HP C6350, C6380 Network troubleshooting, Make sure that the computer is connected to your network

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Chapter 3

Network troubleshooting

If you are encountering issues using your HP All-in-One over a network, try the following steps in the order listed:

1.Turn off the router, product, and computer, and then turn them back on in this order: router first, then the product, and finally the computer. Sometimes, cycling the power will recover a network communication issue.

2.For wireless networking issues, run the Wireless Network Test from the product control panel. a. Press Setup.

b. Press the down arrow button until Network is highlighted, and then press OK.

c. Press the down arrow button until Wireless Network Test is highlighted, and then press OK.

The Wireless Network Test prints.

If a problem is detected, the printed test report will include recommendations that might help solve the problem. If you need to change the network settings on your product or have never run the Wireless Setup Wizard from the product control panel, do so now.

Double-click the HP Solution Center icon, click Settings, click Other Settings, select Network Toolbox, and then select the Wireless Setup Wizard link.

3.If the previous steps do not solve the problem and you have successfully installed the HP Photosmart Software on your computer, run the Network Diagnostic tool.

NOTE: The diagnostic test might prompt you to connect a USB cable between the product and your computer. Position the product and computer near each other and have a USB cable readily accessible.

To run the Network Diagnostic tool

▲In the Solution Center, click Settings, click Other Settings, and then click Network Toolbox. On the Utilities tab, click Run Network Diagnostics.

If you are unable to run the Network Diagnostic tool or it does not help solve the problem, check the following sections for additional information:

1.Make sure that the computer is connected to your network

2.Make sure that the product is connected to your network

3.Check to see if the firewall software is blocking communication

4.Make sure the product is online and ready

5.Make sure the HP Device Discovery software is running

Step 1: Make sure that the computer is connected to your network

To check a wired (Ethernet) connection

▲Where the Ethernet cable from the router connects to your computer, check to see if the indicator lights are on. Usually there are two indicator lights, one that is on and another that blinks.

If you do not see any lights, try reconnecting the Ethernet cable to the computer and the router. If you still do not see lights, there might be a problem with the router or your computer.

Troubleshooting and support

30 Troubleshooting and support

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Contents Basics Guide Hewlett-Packard Company notices Contents Network setup Set up the HP All-in-One on a wired Ethernet networkTo connect the product to the network What you need for a wired networkConnect the HP All-in-One to the network Chapter What you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 networkTo connect the product with the Wireless Setup Wizard If you do not see your network name in the listSet up the HP All-in-One using an ad hoc wireless connection What you need for an ad hoc network To create a network profileCreate a network profile for other operating systems To connect to a wireless ad hoc network Connect to a wireless ad hoc networkCommunication mode ad hoc Encryption enabled Install the software for a network connection To install the Windows HP Photosmart SoftwareTo change a USB connection to a wired Ethernet connection Connect to additional computers on a networkConfigure your firewall to work with HP products This runs the Wireless Setup WizardAdvanced firewall information Manage your network settingsPrint network settings Restore network defaults Turn the wireless radio on and offPrint the wireless network test Wireless Network Test printsHP All-in-One overview HP All-in-One at a glanceControl panel features Label Icon Name and DescriptionOnscreen Help Find more informationStart Here guide To load full-size paper Load paperHP Web site Chapter Avoid paper jams Print a photo on photo paper Scan an image Make a copyTo print photos Press Print PhotosReplace the ink cartridges To make a copy from the control panelPress Start Copy Black or Start Copy Color to begin copying To replace the ink cartridgesReplace the ink cartridges One overview To uninstall and reinstall the software Uninstall and reinstall the softwareTroubleshooting common setup issues Setup troubleshooting After setting up the product, it does not print Solution 1 Press the On button to turn on the productSolution 2 Set your product as the default printer Solution 5 Load paper in the input trayNetwork troubleshooting Wireless Network Test printsTo run the Network Diagnostic tool To check a wired Ethernet connectionMake sure the product is on the network To check a wireless connectionTo print the Network Configuration Page a. Press Setup Network Status To access the HP Photosmart C6300 All-in-One series homeMake sure the product is online and ready Make sure the HP Network Devices Support service is running To restart the HP Network Device Support serviceClear paper jams To check the printer statusSupport process If you have a problem, follow these stepsInformation on ink cartridges and the printhead Regulatory notices Product specificationsSystem requirements Warranty Technical informationXHPERXUJ UDQDLV
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