HP 1510xi, 1510v, 1513 Print troubleshooting, Device update Windows, My document did not print

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Troubleshooting information

Chapter 12

Print troubleshooting

My document did not print

Solution If you have multiple printers installed, make sure you select the HP PSC 1500 All-in-One series in your software application for the print job.

Note You can set the HP All-in-One as the default printer to ensure that the printer is automatically selected when you print from your software applications. For information, see the HP Image Zone Help.

Solution Check the status of your HP All-in-One to make sure it does not have an error, such as a paper jam or out of paper message. Try the following:

●Check the HP All-in-One control panel display to see if there are any error messages.

●Windows users: Check the status of the HP All-in-One from your computer. In the HP Director (or HP Solution Center), click Status.

Resolve any errors found. For information on error messages, see the onscreen Troubleshooting Help that came with your HP Image Zone software.

Device update

Several means are provided to update your HP All-in-One. Each involves downloading a file to your computer to start the Device Update Wizard. For example, based on advice from HP customer support you might access the HP support website to retrieve an update for your device.

Device update (Windows)

Use one of the following to retrieve an update for your device:

●Use your Web browser to download an update for your HP All-in-One from www.hp.com/support. The file will be a self-extracting executable with the extension .exe. When you double-click the .exe file, the Device Update Wizard opens on your computer.

●Use the Software Update utility, provided with the HP Image Zone software, to automatically search the HP support website for device updates at predetermined intervals. For more information on the Software Update utility, see the HP Image Zone Help.

Tip After the Software Update utility is installed on your computer, it searches for device updates. If you do not have the latest version of the Software Update utility at the time of install, a dialog appears on your computer prompting you to upgrade. Accept the upgrade.

Note If you installed the HP Image Zone Express software, the update utility is called Update. The button that opens the Update utility is located in the upper left corner of the software window.

64	HP PSC 1500 All-in-One series

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Contents HP PSC 1500 All-in-One series User Guide Portions Copyright 1989-2004 Palomar Software Inc Safety informationContents Hewlett-Packard Limited Warranty Statement Troubleshooting informationHP All-in-One at a glance HP All-in-One overviewLabel Description Label Name and Description Control panel overviewLight Status light overviewUse the HP Image Zone to do more with your HP All-in- One Access the HP Image Zone software WindowsAccess the HP Director software Mac OS HP Director or HP Solution CenterHP All-in-One overview HP All-in-One overview Find more information Find more information Use printer sharing Windows Connect using a USB cableConnection information Supported connection typesUse printer sharing Mac OS To enable Windows printer sharingTo enable printer sharing From the Services tab, click Printer SharingLoad an original Load originals and load paperTo load an original on the glass We do not recommend printing to the following papers Choose papers for printing and copyingRecommended papers Papers to avoidTo load full-size paper Load paperLoad full-size paper We do not recommend copying to the following papersLoad 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper Load postcards or Hagaki cardsTo load postcards or Hagaki cards Load other types of paper Load envelopesTo load envelopes Paper Avoid paper jamsTips Load originals and load paper Connect a digital camera Use a PictBridge cameraPrint photos from a digital camera To set the paper type from the control panel Use the copy featuresPaper type Control panel setting Set the copy paper typeMake multiple copies of the same original Increase copy speed or qualityTo change the copy quality from the control panel Press Start Copy Black Borderless setting Press Start Copy ColorCopy a two-page document Make a borderless copy of a photoStop copying Resize an original to fit onto letter or A4 paperTo resize a document from the control panel Print from a software application Print from your computerWindows users Change the print settingsTo change the print settings for all future jobs To change the print settings for the current jobMac users To change all other print settingsPress Cancel / Resume again.Print Stop a print jobPrint from your computer Scan to an application Use the scan featuresStop scanning Overview Use HP Instant ShareTo use the HP Image Zone software Send images using your computerSend images using the HP Image Zone software Windows Get startedTo use the HP Instant Share client application HP Photo and Imaging Gallery opens on your computer Share images using the HP Image Zone Mac OS XShare images using the HP Director Mac OS To use the e-mail option within the HP Image ZoneHP Photo and Imaging Gallery opens on your desktop To use the e-mail option within the HP DirectorUse HP Instant Share Print cartridges HP reorder number Order suppliesOrder paper, transparency film, or other media Order print cartridgesU.S. or Canada, dial 1-800-474-6836 1-800-HP invent Order other suppliesCountry/region Number for ordering Maintain your HP All-in-One Clean the HP All-in-OneClean the glass Clean the lid backingTo check the ink levels from the HP Director Windows Clean the exteriorCheck the estimated ink levels Print a self-test reportHandle the print cartridges Work with print cartridgesReplace the print cartridges To replace the print cartridges Maintain your HP All-in-One Use a photo print cartridge Align the print cartridges Use the print cartridge protectorTo align newly installed print cartridges Clean the print cartridgesMaintain your HP All-in-One Before you call HP Support Troubleshooting informationMy HP All-in-One does not turn on Setup troubleshootingHardware setup troubleshooting View the Readme fileMy USB cable is not connected Troubleshooting information Troubleshooting information HP All-in-One does not print Software installation troubleshooting Red X appears on the USB connect prompt Minimum system checks screen appearsReceived a message that an unknown error has occurred Registration screen does not appear SolutionUninstall and reinstall the software To uninstall from a Windows computer, methodOn the Windows taskbar, click Start, Settings, Control Panel To uninstall from a Mac computer Operational troubleshootingPaper troubleshooting Launch ReinstallPaper has jammed the HP All-in-One Print cartridge troubleshootingMy document did not print Device updatePrint troubleshooting Device update WindowsTo use device update Device update MacTroubleshooting information Returning your HP All-in-One for service Warranty upgradesGet HP support HP customer support Access your serial number and service IDCall in North America Country/Region HP technical support Call elsewhere in the worldGet HP support Call HP Korea customer support Call in Australia under warranty and post-warrantyCall HP Japan support HP Quick Exchange Service JapanPrepare your HP All-in-One for shipment Get HP support Get HP support Paper-tray capacities Paper specificationsTechnical information System requirementsPaper sizes Print margin specificationsCopy specifications Print specificationsPictBridge specifications Scan specificationsPhysical specifications Environmental product stewardship program Power specificationsEnvironmental specifications Additional specificationsRegulatory notices FCC statement Regulatory model identification numberGeräuschemission Technical information Declaration of Conformity Declaration of conformity European Economic AreaTechnical information Duration of limited warranty Hewlett-Packard Limited Warranty StatementExtent of limited warranty Local law Limitation of warrantyLimited warranty information for EU countries/regions Limitation of liabilityLes Ulis Cedex Warranty Statement Index Symbols/NumericsHP PSC 1500 All-in-One series User Guide HP PSC 1500 All-in-One series Q5888-90191

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