HP 1510xi, 1510v, 1513 Get HP support, Warranty upgrades, Returning your HP All-in-One for service

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13 Get HP support

Hewlett-Packard provides Internet and phone support for your HP All-in-One.

This chapter provides information on how to get support from the Internet, contact HP customer support, access your serial number and service ID, call in North America during warranty, call HP Japan customer support, call HP Korea customer support, call elsewhere in the world, call Australia post-warranty, and prepare your HP All-in-One for shipment.

If you are unable to find the answer you need in the printed or onscreen documentation supplied with your product, you can contact one of the HP support services listed in the following pages. Some support services are available only in the U.S. and Canada, while others are available in many countries/regions worldwide. If a support service number is not listed for your country/ region, contact your nearest authorized HP dealer for help.

Get support and other information from the Internet

If you have Internet access, you can get help from www.hp.com/support. This website offers technical support, drivers, supplies, and ordering information.

Warranty support

To obtain HP repair service, you must first contact an HP service office or an HP Customer Support Center for basic troubleshooting. See HP customer support for steps to take before calling Customer Support.

Note 1 This information does not apply to customers in Japan. For information on service options in Japan, see HP Quick Exchange Service (Japan).

Note 2 For more information on the HP limited warranty, please see the printed User Guide that came with your device.

Warranty upgrades

Depending on your country/region, HP might offer, for an additional fee, a warranty upgrade option that extends or enhances your standard product warranty. Available options might include priority phone support, return service, or next business day exchange. Typically, service coverage begins on product purchase date and must be purchased within a limited time of product purchase.

For more information:

●In the U.S., dial 1-866-234-1377 to speak to an HP advisor.

●Outside the U.S., please call your local HP Customer Support office. See Call elsewhere in the world for a list of international Customer Support numbers.

●Go to the HP website: www.hp.com/support

If prompted, choose your country/region, and then find warranty information.

Returning your HP All-in-One for service

Before returning your HP All-in-One for service, you must call HP Customer Support. See HP customer support for steps to take before calling Customer Support.

Note This information does not apply to customers in Japan. For information on service options in Japan, see HP Quick Exchange Service (Japan).

Get HP support

User Guide

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Contents HP PSC 1500 All-in-One series User Guide Safety information Portions Copyright 1989-2004 Palomar Software IncContents Troubleshooting information Hewlett-Packard Limited Warranty StatementHP All-in-One at a glance HP All-in-One overviewLabel Description Control panel overview Label Name and DescriptionStatus light overview LightHP Director or HP Solution Center Access the HP Image Zone software WindowsAccess the HP Director software Mac OS Use the HP Image Zone to do more with your HP All-in- OneHP All-in-One overview HP All-in-One overview Find more information Find more information Supported connection types Connect using a USB cableConnection information Use printer sharing WindowsFrom the Services tab, click Printer Sharing To enable Windows printer sharingTo enable printer sharing Use printer sharing Mac OSLoad an original Load originals and load paperTo load an original on the glass Papers to avoid Choose papers for printing and copyingRecommended papers We do not recommend printing to the following papersWe do not recommend copying to the following papers Load paperLoad full-size paper To load full-size paperLoad 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper Load postcards or Hagaki cardsTo load postcards or Hagaki cards Load other types of paper Load envelopesTo load envelopes Paper Avoid paper jamsTips Load originals and load paper Use a PictBridge camera Connect a digital cameraPrint photos from a digital camera Set the copy paper type Use the copy featuresPaper type Control panel setting To set the paper type from the control panelMake multiple copies of the same original Increase copy speed or qualityTo change the copy quality from the control panel Make a borderless copy of a photo Borderless setting Press Start Copy ColorCopy a two-page document Press Start Copy BlackStop copying Resize an original to fit onto letter or A4 paperTo resize a document from the control panel Print from your computer Print from a software applicationTo change the print settings for the current job Change the print settingsTo change the print settings for all future jobs Windows usersStop a print job To change all other print settingsPress Cancel / Resume again.Print Mac usersPrint from your computer Use the scan features Scan to an applicationStop scanning Use HP Instant Share OverviewGet started Send images using your computerSend images using the HP Image Zone software Windows To use the HP Image Zone softwareTo use the HP Instant Share client application To use the e-mail option within the HP Image Zone Share images using the HP Image Zone Mac OS XShare images using the HP Director Mac OS HP Photo and Imaging Gallery opens on your computerTo use the e-mail option within the HP Director HP Photo and Imaging Gallery opens on your desktopUse HP Instant Share Order print cartridges Order suppliesOrder paper, transparency film, or other media Print cartridges HP reorder numberU.S. or Canada, dial 1-800-474-6836 1-800-HP invent Order other suppliesCountry/region Number for ordering Clean the lid backing Clean the HP All-in-OneClean the glass Maintain your HP All-in-OnePrint a self-test report Clean the exteriorCheck the estimated ink levels To check the ink levels from the HP Director WindowsWork with print cartridges Handle the print cartridgesReplace the print cartridges To replace the print cartridges Maintain your HP All-in-One Use a photo print cartridge Use the print cartridge protector Align the print cartridgesClean the print cartridges To align newly installed print cartridgesMaintain your HP All-in-One Troubleshooting information Before you call HP SupportView the Readme file Setup troubleshootingHardware setup troubleshooting My HP All-in-One does not turn onMy USB cable is not connected Troubleshooting information Troubleshooting information HP All-in-One does not print Software installation troubleshooting Minimum system checks screen appears Red X appears on the USB connect promptReceived a message that an unknown error has occurred To uninstall from a Windows computer, method SolutionUninstall and reinstall the software Registration screen does not appearOn the Windows taskbar, click Start, Settings, Control Panel Launch Reinstall Operational troubleshootingPaper troubleshooting To uninstall from a Mac computerPrint cartridge troubleshooting Paper has jammed the HP All-in-OneDevice update Windows Device updatePrint troubleshooting My document did not printDevice update Mac To use device updateTroubleshooting information Returning your HP All-in-One for service Warranty upgradesGet HP support HP customer support Access your serial number and service IDCall in North America Call elsewhere in the world Country/Region HP technical supportGet HP support Call in Australia under warranty and post-warranty Call HP Korea customer supportCall HP Japan support HP Quick Exchange Service JapanPrepare your HP All-in-One for shipment Get HP support Get HP support System requirements Paper specificationsTechnical information Paper-tray capacitiesPrint margin specifications Paper sizesPrint specifications Copy specificationsPictBridge specifications Scan specificationsPhysical specifications Additional specifications Power specificationsEnvironmental specifications Environmental product stewardship programRegulatory notices FCC statement Regulatory model identification numberGeräuschemission Technical information Declaration of conformity European Economic Area Declaration of ConformityTechnical information Duration of limited warranty Hewlett-Packard Limited Warranty StatementExtent of limited warranty Limitation of liability Limitation of warrantyLimited warranty information for EU countries/regions Local lawLes Ulis Cedex Warranty Statement Symbols/Numerics IndexHP PSC 1500 All-in-One series User Guide HP PSC 1500 All-in-One series Q5888-90191
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