HP DC5100 manual Solving Printer Problems, DIR C\ printer port, Where printer port is

Page 43

Troubleshooting Without Diagnostics

Solving Printer Problems

If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table.

Solving Printer Problems

Problem

Cause

Solution

 

 

 

Printer will not print.

Printer is not turned on

Turn the printer on and make sure it

 

and online.

is online.

 

 

 

 

The correct printer

1. Install the correct printer driver

 

drivers for the

for the application.

 

application are not

2. Try printing using the

 

installed.

 

MS-DOS command:

 

 

 

 

DIR C:\ > [printer port]

 

 

where [printer port] is the

 

 

address of the printer being

 

 

used. If the printer works, reload

 

 

the printer driver.

 

 

 

 

If you are on a network,

Make the proper network

 

you may not have made

connections to the printer.

 

the connection to the

 

 

printer.

 

 

 

 

 

Printer may have failed.

Run printer self-test.

 

 

 

Printer will not turn on.

The cables may not be

Reconnect all cables and check the

 

connected properly.

power cord and electrical outlet.

 

 

 

Printer prints garbled

The correct printer

Install the correct printer driver for

information.

driver for the

the application.

 

application is not

 

 

installed.

 

 

 

 

 

The cables may not be

Reconnect all cables.

 

connected properly.

 

 

 

 

 

Printer memory may be

Reset the printer by turning it off for

 

overloaded.

one minute, then turn it back on.

 

 

 

Printer is offline.

The printer may be out

Check the paper tray and refill it if

 

of paper.

it is empty. Select online.

 

 

 

Troubleshooting Guide

www.hp.com

2–27

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Contents May Troubleshooting GuideTroubleshooting Guide Business Desktops Contents Setting up Analog/Digital Audio Output Index Diagnostics for Windows Computer Diagnostic FeaturesDetecting Diagnostics for Windows Installing Diagnostics for Windows Using Categories in Diagnostics for Windows Menu Bar-File, Categories, Navigation, Level, Tab, Help Running Diagnostic Tests in Diagnostics for Windows Computer Diagnostic Features Computer Diagnostic Features Configuration Record Installing Configuration Record Restoring the Software Protecting the SoftwareComputer Diagnostic Features Safety and Comfort Troubleshooting Without DiagnosticsBefore You Call for Technical Support Run the Restore Plus! CDRun the Restore Plus! CD Helpful Hints Troubleshooting Without Diagnostics Standby mode Solving General ProblemsSolving General Problems Problem Cause SolutionComputers, is locked Solving General Problems Troubleshooting Without Diagnostics Solving Power Supply Problems Solving Power Supply ProblemsSolving Power Supply Problems Drive. Select File Properties Solving Diskette ProblemsSolving Diskette Problems Tools. Under Error-checkingStorage Storage Options Legacy Diskette WriteFormat a /F1440 Security Password Options Storage Boot OrderMedia Boot Network Server ModeSolving Hard Drive Problems Solving Hard Drive ProblemsSecurity Restore Master Boot Record Power-On OptionsBoot Record Security Restore MasterBoot Order list Security Device Security Solving MultiBay ProblemsSolving MultiBay Problems MultiBay to Device AvailableSolving Display Problems Solving Display ProblemsSelect Enable VGA Mode Set properly Solving Display Problems Conversion circuits may Solving Audio Problems Solving Audio ProblemsAudio for this CD-ROM Sure Enable digital CDSystem Device Manager buttonSolving Audio Problems DIR C\ printer port Solving Printer ProblemsSolving Printer Problems Where printer port isDown Windows dialog box Solving Keyboard and Mouse ProblemsSolving Keyboard Problems Click Shut Down. The ShutWindows logo key to Solving Mouse ProblemsEnter key Solving Hardware Installation Problems Solving Hardware Installation ProblemsDetermine possible causes On the system to see if fault goes Solving Network Problems Solving Network ProblemsNetwork & Internet Failure Eeprom Solving Memory Problems Solving Memory ProblemsSolving Processor Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsCD-ROM, CD-RW Solving Internet Access Problems Solving Drive Key ProblemsSolving Internet Access Problems Solving Drive Key ProblemsDelete Cookies button OptionsProperties Click the Device ManagerSolving Software Problems Solving Software ProblemsContacting Customer Support Troubleshooting Without Diagnostics Post Error Messages Numeric Codes and Text Messages Post Numeric Codes and Text MessagesCode/Message Probable Cause Recommended Action Option ROM Download to Device Options NIC PXEOnboard Devices Guide on the Documentation CD for Or is incompatible with Advanced Onboard Devices Chassis, Rear Not connected Detected Device Non-USDT systems Storage DPS Self-testFor systems with 4 Sata ports ROM Bios CPU fan not installed or Diagnostic Front Panel LEDs and Audible Codes Post Diagnostic Front Panel LEDs and Audible CodesActivity Beeps Possible Cause Recommended Action Diagnostic Front Panel LEDs and Audible Codes Off and replace one device at a Management Guide on Diagnostic Front Panel LEDs and Audible Codes Password Security and Resetting Cmos Resetting the Password Jumper Using the Cmos Button Clearing and Resetting the CmosCmos button Using Computer Setup to Reset Cmos Password Security and Resetting Cmos Drive Protection System DPS Select Interactive Test Storage Hard Drives Accessing DPS Through Diagnostics for WindowsSelect Storage DPS Self-Test Accessing DPS Through Computer SetupDrive Protection System DPS Setting up Analog/Digital Audio Output Setting up Analog/Digital Audio Output Index Post
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DC5100 specifications

The HP DC5100 is a desktop computer that was launched by Hewlett-Packard in the mid-2000s, primarily targeting the business sector and home office users. Its design emphasizes robustness, reliability, and ease of use, which has made it a popular choice among small to medium-sized businesses.

One of the main features of the HP DC5100 is its compact form factor, designed for efficient use of space in an office environment. The small desktop chassis allows users to maximize their workspace while still providing ample power for essential applications. The machine is equipped with various Intel processor options, including the Pentium 4 and the Celeron, which cater to different performance needs. This flexibility in processor choice allows businesses to select a configuration that best fits their specific workload requirements.

In terms of memory, the DC5100 supports a maximum of 4 GB of DDR2 RAM, ensuring that it can handle multitasking efficiently. This is particularly beneficial for tasks such as running multiple applications simultaneously, which is a common requirement in business settings. The storage options are diverse, with SATA hard drives available in various capacities, providing users with the ability to choose the right amount of space for their data and applications.

Connectivity options are also a highlight of the HP DC5100. It comes equipped with multiple USB ports, facilitating easy connection of peripherals such as printers, external storage devices, and other accessories. The integrated Ethernet port enables quick and reliable network connectivity, making it simple to connect to local networks and access the internet.

Another noteworthy aspect of the DC5100 is its energy efficiency. Designed for business use, it incorporates power-saving features that help reduce overall energy consumption, contributing to lower operating costs over time. This is particularly important for companies looking to manage their budgets while being mindful of environmental impact.

The HP DC5100 also features various security technologies, including password protection and BIOS security options, which help protect sensitive data. This is critical for businesses that prioritize data integrity and confidentiality.

In conclusion, the HP DC5100 is a well-rounded desktop that boasts a balance of performance, efficiency, and reliability. Its compact design, versatile configurations, and strong connectivity options make it a solid choice for both business and home office environments. With features designed to enhance productivity while ensuring security and energy savings, the HP DC5100 remains a viable option for users seeking dependable computing power.