HP 1510v Registration screen does not appear, Solution, Uninstall and reinstall the software

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Troubleshooting information

Chapter 12

The registration screen does not appear

Solution

➔In Windows, you can access the registration screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs (XP), Hewlett-Packard, HP PSC 1500 All-in-One series, and then clicking Sign up now.

The Digital Imaging Monitor does not appear in the system tray

Solution If the Digital Imaging Monitor does not appear in the system tray, start the HP Director (or HP Solution Center) to check whether or not essential icons are there. For more information, see the Use the HP Director section of the HP Image Zone Help that came with your software.

The system tray normally appears at the bottom of the desktop.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One program files from your hard drive. Make sure to remove them properly using the uninstall utility provided in the HP All-in-One program group.

A reinstall can take from 20 to 40 minutes for both Windows and Mac computers. There are three methods to uninstall the software on a Windows computer.

To uninstall from a Windows computer, method 1

1.Disconnect your HP All-in-One from your computer. Do not connect the HP All-in- One to your computer until after you have reinstalled the software.

2.On the Windows taskbar, click Start, Programs or All Programs (XP), Hewlett- Packard, HP PSC 1500 All-in-One series, uninstall software.

3.Follow the onscreen instructions.

4.If you are asked whether you would like to remove shared files, click No.

Other programs that use these files might not work properly if the files are deleted.

5.Restart your computer.

Note It is important that you disconnect your HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.

60	HP PSC 1500 All-in-One series

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Contents HP PSC 1500 All-in-One series User Guide Portions Copyright 1989-2004 Palomar Software Inc Safety informationContents Hewlett-Packard Limited Warranty Statement Troubleshooting informationHP All-in-One overview HP All-in-One at a glanceLabel Description Label Name and Description Control panel overviewLight Status light overviewUse the HP Image Zone to do more with your HP All-in- One Access the HP Image Zone software WindowsAccess the HP Director software Mac OS HP Director or HP Solution CenterHP All-in-One overview HP All-in-One overview Find more information Find more information Use printer sharing Windows Connect using a USB cableConnection information Supported connection typesUse printer sharing Mac OS To enable Windows printer sharingTo enable printer sharing From the Services tab, click Printer SharingLoad originals and load paper Load an originalTo load an original on the glass We do not recommend printing to the following papers Choose papers for printing and copyingRecommended papers Papers to avoidTo load full-size paper Load paperLoad full-size paper We do not recommend copying to the following papersLoad 10 x 15 cm 4 x 6 inch photo paper Load postcards or Hagaki cards To load 10 x 15 cm 4 x 6 inch photo paperTo load postcards or Hagaki cards Load envelopes Load other types of paperTo load envelopes Avoid paper jams PaperTips Load originals and load paper Connect a digital camera Use a PictBridge cameraPrint photos from a digital camera To set the paper type from the control panel Use the copy featuresPaper type Control panel setting Set the copy paper typeIncrease copy speed or quality Make multiple copies of the same originalTo change the copy quality from the control panel Press Start Copy Black Borderless setting Press Start Copy ColorCopy a two-page document Make a borderless copy of a photoResize an original to fit onto letter or A4 paper Stop copyingTo resize a document from the control panel Print from a software application Print from your computerWindows users Change the print settingsTo change the print settings for all future jobs To change the print settings for the current jobMac users To change all other print settingsPress Cancel / Resume again.Print Stop a print jobPrint from your computer Scan to an application Use the scan featuresStop scanning Overview Use HP Instant ShareTo use the HP Image Zone software Send images using your computerSend images using the HP Image Zone software Windows Get startedTo use the HP Instant Share client application HP Photo and Imaging Gallery opens on your computer Share images using the HP Image Zone Mac OS XShare images using the HP Director Mac OS To use the e-mail option within the HP Image ZoneHP Photo and Imaging Gallery opens on your desktop To use the e-mail option within the HP DirectorUse HP Instant Share Print cartridges HP reorder number Order suppliesOrder paper, transparency film, or other media Order print cartridgesOrder other supplies U.S. or Canada, dial 1-800-474-6836 1-800-HP inventCountry/region Number for ordering Maintain your HP All-in-One Clean the HP All-in-OneClean the glass Clean the lid backingTo check the ink levels from the HP Director Windows Clean the exteriorCheck the estimated ink levels Print a self-test reportHandle the print cartridges Work with print cartridgesReplace the print cartridges To replace the print cartridges Maintain your HP All-in-One Use a photo print cartridge Align the print cartridges Use the print cartridge protectorTo align newly installed print cartridges Clean the print cartridgesMaintain your HP All-in-One Before you call HP Support Troubleshooting informationMy HP All-in-One does not turn on Setup troubleshootingHardware setup troubleshooting View the Readme fileMy USB cable is not connected Troubleshooting information Troubleshooting information HP All-in-One does not print Software installation troubleshooting Red X appears on the USB connect prompt Minimum system checks screen appearsReceived a message that an unknown error has occurred Registration screen does not appear SolutionUninstall and reinstall the software To uninstall from a Windows computer, methodOn the Windows taskbar, click Start, Settings, Control Panel To uninstall from a Mac computer Operational troubleshootingPaper troubleshooting Launch ReinstallPaper has jammed the HP All-in-One Print cartridge troubleshootingMy document did not print Device updatePrint troubleshooting Device update WindowsTo use device update Device update MacTroubleshooting information Warranty upgrades Returning your HP All-in-One for serviceGet HP support Access your serial number and service ID HP customer supportCall in North America Country/Region HP technical support Call elsewhere in the worldGet HP support Call HP Korea customer support Call in Australia under warranty and post-warrantyHP Quick Exchange Service Japan Call HP Japan supportPrepare your HP All-in-One for shipment Get HP support Get HP support Paper-tray capacities Paper specificationsTechnical information System requirementsPaper sizes Print margin specificationsCopy specifications Print specificationsScan specifications PictBridge specificationsPhysical specifications Environmental product stewardship program Power specificationsEnvironmental specifications Additional specificationsRegulatory notices Regulatory model identification number FCC statementGeräuschemission Technical information Declaration of Conformity Declaration of conformity European Economic AreaTechnical information Hewlett-Packard Limited Warranty Statement Duration of limited warrantyExtent of limited warranty Local law Limitation of warrantyLimited warranty information for EU countries/regions Limitation of liabilityLes Ulis Cedex Warranty Statement Index Symbols/NumericsHP PSC 1500 All-in-One series User Guide HP PSC 1500 All-in-One series Q5888-90191

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