HP DC5100 manual Solving Software Problems

Page 60

Troubleshooting Without Diagnostics

Solving Software Problems

Most software problems occur as a result of the following:

The application was not installed or configured correctly.

There is insufficient memory available to run the application.

There is a conflict between applications.

Be sure that all the needed device drivers have been installed.

If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.

Where available, run the Configuration Record utility to determine if any changes have been made to the software which may be causing a problem. Refer to the “Configuration Record” section in this guide for more information.

If you encounter software problems, see the applicable solutions listed in the following table.

Solving Software Problems

Problem

Cause

Solution

 

 

 

Computer will not continue

POST error has

Observe the beeps and LED lights

and no HP logo screen has

occurred.

on the front of the computer.

appeared.

 

See Appendix A, “POST Error

 

 

Messages” to determine possible

 

 

causes.

 

 

See the Restore Kit or the Worldwide

 

 

Limited Warranty for terms and

 

 

conditions.

 

 

 

Computer will not continue

System files may be

Use recovery diskette to scan hard

after HP logo screen has

damaged.

drive for errors.

appeared.

 

 

 

 

 

2–44

www.hp.com

Troubleshooting Guide

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Contents Troubleshooting Guide MayTroubleshooting Guide Business Desktops Contents Setting up Analog/Digital Audio Output Index Computer Diagnostic Features Diagnostics for WindowsDetecting Diagnostics for Windows Installing Diagnostics for Windows Using Categories in Diagnostics for Windows Menu Bar-File, Categories, Navigation, Level, Tab, Help Running Diagnostic Tests in Diagnostics for Windows Computer Diagnostic Features Computer Diagnostic Features Configuration Record Installing Configuration Record Protecting the Software Restoring the SoftwareComputer Diagnostic Features Troubleshooting Without Diagnostics Safety and ComfortRun the Restore Plus! CD Before You Call for Technical SupportRun the Restore Plus! CD Helpful Hints Troubleshooting Without Diagnostics Solving General Problems Solving General ProblemsProblem Cause Solution Standby modeComputers, is locked Solving General Problems Troubleshooting Without Diagnostics Solving Power Supply Problems Solving Power Supply ProblemsSolving Power Supply Problems Solving Diskette Problems Solving Diskette ProblemsTools. Under Error-checking Drive. Select File PropertiesLegacy Diskette Write Storage Storage OptionsFormat a /F1440 Storage Boot Order Media BootNetwork Server Mode Security Password OptionsSolving Hard Drive Problems Solving Hard Drive ProblemsPower-On Options Security Restore Master Boot RecordSecurity Restore Master Boot RecordBoot Order list Solving MultiBay Problems Solving MultiBay ProblemsMultiBay to Device Available Security Device SecuritySolving Display Problems Solving Display ProblemsSelect Enable VGA Mode Set properly Solving Display Problems Conversion circuits may Solving Audio Problems Solving Audio ProblemsSure Enable digital CD SystemDevice Manager button Audio for this CD-ROMSolving Audio Problems Solving Printer Problems Solving Printer ProblemsWhere printer port is DIR C\ printer portSolving Keyboard and Mouse Problems Solving Keyboard ProblemsClick Shut Down. The Shut Down Windows dialog boxSolving Mouse Problems Windows logo key toEnter key Solving Hardware Installation Problems Solving Hardware Installation ProblemsDetermine possible causes On the system to see if fault goes Solving Network Problems Solving Network ProblemsNetwork & Internet Failure Eeprom Solving Memory Problems Solving Memory ProblemsSolving Processor Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsCD-ROM, CD-RW Solving Drive Key Problems Solving Internet Access ProblemsSolving Drive Key Problems Solving Internet Access ProblemsOptions Delete Cookies buttonClick the Device Manager PropertiesSolving Software Problems Solving Software ProblemsContacting Customer Support Troubleshooting Without Diagnostics Post Error Messages Post Numeric Codes and Text Messages Numeric Codes and Text MessagesCode/Message Probable Cause Recommended Action Device Options NIC PXE Option ROM Download toOnboard Devices Guide on the Documentation CD for Or is incompatible with Advanced Onboard Devices Chassis, Rear Not connected Detected Device Storage DPS Self-test Non-USDT systemsFor systems with 4 Sata ports ROM Bios CPU fan not installed or Post Diagnostic Front Panel LEDs and Audible Codes Diagnostic Front Panel LEDs and Audible CodesActivity Beeps Possible Cause Recommended Action Diagnostic Front Panel LEDs and Audible Codes Off and replace one device at a Management Guide on Diagnostic Front Panel LEDs and Audible Codes Password Security and Resetting Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Using the Cmos ButtonCmos button Using Computer Setup to Reset Cmos Password Security and Resetting Cmos Drive Protection System DPS Accessing DPS Through Diagnostics for Windows Select Interactive Test Storage Hard DrivesAccessing DPS Through Computer Setup Select Storage DPS Self-TestDrive Protection System DPS Setting up Analog/Digital Audio Output Setting up Analog/Digital Audio Output Index Post
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DC5100 specifications

The HP DC5100 is a desktop computer that was launched by Hewlett-Packard in the mid-2000s, primarily targeting the business sector and home office users. Its design emphasizes robustness, reliability, and ease of use, which has made it a popular choice among small to medium-sized businesses.

One of the main features of the HP DC5100 is its compact form factor, designed for efficient use of space in an office environment. The small desktop chassis allows users to maximize their workspace while still providing ample power for essential applications. The machine is equipped with various Intel processor options, including the Pentium 4 and the Celeron, which cater to different performance needs. This flexibility in processor choice allows businesses to select a configuration that best fits their specific workload requirements.

In terms of memory, the DC5100 supports a maximum of 4 GB of DDR2 RAM, ensuring that it can handle multitasking efficiently. This is particularly beneficial for tasks such as running multiple applications simultaneously, which is a common requirement in business settings. The storage options are diverse, with SATA hard drives available in various capacities, providing users with the ability to choose the right amount of space for their data and applications.

Connectivity options are also a highlight of the HP DC5100. It comes equipped with multiple USB ports, facilitating easy connection of peripherals such as printers, external storage devices, and other accessories. The integrated Ethernet port enables quick and reliable network connectivity, making it simple to connect to local networks and access the internet.

Another noteworthy aspect of the DC5100 is its energy efficiency. Designed for business use, it incorporates power-saving features that help reduce overall energy consumption, contributing to lower operating costs over time. This is particularly important for companies looking to manage their budgets while being mindful of environmental impact.

The HP DC5100 also features various security technologies, including password protection and BIOS security options, which help protect sensitive data. This is critical for businesses that prioritize data integrity and confidentiality.

In conclusion, the HP DC5100 is a well-rounded desktop that boasts a balance of performance, efficiency, and reliability. Its compact design, versatile configurations, and strong connectivity options make it a solid choice for both business and home office environments. With features designed to enhance productivity while ensuring security and energy savings, the HP DC5100 remains a viable option for users seeking dependable computing power.