage options are diverse, with SATA hard drives available in various capacities, providing users with the ability to choose the right amount of space for their data and applications.

Connectivity options are also a highlight of the HP DC5100. It comes equipped with multiple USB ports, facilitating easy connection of peripherals such as printers, external storage devices, and other accessories. The integrated Ethernet port enables quick and reliable network connectivity, making it simple to connect to local networks and access the internet.

Another noteworthy aspect of the DC5100 is its energy efficiency. Designed for business use, it incorporates power-saving features that help reduce overall energy consumption, contributing to lower operating costs over time. This is particularly important for companies looking to manage their budgets while being mindful of environmental impact.

The HP DC5100 also features various security technologies, including password protection and BIOS security options, which help protect sensitive data. This is critical for businesses that prioritize data integrity and confidentiality.

In conclusion, the HP DC5100 is a well-rounded desktop that boasts a balance of performance, efficiency, and reliability. Its compact design, versatile configurations, and strong connectivity options make it a solid choice for both business and home office environments. With features designed to enhance productivity while ensuring security and energy savings, the HP DC5100 remains a viable option for users seeking dependable computing power.