HP C6380, C6340, C6350 Make sure the product is on the network, To check a wireless connection

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To check a wireless connection

1.Make sure that the wireless radio on your computer is turned on.

2.If you are not using a unique network name (SSID), then it is possible that your wireless computer could be connected to a nearby network that is not yours. The following steps can help you determine if your computer is connected to your network.

a. Depending on your operating system:

•Windows XP: Click Start, point to Control Panel, point to Network Connections, and then select View/Details.

OR

Windows XP: Click Start, point to Settings, point to Control Panel, point to Network Connections, and then select View/Details.

•Windows Vista: Click Start, point to Control Panel, point to Network Connections, and then click View Network Status and Tasks.

Leave the network dialog box open while you continue to the next step.

b. Disconnect the power cord from the wireless router. The connection status of your computer should change to Not Connected.

c. Reconnect the power cord to the wireless router. The connection status should change to Connected.

If you are unable to get your computer connected to your network, contact the person who set up your network or the router manufacturer as there might be a hardware issue with either your router or computer.

If you are able to access the Internet, you can also access the HP Network Assistant at http:// www.hp.com/sbso/wireless/tools-setup.html?jumpid=reg_R1002_USEN for help in setting up a network.

Step 2: Make sure that the HP All-in-One is connected to your network

If your product is not connected to the same network as your computer, you will not be able to use the product over the network. Follow the steps described in this section to find out if your product is actively connected to the correct network.

A:Make sure the product is on the network

To see if the product is connected to the network:

▲ If the product is connected to a wired (Ethernet) network, check the two Ethernet indicator lights on the top and bottom of the RJ-45 Ethernet jack on the back of the product. The lights indicate the following:

•Top light: If the light is lit solid green, the product is connected to the network, and communications have been established. If the light is off, there is no network connection.

•Bottom light: If the yellow light flashes, data is being sent or received by the product over the network.

▲If the product is connected to a wireless network, print the product Network Configuration Page, and then check the Network Status and URL.

To print the Network Configuration Page a. Press Setup.

b. Press the down arrow button until Network is highlighted, and then press OK.

c. Press the down arrow button until View Network Settings is highlighted, and then press OK.

d. Press the down arrow button until Print Network Configuration Page is highlighted, and then press OK.

This prints the Network Configuration Page.

Network troubleshooting

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Troubleshooting and support

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Contents Basics Guide Hewlett-Packard Company notices Contents Set up the HP All-in-One on a wired Ethernet network Network setupWhat you need for a wired network Connect the HP All-in-One to the networkTo connect the product to the network Chapter Connect to an integrated wireless Wlan 802.11 network What you need for an integrated wireless Wlan 802.11 networkIf you do not see your network name in the list To connect the product with the Wireless Setup WizardSet up the HP All-in-One using an ad hoc wireless connection To create a network profile What you need for an ad hoc networkCreate a network profile for other operating systems Connect to a wireless ad hoc network Communication mode ad hoc Encryption enabledTo connect to a wireless ad hoc network To install the Windows HP Photosmart Software Install the software for a network connectionConnect to additional computers on a network To change a USB connection to a wired Ethernet connectionThis runs the Wireless Setup Wizard Configure your firewall to work with HP productsManage your network settings Print network settingsAdvanced firewall information Turn the wireless radio on and off Restore network defaultsPrint the wireless network test Wireless Network Test printsHP All-in-One at a glance HP All-in-One overviewLabel Icon Name and Description Control panel featuresFind more information Start Here guideOnscreen Help Load paper HP Web siteTo load full-size paper Chapter Avoid paper jams Print a photo on photo paper Make a copy Scan an imageTo print photos Press Print PhotosTo make a copy from the control panel Replace the ink cartridgesPress Start Copy Black or Start Copy Color to begin copying To replace the ink cartridgesReplace the ink cartridges One overview Uninstall and reinstall the software Troubleshooting common setup issuesTo uninstall and reinstall the software Setup troubleshooting Solution 1 Press the On button to turn on the product After setting up the product, it does not printSolution 2 Set your product as the default printer Solution 5 Load paper in the input trayWireless Network Test prints Network troubleshootingTo run the Network Diagnostic tool To check a wired Ethernet connectionTo check a wireless connection To print the Network Configuration Page a. Press SetupMake sure the product is on the network To access the HP Photosmart C6300 All-in-One series home Make sure the product is online and readyNetwork Status To restart the HP Network Device Support service Make sure the HP Network Devices Support service is runningClear paper jams To check the printer statusIf you have a problem, follow these steps Information on ink cartridges and the printheadSupport process Product specifications System requirementsRegulatory notices Technical information WarrantyXHPERXUJ UDQDLV
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