HP 1513, 1510v, 1510xi manual Received a message that an unknown error has occurred

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3.Verify that the USB cable is set up properly as follows:

–Unplug the USB cable and plug it in again.

–Do not attach the USB cable to a keyboard or non-powered hub.

–Verify that the USB cable is 3 meters (9.8 feet) or less in length.

–If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation.

4.Continue with the installation and restart the computer when prompted. Then open HP Director (or HP Solution Center) and check for the essential icons (Scan Picture,Scan Document, and HP Image Zone).

5.If the essential icons do not appear, remove the software and then reinstall it. For more information, see Uninstall and reinstall the software.

I received a message that an unknown error has occurred

Solution Try to continue with the installation. If that doesn’t work, stop and then restart the installation, and follow the directions on the screen. If an error occurs, you might need to uninstall and then reinstall the software. For information , see Uninstall and reinstall the software.

Some of the icons are missing in the HP Director (or HP Solution Center)

If you installed the full version of the software and the essential icons (Scan Picture, Scan Document, and HP Image Zone) do not appear, your installation might not be complete. If you did not install the full version of the software, the essential icons are Scan Picture and Scan Document (the HP Image Zone Express icon will appear on your desktop, not in the HP Director).

Solution If your installation is incomplete, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One program files from your hard drive. Make sure to remove them properly using the uninstall utility provided in the HP All-in-One program group. For more information, see Uninstall and reinstall the software.

Troubleshooting information

User Guide

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Contents HP PSC 1500 All-in-One series User Guide Safety information Portions Copyright 1989-2004 Palomar Software IncContents Troubleshooting information Hewlett-Packard Limited Warranty StatementLabel Description HP All-in-One overviewHP All-in-One at a glance Control panel overview Label Name and DescriptionStatus light overview LightHP Director or HP Solution Center Access the HP Image Zone software WindowsAccess the HP Director software Mac OS Use the HP Image Zone to do more with your HP All-in- OneHP All-in-One overview HP All-in-One overview Find more information Find more information Supported connection types Connect using a USB cableConnection information Use printer sharing WindowsFrom the Services tab, click Printer Sharing To enable Windows printer sharingTo enable printer sharing Use printer sharing Mac OSTo load an original on the glass Load originals and load paperLoad an original Papers to avoid Choose papers for printing and copyingRecommended papers We do not recommend printing to the following papersWe do not recommend copying to the following papers Load paperLoad full-size paper To load full-size paperLoad 10 x 15 cm 4 x 6 inch photo paper To load postcards or Hagaki cards Load postcards or Hagaki cardsTo load 10 x 15 cm 4 x 6 inch photo paper To load envelopes Load envelopesLoad other types of paper Tips Avoid paper jamsPaper Load originals and load paper Use a PictBridge camera Connect a digital cameraPrint photos from a digital camera Set the copy paper type Use the copy featuresPaper type Control panel setting To set the paper type from the control panelTo change the copy quality from the control panel Increase copy speed or qualityMake multiple copies of the same original Make a borderless copy of a photo Borderless setting Press Start Copy ColorCopy a two-page document Press Start Copy BlackTo resize a document from the control panel Resize an original to fit onto letter or A4 paperStop copying Print from your computer Print from a software applicationTo change the print settings for the current job Change the print settingsTo change the print settings for all future jobs Windows usersStop a print job To change all other print settingsPress Cancel / Resume again.Print Mac usersPrint from your computer Use the scan features Scan to an applicationStop scanning Use HP Instant Share OverviewGet started Send images using your computerSend images using the HP Image Zone software Windows To use the HP Image Zone softwareTo use the HP Instant Share client application To use the e-mail option within the HP Image Zone Share images using the HP Image Zone Mac OS XShare images using the HP Director Mac OS HP Photo and Imaging Gallery opens on your computerTo use the e-mail option within the HP Director HP Photo and Imaging Gallery opens on your desktopUse HP Instant Share Order print cartridges Order suppliesOrder paper, transparency film, or other media Print cartridges HP reorder numberCountry/region Number for ordering Order other suppliesU.S. or Canada, dial 1-800-474-6836 1-800-HP invent Clean the lid backing Clean the HP All-in-OneClean the glass Maintain your HP All-in-OnePrint a self-test report Clean the exteriorCheck the estimated ink levels To check the ink levels from the HP Director WindowsWork with print cartridges Handle the print cartridgesReplace the print cartridges To replace the print cartridges Maintain your HP All-in-One Use a photo print cartridge Use the print cartridge protector Align the print cartridgesClean the print cartridges To align newly installed print cartridgesMaintain your HP All-in-One Troubleshooting information Before you call HP SupportView the Readme file Setup troubleshootingHardware setup troubleshooting My HP All-in-One does not turn onMy USB cable is not connected Troubleshooting information Troubleshooting information HP All-in-One does not print Software installation troubleshooting Minimum system checks screen appears Red X appears on the USB connect promptReceived a message that an unknown error has occurred To uninstall from a Windows computer, method SolutionUninstall and reinstall the software Registration screen does not appearOn the Windows taskbar, click Start, Settings, Control Panel Launch Reinstall Operational troubleshootingPaper troubleshooting To uninstall from a Mac computerPrint cartridge troubleshooting Paper has jammed the HP All-in-OneDevice update Windows Device updatePrint troubleshooting My document did not printDevice update Mac To use device updateTroubleshooting information Get HP support Warranty upgradesReturning your HP All-in-One for service Call in North America Access your serial number and service IDHP customer support Call elsewhere in the world Country/Region HP technical supportGet HP support Call in Australia under warranty and post-warranty Call HP Korea customer supportPrepare your HP All-in-One for shipment HP Quick Exchange Service JapanCall HP Japan support Get HP support Get HP support System requirements Paper specificationsTechnical information Paper-tray capacitiesPrint margin specifications Paper sizesPrint specifications Copy specificationsPhysical specifications Scan specificationsPictBridge specifications Additional specifications Power specificationsEnvironmental specifications Environmental product stewardship programRegulatory notices Geräuschemission Regulatory model identification numberFCC statement Technical information Declaration of conformity European Economic Area Declaration of ConformityTechnical information Extent of limited warranty Hewlett-Packard Limited Warranty StatementDuration of limited warranty Limitation of liability Limitation of warrantyLimited warranty information for EU countries/regions Local lawLes Ulis Cedex Warranty Statement Symbols/Numerics IndexHP PSC 1500 All-in-One series User Guide HP PSC 1500 All-in-One series Q5888-90191

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