HP C6350, C6380 Clear paper jams, Make sure the HP Network Devices Support service is running

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To check the printer status

1.Do one of the following, depending on your operating system:

•Windows XP: Click Start, point to Printers and Faxes, and then select View/Details.

•Windows Vista: Click Start, point to Control Panel, and then select Printers and Faxes.

2.Do one of the following, depending on the printer status:

•If the product says Offline, right-click the product and select Use Printer Online.

•If the product says Paused, right-click the product and select Resume Printing.

3.Try using the product over the network.

If you can use the product after performing the steps above but find that the symptoms persist as you continue to use the product, your firewall might be interfering. For more information see “Configure your firewall to work with HP products” on page 13. If you still cannot use the product over the network, continue to the next section for additional troubleshooting help.

Step 5: Make sure the HP Network Devices Support service is running

To restart the HP Network Device Support service

1.Delete any print jobs currently in the print queue.

2.Do one of the following, depending on your operating system:

•Windows XP: Click Start, right-click My Computer, and click Manage. Double-click Services and Applications, and then select Services.

•Windows Vista: Click Start, right-click Computer, and click Manage. Double-click Services and Applications, and then select Services.

3.Scroll down the list of services, right click HP Network Devices Support, and then select Restart.

4.After the service restarts, try using the product over the network again.

If you are able to use the product over the network, your network setup was successful.

If you still cannot use the product over the network or if you have to periodically perform this step in order to use your product over the network, your firewall might be interfering. For more information see “Configure your firewall to work with HP products” on page 13.

If this still does not work, there might be a problem with your network configuration or router. Contact the person who set up your network or the router manufacturer for help.

Clear paper jams

In case of a paper jam, check the rear door. You might need to clear the paper jam from the rear door.

To clear a paper jam from the rear door

1.Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product.

Troubleshooting and support

Clear paper jams

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Contents Basics Guide Hewlett-Packard Company notices Contents Set up the HP All-in-One on a wired Ethernet network Network setupTo connect the product to the network What you need for a wired networkConnect the HP All-in-One to the network Chapter Connect to an integrated wireless Wlan 802.11 network What you need for an integrated wireless Wlan 802.11 networkIf you do not see your network name in the list To connect the product with the Wireless Setup WizardSet up the HP All-in-One using an ad hoc wireless connection To create a network profile What you need for an ad hoc networkCreate a network profile for other operating systems To connect to a wireless ad hoc network Connect to a wireless ad hoc networkCommunication mode ad hoc Encryption enabled To install the Windows HP Photosmart Software Install the software for a network connectionConnect to additional computers on a network To change a USB connection to a wired Ethernet connectionThis runs the Wireless Setup Wizard Configure your firewall to work with HP productsAdvanced firewall information Manage your network settingsPrint network settings Wireless Network Test prints Restore network defaultsTurn the wireless radio on and off Print the wireless network testHP All-in-One at a glance HP All-in-One overviewLabel Icon Name and Description Control panel featuresOnscreen Help Find more informationStart Here guide To load full-size paper Load paperHP Web site Chapter Avoid paper jams Print a photo on photo paper Press Print Photos Scan an imageMake a copy To print photosTo replace the ink cartridges Replace the ink cartridgesTo make a copy from the control panel Press Start Copy Black or Start Copy Color to begin copyingReplace the ink cartridges One overview To uninstall and reinstall the software Uninstall and reinstall the softwareTroubleshooting common setup issues Setup troubleshooting Solution 5 Load paper in the input tray After setting up the product, it does not printSolution 1 Press the On button to turn on the product Solution 2 Set your product as the default printer To check a wired Ethernet connection Network troubleshooting Wireless Network Test prints To run the Network Diagnostic toolMake sure the product is on the network To check a wireless connectionTo print the Network Configuration Page a. Press Setup Network Status To access the HP Photosmart C6300 All-in-One series homeMake sure the product is online and ready To check the printer status Make sure the HP Network Devices Support service is runningTo restart the HP Network Device Support service Clear paper jamsSupport process If you have a problem, follow these stepsInformation on ink cartridges and the printhead Regulatory notices Product specificationsSystem requirements Technical information WarrantyXHPERXUJ UDQDLV
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