HP C6380, C6340, C6350 manual Setup troubleshooting

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Chapter 3

Setup troubleshooting

Use this section to solve any problems you might encounter while setting up the HP All-in-One hardware.

The product will not turn on

Try the following solutions if there are no light indications, no noise, and no movement from the product when you turn it on.

Solution 1: Make sure you use the power cord that came with the product

Solution

•Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip.

•If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet.

•Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet.

•If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched to on but still does not work, then there might be a problem with the power outlet.

Cause: The product was not being used with the power cord provided.

If this did not solve the issue, try the next solution.

Solution 2: Reset the product

Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.

Cause: The product experienced an error.

If this did not solve the issue, try the next solution.

Solution 3: Press the On button more slowly

Solution: The product might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the product to turn on. If you press the On button again during this time, you might turn the product off.

Cause: You pressed the On button too quickly. If this did not solve the issue, try the next solution.

Troubleshooting and support

Solution 4: Contact HP to replace the power supply

Solution: Contact HP support to request a power supply for the product.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The power supply was not intended for use with this product or it had a mechanical failure.

If this did not solve the issue, try the next solution.

Solution 5: Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly.

28 Troubleshooting and support

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Contents Basics Guide Hewlett-Packard Company notices Contents Network setup Set up the HP All-in-One on a wired Ethernet networkWhat you need for a wired network Connect the HP All-in-One to the networkTo connect the product to the network Chapter What you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 networkTo connect the product with the Wireless Setup Wizard If you do not see your network name in the listSet up the HP All-in-One using an ad hoc wireless connection What you need for an ad hoc network To create a network profileCreate a network profile for other operating systems Connect to a wireless ad hoc network Communication mode ad hoc Encryption enabledTo connect to a wireless ad hoc network Install the software for a network connection To install the Windows HP Photosmart SoftwareTo change a USB connection to a wired Ethernet connection Connect to additional computers on a networkConfigure your firewall to work with HP products This runs the Wireless Setup WizardManage your network settings Print network settingsAdvanced firewall information Print the wireless network test Restore network defaultsTurn the wireless radio on and off Wireless Network Test printsHP All-in-One overview HP All-in-One at a glanceControl panel features Label Icon Name and DescriptionFind more information Start Here guideOnscreen Help Load paper HP Web siteTo load full-size paper Chapter Avoid paper jams Print a photo on photo paper To print photos Scan an imageMake a copy Press Print PhotosPress Start Copy Black or Start Copy Color to begin copying Replace the ink cartridgesTo make a copy from the control panel To replace the ink cartridgesReplace the ink cartridges One overview Uninstall and reinstall the software Troubleshooting common setup issuesTo uninstall and reinstall the software Setup troubleshooting Solution 2 Set your product as the default printer After setting up the product, it does not printSolution 1 Press the On button to turn on the product Solution 5 Load paper in the input trayTo run the Network Diagnostic tool Network troubleshootingWireless Network Test prints To check a wired Ethernet connectionTo check a wireless connection To print the Network Configuration Page a. Press SetupMake sure the product is on the network To access the HP Photosmart C6300 All-in-One series home Make sure the product is online and readyNetwork Status Clear paper jams Make sure the HP Network Devices Support service is runningTo restart the HP Network Device Support service To check the printer statusIf you have a problem, follow these steps Information on ink cartridges and the printheadSupport process Product specifications System requirementsRegulatory notices Warranty Technical informationXHPERXUJ UDQDLV
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