HP C6350, C6380, C6340 Uninstall and reinstall the software, Troubleshooting common setup issues

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3 Troubleshooting and support

This chapter contains troubleshooting information for the HP All-in-One. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen Help that came with your software.

Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

3.Restart your computer.

4.Turn off the product, wait one minute, then restart it.

5.Reinstall the product software.

CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

For support contact information, see the inside back cover of this guide.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All- in-One.

To uninstall and reinstall the software

1.On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel).

2.Double-clickAdd/Remove Programs (or click Uninstall a program).

3.Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. Follow the onscreen instructions.

4.Disconnect the product from your computer.

5.Restart your computer.

NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software.

6.Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it.

NOTE: If you no longer have the installation CD, you can download the software from www.hp.com/support.

7.Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product.

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed.

Uninstall and reinstall the software

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Troubleshooting and support

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Contents Basics Guide Hewlett-Packard Company notices Contents Set up the HP All-in-One on a wired Ethernet network Network setupTo connect the product to the network What you need for a wired networkConnect the HP All-in-One to the network Chapter Connect to an integrated wireless Wlan 802.11 network What you need for an integrated wireless Wlan 802.11 networkIf you do not see your network name in the list To connect the product with the Wireless Setup WizardSet up the HP All-in-One using an ad hoc wireless connection To create a network profile What you need for an ad hoc networkCreate a network profile for other operating systems To connect to a wireless ad hoc network Connect to a wireless ad hoc networkCommunication mode ad hoc Encryption enabled To install the Windows HP Photosmart Software Install the software for a network connectionConnect to additional computers on a network To change a USB connection to a wired Ethernet connectionThis runs the Wireless Setup Wizard Configure your firewall to work with HP productsAdvanced firewall information Manage your network settingsPrint network settings Turn the wireless radio on and off Restore network defaultsPrint the wireless network test Wireless Network Test printsHP All-in-One at a glance HP All-in-One overviewLabel Icon Name and Description Control panel featuresOnscreen Help Find more informationStart Here guide To load full-size paper Load paperHP Web site Chapter Avoid paper jams Print a photo on photo paper Make a copy Scan an imageTo print photos Press Print Photos To make a copy from the control panel Replace the ink cartridges Press Start Copy Black or Start Copy Color to begin copying To replace the ink cartridgesReplace the ink cartridges One overview To uninstall and reinstall the software Uninstall and reinstall the softwareTroubleshooting common setup issues Setup troubleshooting Solution 1 Press the On button to turn on the product After setting up the product, it does not printSolution 2 Set your product as the default printer Solution 5 Load paper in the input trayWireless Network Test prints Network troubleshootingTo run the Network Diagnostic tool To check a wired Ethernet connectionMake sure the product is on the network To check a wireless connectionTo print the Network Configuration Page a. Press Setup Network Status To access the HP Photosmart C6300 All-in-One series homeMake sure the product is online and ready To restart the HP Network Device Support service Make sure the HP Network Devices Support service is runningClear paper jams To check the printer statusSupport process If you have a problem, follow these stepsInformation on ink cartridges and the printhead Regulatory notices Product specificationsSystem requirements Technical information WarrantyXHPERXUJ UDQDLV
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