HP 1510xi, 1510v Minimum system checks screen appears, Red X appears on the USB connect prompt

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Troubleshooting information

Chapter 12

During a normal installation of the HP All-in-One software, the following things occur:

The HP All-in-One CD-ROM runs automatically

The software installs

Files are copied to your hard drive

You are requested to plug in the HP All-in-One

A green OK and check mark appear on an installation wizard screen

You are requested to restart your computer (most systems)

The registration process runs

If any of these things did not occur, there might be a problem with the installation. To check the installation on a Windows computer, verify the following:

Start the HP Director (or HP Solution Center) and check to make sure the following icons appear: Scan Picture, Scan Document, and HP Image Zone. For information on starting HP Director (or HP Solution Center), see the onscreen HP Image Zone Help that came with your software. If the icons do not appear immediately, you might need to wait a few minutes for the HP All-in-One to connect to your computer. Otherwise, see Some of the icons are missing in the HP Director (or HP Solution Center).

Open the Printers dialog box and check to see that the HP All-in-One is listed.

Look in the system tray at the far right of the Windows taskbar for an HP All-in- One icon. This indicates that the HP All-in-One is ready.

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Solution Do the following:

1.From the Windows Start menu, click Run.

2.In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter), and then click OK.

The minimum system checks screen appears

Solution Your system does not meet the minimum requirements to install the software. Click Details to see what the specific problem is, and then correct the problem before attempting to install the software.

A red X appears on the USB connect prompt

Solution Normally, a green check appears indicating that the plug and play is successful. A red X indicates that the plug and play failed.

Do the following:

1.Verify that the control panel overlay is firmly attached, and then unplug the HP All-in-One and then plug it in again.

2.Verify that the USB and power cables are plugged in.

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HP PSC 1500 All-in-One series

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Contents HP PSC 1500 All-in-One series User Guide Portions Copyright 1989-2004 Palomar Software Inc Safety informationContents Hewlett-Packard Limited Warranty Statement Troubleshooting informationHP All-in-One at a glance HP All-in-One overviewLabel Description Label Name and Description Control panel overviewLight Status light overviewAccess the HP Director software Mac OS Access the HP Image Zone software WindowsHP Director or HP Solution Center Use the HP Image Zone to do more with your HP All-in- OneHP All-in-One overview HP All-in-One overview Find more information Find more information Connection information Connect using a USB cableSupported connection types Use printer sharing WindowsTo enable printer sharing To enable Windows printer sharingFrom the Services tab, click Printer Sharing Use printer sharing Mac OSLoad an original Load originals and load paperTo load an original on the glass Recommended papers Choose papers for printing and copyingPapers to avoid We do not recommend printing to the following papersLoad full-size paper Load paperWe do not recommend copying to the following papers To load full-size paperLoad 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper Load postcards or Hagaki cardsTo load postcards or Hagaki cards Load other types of paper Load envelopesTo load envelopes Paper Avoid paper jamsTips Load originals and load paper Connect a digital camera Use a PictBridge cameraPrint photos from a digital camera Paper type Control panel setting Use the copy featuresSet the copy paper type To set the paper type from the control panelMake multiple copies of the same original Increase copy speed or qualityTo change the copy quality from the control panel Copy a two-page document Borderless setting Press Start Copy ColorMake a borderless copy of a photo Press Start Copy BlackStop copying Resize an original to fit onto letter or A4 paperTo resize a document from the control panel Print from a software application Print from your computerTo change the print settings for all future jobs Change the print settingsTo change the print settings for the current job Windows usersPress Cancel / Resume again.Print To change all other print settingsStop a print job Mac usersPrint from your computer Scan to an application Use the scan featuresStop scanning Overview Use HP Instant ShareSend images using the HP Image Zone software Windows Send images using your computerGet started To use the HP Image Zone softwareTo use the HP Instant Share client application Share images using the HP Director Mac OS Share images using the HP Image Zone Mac OS XTo use the e-mail option within the HP Image Zone HP Photo and Imaging Gallery opens on your computerHP Photo and Imaging Gallery opens on your desktop To use the e-mail option within the HP DirectorUse HP Instant Share Order paper, transparency film, or other media Order suppliesOrder print cartridges Print cartridges HP reorder numberU.S. or Canada, dial 1-800-474-6836 1-800-HP invent Order other suppliesCountry/region Number for ordering Clean the glass Clean the HP All-in-OneClean the lid backing Maintain your HP All-in-OneCheck the estimated ink levels Clean the exteriorPrint a self-test report To check the ink levels from the HP Director WindowsHandle the print cartridges Work with print cartridgesReplace the print cartridges To replace the print cartridges Maintain your HP All-in-One Use a photo print cartridge Align the print cartridges Use the print cartridge protectorTo align newly installed print cartridges Clean the print cartridgesMaintain your HP All-in-One Before you call HP Support Troubleshooting informationHardware setup troubleshooting Setup troubleshootingView the Readme file My HP All-in-One does not turn onMy USB cable is not connected Troubleshooting information Troubleshooting information HP All-in-One does not print Software installation troubleshooting Red X appears on the USB connect prompt Minimum system checks screen appearsReceived a message that an unknown error has occurred Uninstall and reinstall the software SolutionTo uninstall from a Windows computer, method Registration screen does not appearOn the Windows taskbar, click Start, Settings, Control Panel Paper troubleshooting Operational troubleshootingLaunch Reinstall To uninstall from a Mac computerPaper has jammed the HP All-in-One Print cartridge troubleshootingPrint troubleshooting Device updateDevice update Windows My document did not printTo use device update Device update MacTroubleshooting information Returning your HP All-in-One for service Warranty upgradesGet HP support HP customer support Access your serial number and service IDCall in North America Country/Region HP technical support Call elsewhere in the worldGet HP support Call HP Korea customer support Call in Australia under warranty and post-warrantyCall HP Japan support HP Quick Exchange Service JapanPrepare your HP All-in-One for shipment Get HP support Get HP support Technical information Paper specificationsSystem requirements Paper-tray capacitiesPaper sizes Print margin specificationsCopy specifications Print specificationsPictBridge specifications Scan specificationsPhysical specifications Environmental specifications Power specificationsAdditional specifications Environmental product stewardship programRegulatory notices FCC statement Regulatory model identification numberGeräuschemission Technical information Declaration of Conformity Declaration of conformity European Economic AreaTechnical information Duration of limited warranty Hewlett-Packard Limited Warranty StatementExtent of limited warranty Limited warranty information for EU countries/regions Limitation of warrantyLimitation of liability Local lawLes Ulis Cedex Warranty Statement Index Symbols/NumericsHP PSC 1500 All-in-One series User Guide HP PSC 1500 All-in-One series Q5888-90191
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