HP C6380, C6340, C6350 manual Information on ink cartridges and the printhead, Support process

Page 36

Troubleshooting and support

Chapter 3

2.Gently pull the paper out of the rollers.

CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. If you do not remove all the pieces of paper from the product, more paper jams are likely to occur.

3.Replace the rear door. Gently push the door forward until it snaps into place.

4.Press OK on the control panel to continue the current job.

Information on ink cartridges and the printhead

The following tips help maintain HP ink cartridges and ensure consistent print quality.

•Keep all ink cartridges in the original sealed packages until they are needed.

•Turn off the product by pressing the On button. Do not turn off the product by turning off a power strip or unplugging the power cord. If you improperly turn off the product, the printhead assembly might not return to the correct position.

•Store ink cartridges at room temperature (15.6°-26.6° C or 60°-78° F).

•HP recommends that you do not remove the ink cartridges from the product until you have replacement cartridges available to install.

•If you are transporting the product make sure you turn it off by pressing the On button to power it down properly. Also, make sure you leave the ink cartridges installed. Doing these actions will prevent ink leaking from the printhead assembly.

•Clean the printhead when you notice a significant decrease in print quality.

•Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.

•Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems.

Support process

If you have a problem, follow these steps:

1.Check the documentation that came with the product.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date product information and expert assistance and includes the following features:

•Fast access to qualified online support specialists

•Software and driver updates for the product

•Valuable product and troubleshooting information for common problems

•Proactive product updates, support alerts, and HP newsgrams that are available when you register the product

3.Call HP support. Support options and availability vary by product, country/region, and language. For support contact information, see the inside back cover of this guide.

34 Troubleshooting and support

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Contents Basics Guide Hewlett-Packard Company notices Contents Network setup Set up the HP All-in-One on a wired Ethernet networkWhat you need for a wired network Connect the HP All-in-One to the networkTo connect the product to the network Chapter What you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 networkTo connect the product with the Wireless Setup Wizard If you do not see your network name in the listSet up the HP All-in-One using an ad hoc wireless connection What you need for an ad hoc network To create a network profileCreate a network profile for other operating systems Connect to a wireless ad hoc network Communication mode ad hoc Encryption enabledTo connect to a wireless ad hoc network Install the software for a network connection To install the Windows HP Photosmart SoftwareTo change a USB connection to a wired Ethernet connection Connect to additional computers on a networkConfigure your firewall to work with HP products This runs the Wireless Setup WizardManage your network settings Print network settingsAdvanced firewall information Restore network defaults Turn the wireless radio on and offPrint the wireless network test Wireless Network Test printsHP All-in-One overview HP All-in-One at a glanceControl panel features Label Icon Name and DescriptionFind more information Start Here guideOnscreen Help Load paper HP Web siteTo load full-size paper Chapter Avoid paper jams Print a photo on photo paper Scan an image Make a copyTo print photos Press Print PhotosReplace the ink cartridges To make a copy from the control panelPress Start Copy Black or Start Copy Color to begin copying To replace the ink cartridgesReplace the ink cartridges One overview Uninstall and reinstall the software Troubleshooting common setup issuesTo uninstall and reinstall the software Setup troubleshooting After setting up the product, it does not print Solution 1 Press the On button to turn on the productSolution 2 Set your product as the default printer Solution 5 Load paper in the input trayNetwork troubleshooting Wireless Network Test printsTo run the Network Diagnostic tool To check a wired Ethernet connection To check a wireless connection To print the Network Configuration Page a. Press Setup Make sure the product is on the network To access the HP Photosmart C6300 All-in-One series home Make sure the product is online and readyNetwork Status Make sure the HP Network Devices Support service is running To restart the HP Network Device Support serviceClear paper jams To check the printer statusIf you have a problem, follow these steps Information on ink cartridges and the printheadSupport process Product specifications System requirementsRegulatory notices Warranty Technical informationXHPERXUJ UDQDLV
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