HP 1513, 1510v, 1510xi manual Operational troubleshooting, Paper troubleshooting, Launch Reinstall

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Troubleshooting information

Chapter 12

6.Launch Reinstall.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with your HP All-in-One.

To uninstall from a Mac computer

1.Disconnect the HP All-in-One from your Mac.

2.Double-click the Applications: HP All-in-One Software folder.

3.Double-click HP Uninstaller. Follow the onscreen instructions.

4.After the software is uninstalled, disconnect your HP All-in-One, and then restart your computer.

Note It is important that you disconnect your HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.

5.To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive.

6.On the desktop, open the CD-ROM and then double-click HP all-in-one installer.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with your HP All-in-One.

Operational troubleshooting

The 1500 series Troubleshooting section in the HP Image Zone Help contains troubleshooting tips for some of the most common issues associated with your HP All- in-One.

To access the troubleshooting information from a Windows computer, go to the

HP Director (or HP Solution Center), click Help, and then choose Troubleshooting and Support. Troubleshooting is also available through the Help button that appears on some error messages.

To access troubleshooting information from Mac OS X v10.1.5 and later, click the HP Image Zone icon in the Dock, select Help from the menu bar, choose HP Image Zone Help from the Help menu, and then choose 1500 series Troubleshooting in the Help Viewer.

If you have Internet access, you can get help from the HP website at www.hp.com/ support.

If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page.

The website also provides answers to frequently asked questions.

Paper troubleshooting

To help avoid paper jams, only use paper types that are recommended for your HP All- in-One. For a list of recommended papers, see the onscreen HP Image Zone Help, or go to www.hp.com/support.

Do not load curled or wrinkled paper, or paper with bent or torn edges, into the paper tray. For more information, see Avoid paper jams.

62	HP PSC 1500 All-in-One series

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Contents HP PSC 1500 All-in-One series User Guide Portions Copyright 1989-2004 Palomar Software Inc Safety informationContents Hewlett-Packard Limited Warranty Statement Troubleshooting informationLabel Description HP All-in-One overviewHP All-in-One at a glance Label Name and Description Control panel overviewLight Status light overviewAccess the HP Director software Mac OS Access the HP Image Zone software WindowsHP Director or HP Solution Center Use the HP Image Zone to do more with your HP All-in- OneHP All-in-One overview HP All-in-One overview Find more information Find more information Connection information Connect using a USB cableSupported connection types Use printer sharing WindowsTo enable printer sharing To enable Windows printer sharingFrom the Services tab, click Printer Sharing Use printer sharing Mac OSTo load an original on the glass Load originals and load paperLoad an original Recommended papers Choose papers for printing and copyingPapers to avoid We do not recommend printing to the following papersLoad full-size paper Load paperWe do not recommend copying to the following papers To load full-size paperLoad 10 x 15 cm 4 x 6 inch photo paper To load postcards or Hagaki cards Load postcards or Hagaki cardsTo load 10 x 15 cm 4 x 6 inch photo paper To load envelopes Load envelopesLoad other types of paper Tips Avoid paper jamsPaper Load originals and load paper Connect a digital camera Use a PictBridge cameraPrint photos from a digital camera Paper type Control panel setting Use the copy featuresSet the copy paper type To set the paper type from the control panelTo change the copy quality from the control panel Increase copy speed or qualityMake multiple copies of the same original Copy a two-page document Borderless setting Press Start Copy ColorMake a borderless copy of a photo Press Start Copy BlackTo resize a document from the control panel Resize an original to fit onto letter or A4 paperStop copying Print from a software application Print from your computerTo change the print settings for all future jobs Change the print settingsTo change the print settings for the current job Windows usersPress Cancel / Resume again.Print To change all other print settingsStop a print job Mac usersPrint from your computer Scan to an application Use the scan featuresStop scanning Overview Use HP Instant ShareSend images using the HP Image Zone software Windows Send images using your computerGet started To use the HP Image Zone softwareTo use the HP Instant Share client application Share images using the HP Director Mac OS Share images using the HP Image Zone Mac OS XTo use the e-mail option within the HP Image Zone HP Photo and Imaging Gallery opens on your computerHP Photo and Imaging Gallery opens on your desktop To use the e-mail option within the HP DirectorUse HP Instant Share Order paper, transparency film, or other media Order suppliesOrder print cartridges Print cartridges HP reorder numberCountry/region Number for ordering Order other suppliesU.S. or Canada, dial 1-800-474-6836 1-800-HP invent Clean the glass Clean the HP All-in-OneClean the lid backing Maintain your HP All-in-OneCheck the estimated ink levels Clean the exteriorPrint a self-test report To check the ink levels from the HP Director WindowsHandle the print cartridges Work with print cartridgesReplace the print cartridges To replace the print cartridges Maintain your HP All-in-One Use a photo print cartridge Align the print cartridges Use the print cartridge protectorTo align newly installed print cartridges Clean the print cartridgesMaintain your HP All-in-One Before you call HP Support Troubleshooting informationHardware setup troubleshooting Setup troubleshootingView the Readme file My HP All-in-One does not turn onMy USB cable is not connected Troubleshooting information Troubleshooting information HP All-in-One does not print Software installation troubleshooting Red X appears on the USB connect prompt Minimum system checks screen appearsReceived a message that an unknown error has occurred Uninstall and reinstall the software SolutionTo uninstall from a Windows computer, method Registration screen does not appearOn the Windows taskbar, click Start, Settings, Control Panel Paper troubleshooting Operational troubleshootingLaunch Reinstall To uninstall from a Mac computerPaper has jammed the HP All-in-One Print cartridge troubleshootingPrint troubleshooting Device updateDevice update Windows My document did not printTo use device update Device update MacTroubleshooting information Get HP support Warranty upgradesReturning your HP All-in-One for service Call in North America Access your serial number and service IDHP customer support Country/Region HP technical support Call elsewhere in the worldGet HP support Call HP Korea customer support Call in Australia under warranty and post-warrantyPrepare your HP All-in-One for shipment HP Quick Exchange Service JapanCall HP Japan support Get HP support Get HP support Technical information Paper specificationsSystem requirements Paper-tray capacitiesPaper sizes Print margin specificationsCopy specifications Print specificationsPhysical specifications Scan specificationsPictBridge specifications Environmental specifications Power specificationsAdditional specifications Environmental product stewardship programRegulatory notices Geräuschemission Regulatory model identification numberFCC statement Technical information Declaration of Conformity Declaration of conformity European Economic AreaTechnical information Extent of limited warranty Hewlett-Packard Limited Warranty StatementDuration of limited warranty Limited warranty information for EU countries/regions Limitation of warrantyLimitation of liability Local lawLes Ulis Cedex Warranty Statement Index Symbols/NumericsHP PSC 1500 All-in-One series User Guide HP PSC 1500 All-in-One series Q5888-90191

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