HP 1510v, 1510xi, 1513 manual Troubleshooting information, Before you call HP Support

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12 Troubleshooting information

This chapter contains troubleshooting information for the HP All-in-One. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen HP Image Zone Help file that came with your software.

Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One to your computer before the software installation screen prompts you to do so, you must follow these steps:

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

3.Restart your computer.

4.Turn off the HP All-in-One, wait one minute, then restart it.

5.Reinstall the HP All-in-One software. Do not connect the USB cable to the computer until prompted by the software installation screen.

For information about uninstalling and reinstalling the software, see Uninstall and reinstall the software.

This section contains the following topics:

●Setup troubleshooting: Contains information on hardware setup, software installation, and HP Instant Share setup troubleshooting information.

●Operational troubleshooting: Contains information on issues that might occur during normal tasks when using the HP All-in-One features.

●Device update: Based on advice from HP customer support or a message on the computer, you might access the HP support website to retrieve an upgrade for your device. This section contains information about updating your device.

Before you call HP Support

If you have a problem, follow these steps:

1.Check the documentation that came with the HP All-in-One.

–Setup Guide: The Setup Guide explains how to set up the HP All-in-One.

–User Guide: The User Guide is the book you are reading. This book describes the basic features of the HP All-in-One, explains how to use the HP All-in-One without connecting it to a computer, and contains setup and operational troubleshooting information.

–HP Image Zone Help: The onscreen HP Image Zone Help describes how to use the HP All-in-One with a computer and contains additional troubleshooting information not covered in the User Guide.

–Readme file: The Readme file contains information on possible installation problems. For more information, see View the Readme file.

2.If you are unable to solve the problem using the information in the documentation, visitwww.hp.com/support to do the following:

–Access online support pages

–Send HP an e-mail message for answers to your questions

Troubleshooting information

User Guide

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Contents HP PSC 1500 All-in-One series User Guide Safety information Portions Copyright 1989-2004 Palomar Software IncContents Troubleshooting information Hewlett-Packard Limited Warranty StatementHP All-in-One overview HP All-in-One at a glanceLabel Description Control panel overview Label Name and DescriptionStatus light overview LightHP Director or HP Solution Center Access the HP Image Zone software WindowsAccess the HP Director software Mac OS Use the HP Image Zone to do more with your HP All-in- OneHP All-in-One overview HP All-in-One overview Find more information Find more information Supported connection types Connect using a USB cableConnection information Use printer sharing WindowsFrom the Services tab, click Printer Sharing To enable Windows printer sharingTo enable printer sharing Use printer sharing Mac OSLoad originals and load paper Load an originalTo load an original on the glass Papers to avoid Choose papers for printing and copyingRecommended papers We do not recommend printing to the following papersWe do not recommend copying to the following papers Load paperLoad full-size paper To load full-size paperLoad 10 x 15 cm 4 x 6 inch photo paper Load postcards or Hagaki cards To load 10 x 15 cm 4 x 6 inch photo paperTo load postcards or Hagaki cards Load envelopes Load other types of paperTo load envelopes Avoid paper jams PaperTips Load originals and load paper Use a PictBridge camera Connect a digital cameraPrint photos from a digital camera Set the copy paper type Use the copy featuresPaper type Control panel setting To set the paper type from the control panelIncrease copy speed or quality Make multiple copies of the same originalTo change the copy quality from the control panel Make a borderless copy of a photo Borderless setting Press Start Copy ColorCopy a two-page document Press Start Copy BlackResize an original to fit onto letter or A4 paper Stop copyingTo resize a document from the control panel Print from your computer Print from a software applicationTo change the print settings for the current job Change the print settingsTo change the print settings for all future jobs Windows usersStop a print job To change all other print settingsPress Cancel / Resume again.Print Mac usersPrint from your computer Use the scan features Scan to an applicationStop scanning Use HP Instant Share OverviewGet started Send images using your computerSend images using the HP Image Zone software Windows To use the HP Image Zone softwareTo use the HP Instant Share client application To use the e-mail option within the HP Image Zone Share images using the HP Image Zone Mac OS XShare images using the HP Director Mac OS HP Photo and Imaging Gallery opens on your computerTo use the e-mail option within the HP Director HP Photo and Imaging Gallery opens on your desktopUse HP Instant Share Order print cartridges Order suppliesOrder paper, transparency film, or other media Print cartridges HP reorder numberOrder other supplies U.S. or Canada, dial 1-800-474-6836 1-800-HP inventCountry/region Number for ordering Clean the lid backing Clean the HP All-in-OneClean the glass Maintain your HP All-in-OnePrint a self-test report Clean the exteriorCheck the estimated ink levels To check the ink levels from the HP Director WindowsWork with print cartridges Handle the print cartridgesReplace the print cartridges To replace the print cartridges Maintain your HP All-in-One Use a photo print cartridge Use the print cartridge protector Align the print cartridgesClean the print cartridges To align newly installed print cartridgesMaintain your HP All-in-One Troubleshooting information Before you call HP SupportView the Readme file Setup troubleshootingHardware setup troubleshooting My HP All-in-One does not turn onMy USB cable is not connected Troubleshooting information Troubleshooting information HP All-in-One does not print Software installation troubleshooting Minimum system checks screen appears Red X appears on the USB connect promptReceived a message that an unknown error has occurred To uninstall from a Windows computer, method SolutionUninstall and reinstall the software Registration screen does not appearOn the Windows taskbar, click Start, Settings, Control Panel Launch Reinstall Operational troubleshootingPaper troubleshooting To uninstall from a Mac computerPrint cartridge troubleshooting Paper has jammed the HP All-in-OneDevice update Windows Device updatePrint troubleshooting My document did not printDevice update Mac To use device updateTroubleshooting information Warranty upgrades Returning your HP All-in-One for serviceGet HP support Access your serial number and service ID HP customer supportCall in North America Call elsewhere in the world Country/Region HP technical supportGet HP support Call in Australia under warranty and post-warranty Call HP Korea customer supportHP Quick Exchange Service Japan Call HP Japan supportPrepare your HP All-in-One for shipment Get HP support Get HP support System requirements Paper specificationsTechnical information Paper-tray capacitiesPrint margin specifications Paper sizesPrint specifications Copy specificationsScan specifications PictBridge specificationsPhysical specifications Additional specifications Power specificationsEnvironmental specifications Environmental product stewardship programRegulatory notices Regulatory model identification number FCC statementGeräuschemission Technical information Declaration of conformity European Economic Area Declaration of ConformityTechnical information Hewlett-Packard Limited Warranty Statement Duration of limited warrantyExtent of limited warranty Limitation of liability Limitation of warrantyLimited warranty information for EU countries/regions Local lawLes Ulis Cedex Warranty Statement Symbols/Numerics IndexHP PSC 1500 All-in-One series User Guide HP PSC 1500 All-in-One series Q5888-90191
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