HP C6380 Configure your firewall to work with HP products, This runs the Wireless Setup Wizard

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3.Press the down arrow button until Network is highlighted, and then press OK.

4.Press the down arrow button to highlight Wireless Setup Wizard, and then press OK.

This runs the Wireless Setup Wizard.

5.Install the software for a network connection, choose Add a Device, and then choose Through the network.

6.When the installation is complete, open Printers and Faxes (or Printers) in the Control Panel and delete the printers for the USB installation.

Configure your firewall to work with HP products

A personal firewall, which is security software running on your computer, can block network communication between your HP product and your computer.

If you are having problems such as:

•Printer not found when installing HP software

•Unable to print, print job stuck in queue or printer goes offline

•Scan communication errors or scanner busy messages

•Unable to see printer status on your computer

The firewall might be preventing your HP product from notifying computers on your network where it can be found. If the HP software cannot find the HP product during installation (and you know the HP product is on the network), or you have already successfully installed HP software and experience problems, try the following:

1.In the firewall configuration utility, look for an option to trust computers on the local subnet (sometimes called the “scope” or “zone”). By trusting all computers on the local subnet, computers and devices in your home can communicate with each other while still being protected from the internet. This is the easiest approach to use.

2.If you do not have the option to trust computers on the local subnet, add incoming UDP port 427 to your firewall's list of allowed ports.

NOTE: Not all firewalls require you to differentiate between incoming and outgoing ports, but some do.

Another common problem is that HP software is not trusted by your firewall to access the network. This can happen if you answered "block" to any firewall dialog boxes that appeared when you installed the HP software.

If this occurs, check that the following programs are in your firewall's list of trusted applications; add any that are missing.

•hpqkygrp.exe, located in C:\program files\HP\digital imaging\bin

•hpqscnvw.exe, located in C:\program files\HP\digital imaging\bin

•hpqste08.exe, located in C:\program files\HP\digital imaging\bin

•hpqtra08.exe, located in C:\program files\HP\digital imaging\bin

•hpqthb08.exe, located in C:\program files\HP\digital imaging\bin

NOTE: Refer to your firewall documentation on how to configure the firewall port settings and how to add HP files to the "trusted" list.

Network setup

Configure your firewall to work with HP products

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Contents Basics Guide Hewlett-Packard Company notices Contents Set up the HP All-in-One on a wired Ethernet network Network setupWhat you need for a wired network Connect the HP All-in-One to the networkTo connect the product to the network Chapter Connect to an integrated wireless Wlan 802.11 network What you need for an integrated wireless Wlan 802.11 networkIf you do not see your network name in the list To connect the product with the Wireless Setup WizardSet up the HP All-in-One using an ad hoc wireless connection To create a network profile What you need for an ad hoc networkCreate a network profile for other operating systems Connect to a wireless ad hoc network Communication mode ad hoc Encryption enabledTo connect to a wireless ad hoc network To install the Windows HP Photosmart Software Install the software for a network connectionConnect to additional computers on a network To change a USB connection to a wired Ethernet connectionThis runs the Wireless Setup Wizard Configure your firewall to work with HP productsManage your network settings Print network settingsAdvanced firewall information Wireless Network Test prints Restore network defaultsTurn the wireless radio on and off Print the wireless network testHP All-in-One at a glance HP All-in-One overviewLabel Icon Name and Description Control panel featuresFind more information Start Here guideOnscreen Help Load paper HP Web siteTo load full-size paper Chapter Avoid paper jams Print a photo on photo paper Press Print Photos Scan an imageMake a copy To print photosTo replace the ink cartridges Replace the ink cartridgesTo make a copy from the control panel Press Start Copy Black or Start Copy Color to begin copyingReplace the ink cartridges One overview Uninstall and reinstall the software Troubleshooting common setup issuesTo uninstall and reinstall the software Setup troubleshooting Solution 5 Load paper in the input tray After setting up the product, it does not printSolution 1 Press the On button to turn on the product Solution 2 Set your product as the default printerTo check a wired Ethernet connection Network troubleshootingWireless Network Test prints To run the Network Diagnostic toolTo check a wireless connection To print the Network Configuration Page a. Press SetupMake sure the product is on the network To access the HP Photosmart C6300 All-in-One series home Make sure the product is online and readyNetwork Status To check the printer status Make sure the HP Network Devices Support service is runningTo restart the HP Network Device Support service Clear paper jamsIf you have a problem, follow these steps Information on ink cartridges and the printheadSupport process Product specifications System requirementsRegulatory notices Technical information WarrantyXHPERXUJ UDQDLV
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