HP DC5100 manual Storage DPS Self-test, Non-USDT systems

Page 72

POST Error Messages

Numeric Codes and Text Messages (Continued)

Code/Message

Probable Cause

Recommended Action

 

 

 

 

1720-SMART Hard

Hard drive is about

1.

Determine if hard drive is giving

Drive Detects

to fail. (Some hard drives

 

correct error message. Enter

Imminent Failure

have a hard drive

 

Computer Setup and run the Drive

 

firmware patch that will

 

Protection System test under

 

fix an erroneous error

 

Storage > DPS Self-test.

 

message.)

2.

Apply hard drive firmware patch

 

 

 

 

 

if applicable. (Available at

 

 

 

www.hp.com/support.)

 

 

3.

Back up contents and replace hard

 

 

 

drive.

 

 

 

 

1785-Multibay

(for Multibay option/

1.

Ensure the Multibay option is

incorrectly installed

non-USDT systems)

 

attached as device 0 on the IDE

 

1. Multibay option

 

cable.

 

2.

Ensure no other device is attached to

 

ribbon cables not

 

seated or improperly

 

the same IDE cable.

 

attached.

3.

Ensure both ends of the IDE and

 

 

 

2. Multibay device not

 

Multibay ribbon cables are properly

 

properly seated.

 

seated.

 

3. Multibay diskette

4.

Ensure the Multibay device is fully

 

present.

 

inserted.

 

 

5.

Ensure a Multibay diskette is not

 

 

 

present (Multibay diskette drives are

 

 

 

not supported by the Multibay

 

 

 

option).

 

 

 

 

 

(for integrated Multibay/

1.

Ensure the Multibay device is fully

 

USDT systems)

 

inserted.

 

1. Multibay device not

2.

Ensure the Multibay riser is properly

 

properly seated.

 

seated.

2. Multibay riser not properly seated.

A–10

www.hp.com

Troubleshooting Guide

Image 72
Contents Troubleshooting Guide MayTroubleshooting Guide Business Desktops Contents Setting up Analog/Digital Audio Output Index Computer Diagnostic Features Diagnostics for WindowsDetecting Diagnostics for Windows Installing Diagnostics for Windows Using Categories in Diagnostics for Windows Menu Bar-File, Categories, Navigation, Level, Tab, Help Running Diagnostic Tests in Diagnostics for Windows Computer Diagnostic Features Computer Diagnostic Features Configuration Record Installing Configuration Record Protecting the Software Restoring the SoftwareComputer Diagnostic Features Troubleshooting Without Diagnostics Safety and ComfortRun the Restore Plus! CD Before You Call for Technical SupportRun the Restore Plus! CD Helpful Hints Troubleshooting Without Diagnostics Solving General Problems Solving General ProblemsProblem Cause Solution Standby modeComputers, is locked Solving General Problems Troubleshooting Without Diagnostics Solving Power Supply Problems Solving Power Supply ProblemsSolving Power Supply Problems Solving Diskette Problems Solving Diskette ProblemsTools. Under Error-checking Drive. Select File PropertiesLegacy Diskette Write Storage Storage OptionsFormat a /F1440 Storage Boot Order Media BootNetwork Server Mode Security Password OptionsSolving Hard Drive Problems Solving Hard Drive ProblemsPower-On Options Security Restore Master Boot RecordSecurity Restore Master Boot RecordBoot Order list Solving MultiBay Problems Solving MultiBay ProblemsMultiBay to Device Available Security Device SecuritySolving Display Problems Solving Display ProblemsSelect Enable VGA Mode Set properly Solving Display Problems Conversion circuits may Solving Audio Problems Solving Audio ProblemsSure Enable digital CD SystemDevice Manager button Audio for this CD-ROMSolving Audio Problems Solving Printer Problems Solving Printer ProblemsWhere printer port is DIR C\ printer portSolving Keyboard and Mouse Problems Solving Keyboard ProblemsClick Shut Down. The Shut Down Windows dialog boxSolving Mouse Problems Windows logo key toEnter key Solving Hardware Installation Problems Solving Hardware Installation ProblemsDetermine possible causes On the system to see if fault goes Solving Network Problems Solving Network ProblemsNetwork & Internet Failure Eeprom Solving Memory Problems Solving Memory ProblemsSolving Processor Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsCD-ROM, CD-RW Solving Drive Key Problems Solving Internet Access ProblemsSolving Drive Key Problems Solving Internet Access ProblemsOptions Delete Cookies buttonClick the Device Manager PropertiesSolving Software Problems Solving Software ProblemsContacting Customer Support Troubleshooting Without Diagnostics Post Error Messages Post Numeric Codes and Text Messages Numeric Codes and Text MessagesCode/Message Probable Cause Recommended Action Device Options NIC PXE Option ROM Download toOnboard Devices Guide on the Documentation CD for Or is incompatible with Advanced Onboard Devices Chassis, Rear Not connected Detected Device Storage DPS Self-test Non-USDT systemsFor systems with 4 Sata ports ROM Bios CPU fan not installed or Post Diagnostic Front Panel LEDs and Audible Codes Diagnostic Front Panel LEDs and Audible CodesActivity Beeps Possible Cause Recommended Action Diagnostic Front Panel LEDs and Audible Codes Off and replace one device at a Management Guide on Diagnostic Front Panel LEDs and Audible Codes Password Security and Resetting Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Using the Cmos ButtonCmos button Using Computer Setup to Reset Cmos Password Security and Resetting Cmos Drive Protection System DPS Accessing DPS Through Diagnostics for Windows Select Interactive Test Storage Hard DrivesAccessing DPS Through Computer Setup Select Storage DPS Self-TestDrive Protection System DPS Setting up Analog/Digital Audio Output Setting up Analog/Digital Audio Output Index Post
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