HP 1513 HP customer support, Access your serial number and service ID, Call in North America

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Get HP support

Chapter 13

HP customer support

Software programs from other companies might be included with your HP All-in-One. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company.

If you need to contact HP Customer Support, do the following before you call.

1.Make sure that:

a.Your HP All-in-One is plugged in and turned on.

b.The control panel overlay is firmly and correctly attached.

c.The specified print cartridges are installed correctly.

d.The recommended paper is properly loaded in the paper tray.

2.Reset your HP All-in-One:

a.Turn off the HP All-in-One by pressing the On button.

b.Unplug the power cord from the back of the HP All-in-One.

c.Plug the power cord back into the HP All-in-One.

d.Turn on the HP All-in-One by pressing the On button.

3.For more information, go to www.hp.com/support.

This website offers technical support, drivers, supplies, and ordering information.

4.If you are still experiencing problems and need to speak with an HP Customer Support Representative, do the following:

a.Have the specific name of your HP All-in-One, as it appears on the control panel, available.

b.Print a self-test report. For information on printing a self-test report, see Print a self-test report.

c.Make a color copy to have available as a sample printout.

d.Be prepared to describe your problem in detail.

e.Have your serial number and service ID ready. For information on how to access your serial number and service ID, see Access your serial number and service ID.

5.Call HP Customer Support. Be near your HP All-in-One when you call.

Access your serial number and service ID

You can access the serial number and service ID for your HP All-in-One by printing a self-test report.

Note If you cannot turn on your HP All-in-One, you can view the serial number by looking at the sticker above the rear clean-out door. The serial number is the 10- character code in the upper left corner of the sticker.

To print a self-test report

1.Press and hold Cancel / Resume on the control panel.

2.While holding Cancel / Resume, press Start Copy Color.

The self-test report prints, containing the serial number and service ID.

Call in North America

Call 1-800-474-6836(1-800-HP invent). US phone support is available in both English and Spanish languages 24 hours a day, 7 days a week. Canada phone support is available in both English and French languages 24 hours a day, 7 days a week. Days and hours of support may change without notice.

This service is free during the warranty period. A fee may apply outside the warranty period.

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HP PSC 1500 All-in-One series

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Contents HP PSC 1500 All-in-One series User Guide Portions Copyright 1989-2004 Palomar Software Inc Safety informationContents Hewlett-Packard Limited Warranty Statement Troubleshooting informationLabel Description HP All-in-One overviewHP All-in-One at a glance Label Name and Description Control panel overviewLight Status light overviewUse the HP Image Zone to do more with your HP All-in- One Access the HP Image Zone software WindowsAccess the HP Director software Mac OS HP Director or HP Solution CenterHP All-in-One overview HP All-in-One overview Find more information Find more information Use printer sharing Windows Connect using a USB cableConnection information Supported connection typesUse printer sharing Mac OS To enable Windows printer sharingTo enable printer sharing From the Services tab, click Printer SharingTo load an original on the glass Load originals and load paperLoad an original We do not recommend printing to the following papers Choose papers for printing and copyingRecommended papers Papers to avoidTo load full-size paper Load paperLoad full-size paper We do not recommend copying to the following papersLoad 10 x 15 cm 4 x 6 inch photo paper To load postcards or Hagaki cards Load postcards or Hagaki cardsTo load 10 x 15 cm 4 x 6 inch photo paper To load envelopes Load envelopesLoad other types of paper Tips Avoid paper jamsPaper Load originals and load paper Connect a digital camera Use a PictBridge cameraPrint photos from a digital camera To set the paper type from the control panel Use the copy featuresPaper type Control panel setting Set the copy paper typeTo change the copy quality from the control panel Increase copy speed or qualityMake multiple copies of the same original Press Start Copy Black Borderless setting Press Start Copy ColorCopy a two-page document Make a borderless copy of a photoTo resize a document from the control panel Resize an original to fit onto letter or A4 paperStop copying Print from a software application Print from your computerWindows users Change the print settingsTo change the print settings for all future jobs To change the print settings for the current jobMac users To change all other print settingsPress Cancel / Resume again.Print Stop a print jobPrint from your computer Scan to an application Use the scan featuresStop scanning Overview Use HP Instant ShareTo use the HP Image Zone software Send images using your computerSend images using the HP Image Zone software Windows Get startedTo use the HP Instant Share client application HP Photo and Imaging Gallery opens on your computer Share images using the HP Image Zone Mac OS XShare images using the HP Director Mac OS To use the e-mail option within the HP Image ZoneHP Photo and Imaging Gallery opens on your desktop To use the e-mail option within the HP DirectorUse HP Instant Share Print cartridges HP reorder number Order suppliesOrder paper, transparency film, or other media Order print cartridgesCountry/region Number for ordering Order other suppliesU.S. or Canada, dial 1-800-474-6836 1-800-HP invent Maintain your HP All-in-One Clean the HP All-in-OneClean the glass Clean the lid backingTo check the ink levels from the HP Director Windows Clean the exteriorCheck the estimated ink levels Print a self-test reportHandle the print cartridges Work with print cartridgesReplace the print cartridges To replace the print cartridges Maintain your HP All-in-One Use a photo print cartridge Align the print cartridges Use the print cartridge protectorTo align newly installed print cartridges Clean the print cartridgesMaintain your HP All-in-One Before you call HP Support Troubleshooting informationMy HP All-in-One does not turn on Setup troubleshootingHardware setup troubleshooting View the Readme fileMy USB cable is not connected Troubleshooting information Troubleshooting information HP All-in-One does not print Software installation troubleshooting Red X appears on the USB connect prompt Minimum system checks screen appearsReceived a message that an unknown error has occurred Registration screen does not appear SolutionUninstall and reinstall the software To uninstall from a Windows computer, methodOn the Windows taskbar, click Start, Settings, Control Panel To uninstall from a Mac computer Operational troubleshootingPaper troubleshooting Launch ReinstallPaper has jammed the HP All-in-One Print cartridge troubleshootingMy document did not print Device updatePrint troubleshooting Device update WindowsTo use device update Device update MacTroubleshooting information Get HP support Warranty upgradesReturning your HP All-in-One for service Call in North America Access your serial number and service IDHP customer support Country/Region HP technical support Call elsewhere in the worldGet HP support Call HP Korea customer support Call in Australia under warranty and post-warrantyPrepare your HP All-in-One for shipment HP Quick Exchange Service JapanCall HP Japan support Get HP support Get HP support Paper-tray capacities Paper specificationsTechnical information System requirementsPaper sizes Print margin specificationsCopy specifications Print specificationsPhysical specifications Scan specificationsPictBridge specifications Environmental product stewardship program Power specificationsEnvironmental specifications Additional specificationsRegulatory notices Geräuschemission Regulatory model identification numberFCC statement Technical information Declaration of Conformity Declaration of conformity European Economic AreaTechnical information Extent of limited warranty Hewlett-Packard Limited Warranty StatementDuration of limited warranty Local law Limitation of warrantyLimited warranty information for EU countries/regions Limitation of liabilityLes Ulis Cedex Warranty Statement Index Symbols/NumericsHP PSC 1500 All-in-One series User Guide HP PSC 1500 All-in-One series Q5888-90191
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