HP DC5100 manual Or is incompatible with

Page 67

 

 

POST Error Messages

 

 

Numeric Codes and Text Messages (Continued)

 

 

 

Code/Message

Probable Cause

Recommended Action

 

 

 

202-Memory Type

Memory modules do not

Replace memory modules with matched

Mismatch

match each other.

sets.

213-Incompatible

A memory module

Memory Module in

in memory socket

Memory Socket(s) X,

identified in the error

X, ...

message is missing

 

critical SPD information,

 

or is incompatible with

 

the chipset.

1.Verify proper memory module type.

2.Try another memory socket.

3.Replace DIMM with a module conforming to the SPD standard.

214-DIMM

A specific error has

Configuration

occurred in a memory

Warning

device installed in the

 

identified socket.

1.Verify proper memory module type.

2.Try another memory socket.

3.Replace memory module if problem persists.

219-ECC Memory

Recently added memory

1.

If additional memory was recently

Module Detected

module(s) support ECC

 

added, remove it to see if the problem

ECC Modules not

memory error correction.

 

remains.

supported on this

 

2.

Check product documentation for

Platform

 

 

 

memory support information.

 

 

 

 

 

 

 

301-Keyboard Error

Keyboard failure.

1.

Reconnect keyboard with computer

 

 

 

turned off.

 

 

2.

Check connector for bent or missing

 

 

 

pins.

 

 

3.

Ensure that none of the keys are

 

 

 

depressed.

 

 

4.

Replace keyboard.

 

 

 

 

303-Keyboard

I/O board keyboard

1.

Reconnect keyboard with computer

Controller Error

controller.

 

turned off.

 

 

2.

Replace the system board.

 

 

 

 

Troubleshooting Guide

www.hp.com

A–5

Image 67
Contents May Troubleshooting GuideTroubleshooting Guide Business Desktops Contents Setting up Analog/Digital Audio Output Index Diagnostics for Windows Computer Diagnostic FeaturesDetecting Diagnostics for Windows Installing Diagnostics for Windows Using Categories in Diagnostics for Windows Menu Bar-File, Categories, Navigation, Level, Tab, Help Running Diagnostic Tests in Diagnostics for Windows Computer Diagnostic Features Computer Diagnostic Features Configuration Record Installing Configuration Record Restoring the Software Protecting the SoftwareComputer Diagnostic Features Safety and Comfort Troubleshooting Without DiagnosticsBefore You Call for Technical Support Run the Restore Plus! CDRun the Restore Plus! CD Helpful Hints Troubleshooting Without Diagnostics Standby mode Solving General ProblemsSolving General Problems Problem Cause SolutionComputers, is locked Solving General Problems Troubleshooting Without Diagnostics Solving Power Supply Problems Solving Power Supply ProblemsSolving Power Supply Problems Drive. Select File Properties Solving Diskette ProblemsSolving Diskette Problems Tools. Under Error-checkingStorage Storage Options Legacy Diskette WriteFormat a /F1440 Security Password Options Storage Boot OrderMedia Boot Network Server ModeSolving Hard Drive Problems Solving Hard Drive ProblemsSecurity Restore Master Boot Record Power-On OptionsBoot Record Security Restore MasterBoot Order list Security Device Security Solving MultiBay ProblemsSolving MultiBay Problems MultiBay to Device AvailableSolving Display Problems Solving Display ProblemsSelect Enable VGA Mode Set properly Solving Display Problems Conversion circuits may Solving Audio Problems Solving Audio ProblemsAudio for this CD-ROM Sure Enable digital CDSystem Device Manager buttonSolving Audio Problems DIR C\ printer port Solving Printer ProblemsSolving Printer Problems Where printer port isDown Windows dialog box Solving Keyboard and Mouse ProblemsSolving Keyboard Problems Click Shut Down. The ShutWindows logo key to Solving Mouse ProblemsEnter key Solving Hardware Installation Problems Solving Hardware Installation ProblemsDetermine possible causes On the system to see if fault goes Solving Network Problems Solving Network ProblemsNetwork & Internet Failure Eeprom Solving Memory Problems Solving Memory ProblemsSolving Processor Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsCD-ROM, CD-RW Solving Internet Access Problems Solving Drive Key ProblemsSolving Internet Access Problems Solving Drive Key ProblemsDelete Cookies button OptionsProperties Click the Device ManagerSolving Software Problems Solving Software ProblemsContacting Customer Support Troubleshooting Without Diagnostics Post Error Messages Numeric Codes and Text Messages Post Numeric Codes and Text Messages Code/Message Probable Cause Recommended Action Option ROM Download to Device Options NIC PXEOnboard Devices Guide on the Documentation CD for Or is incompatible with Advanced Onboard Devices Chassis, Rear Not connected Detected Device Non-USDT systems Storage DPS Self-testFor systems with 4 Sata ports ROM Bios CPU fan not installed or Diagnostic Front Panel LEDs and Audible Codes Post Diagnostic Front Panel LEDs and Audible CodesActivity Beeps Possible Cause Recommended Action Diagnostic Front Panel LEDs and Audible Codes Off and replace one device at a Management Guide on Diagnostic Front Panel LEDs and Audible Codes Password Security and Resetting Cmos Resetting the Password Jumper Using the Cmos Button Clearing and Resetting the CmosCmos button Using Computer Setup to Reset Cmos Password Security and Resetting Cmos Drive Protection System DPS Select Interactive Test Storage Hard Drives Accessing DPS Through Diagnostics for WindowsSelect Storage DPS Self-Test Accessing DPS Through Computer SetupDrive Protection System DPS Setting up Analog/Digital Audio Output Setting up Analog/Digital Audio Output Index Post
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