HP C6340, C6380, C6350 manual Make sure the product is online and ready, Network Status

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Chapter 3

Network Status

URL

•If the Network Status is Ready, the product is actively connected to a network.

•If the Network Status is Offline, the product is not connected to a network. Run the Wireless Network Test (using the instructions at the beginning of the Network Troubleshooting section) and follow any recommendations.

The URL shown here is the network address assigned to the product by your router. You will need this address for step 2.

Troubleshooting and support

B:Check to see if you can access the HP Photosmart C6300 All-in-One series home page

After you establish that the computer and the HP All-in-One both have active connections to a network, you can verify if they are on the same network by accessing the HP Photosmart C6300 All- in-One series home page. (The home page is a Web page that resides within the HP All-in-One.)

To access the HP Photosmart C6300 All-in-One series home page

▲On your computer, open the Web browser you normally use to access the Internet (for example, Internet Explorer.) In the Address box, type the URL of the product as it was shown on the Network Configuration Page (for example, http://192.168.1.101.)

The HP Photosmart C6300 All-in-One series home page should appear.

NOTE: If you are using a proxy server in your browser, you might need to disable it to access the Embedded Web Server.

If you can access the HP Photosmart C6300 All-in-One series home page, try using the product over the network (such as to scan or print) to see if your network setup was successful.

If you cannot access the HP Photosmart C6300 All-in-One series home page or are still having problems using the product over the network, continue to the next section regarding firewalls.

Step 3: Check to see if the firewall software is blocking communication

If you cannot access the HP Photosmart C6300 All-in-One series home page and are sure both the computer and HP Photosmart C6300 All-in-One series have active connections to the same network, the firewall security software might be blocking communication. Turn off any firewall security software running on your computer and then try to access the HP Photosmart C6300 All-in-One series home page again. If you can access the home page, try using the HP Photosmart C6300 All-in-One series (for printing or scanning).

If you are able to access the home page and use your HP Photosmart C6300 All-in-One series with the firewall turned off, you will need to reconfigure your firewall settings to allow the computer and HP Photosmart C6300 All-in-One series to communicate with each other over the network. For more information, see “Configure your firewall to work with HP products” on page 13.

If you are able to access the HP Photosmart C6300 All-in-One series home page but are still unable to use the HP Photosmart C6300 All-in-One series even with the firewall turned off, continue to steps 4 and 5.

Step 4: Make sure the product is online and ready

If you have the HP Photosmart Software installed, you can check the product status from your computer to see if the product is paused or offline, preventing you from using it.

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Contents Basics Guide Hewlett-Packard Company notices Contents Network setup Set up the HP All-in-One on a wired Ethernet networkConnect the HP All-in-One to the network What you need for a wired networkTo connect the product to the network Chapter What you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 networkTo connect the product with the Wireless Setup Wizard If you do not see your network name in the listSet up the HP All-in-One using an ad hoc wireless connection What you need for an ad hoc network To create a network profileCreate a network profile for other operating systems Communication mode ad hoc Encryption enabled Connect to a wireless ad hoc networkTo connect to a wireless ad hoc network Install the software for a network connection To install the Windows HP Photosmart SoftwareTo change a USB connection to a wired Ethernet connection Connect to additional computers on a networkConfigure your firewall to work with HP products This runs the Wireless Setup WizardPrint network settings Manage your network settingsAdvanced firewall information Print the wireless network test Restore network defaultsTurn the wireless radio on and off Wireless Network Test printsHP All-in-One overview HP All-in-One at a glanceControl panel features Label Icon Name and DescriptionStart Here guide Find more informationOnscreen Help HP Web site Load paperTo load full-size paper Chapter Avoid paper jams Print a photo on photo paper To print photos Scan an imageMake a copy Press Print PhotosPress Start Copy Black or Start Copy Color to begin copying Replace the ink cartridgesTo make a copy from the control panel To replace the ink cartridgesReplace the ink cartridges One overview Troubleshooting common setup issues Uninstall and reinstall the softwareTo uninstall and reinstall the software Setup troubleshooting Solution 2 Set your product as the default printer After setting up the product, it does not printSolution 1 Press the On button to turn on the product Solution 5 Load paper in the input trayTo run the Network Diagnostic tool Network troubleshootingWireless Network Test prints To check a wired Ethernet connectionTo print the Network Configuration Page a. Press Setup To check a wireless connectionMake sure the product is on the network Make sure the product is online and ready To access the HP Photosmart C6300 All-in-One series homeNetwork Status Clear paper jams Make sure the HP Network Devices Support service is runningTo restart the HP Network Device Support service To check the printer statusInformation on ink cartridges and the printhead If you have a problem, follow these stepsSupport process System requirements Product specificationsRegulatory notices Warranty Technical informationXHPERXUJ UDQDLV
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