HP DC5100 Solving Keyboard and Mouse Problems, Solving Keyboard Problems, Down Windows dialog box

Troubleshooting Without Diagnostics

Solving Keyboard and Mouse Problems

If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table.

Solving Keyboard Problems

Problem	Cause	Solution
Keyboard commands and	Keyboard connector	1.	On the Windows Desktop,
typing are not recognized	is not properly		click Start.
by the computer.	connected.	2.	Click Shut Down. The Shut
			Down Windows dialog box
			is displayed.
		3.	Select Shut down.
		4.	After the shutdown is complete,
			reconnect the keyboard to the
			back of the computer and
			restart the computer.
	Program in use has	Shut down your computer using
	stopped responding	the mouse and then restart the
	to commands.	computer.
	Keyboard needs	See the Worldwide Limited
	repairs.	Warranty for terms and conditions.
	Computer is in	Press the power button to resume
	standby mode.	from standby mode.

ÄCAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose your data.

Cursor will not move using	The Num Lock key	Press the Num Lock key. The
the arrow keys on the	may be on.	Num Lock light should not be on if
keypad.		you want to use the arrow keys. The
		Num Lock key can be disabled
		(or enabled) in Computer Setup.

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