HP C6340 After setting up the product, it does not print, Solution 5 Load paper in the input tray

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I connected the USB cable, but I am having problems using the product with my computer

Solution: You must first install the software that came with the product before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions.

Once you have installed the software, plug one end of the USB cable into the back of your computer and the other into the back of the product. You can connect to any USB port on the back of your computer.

For more information on installing the software and connecting the USB cable, see the Start Here guide that came with the product.

Cause: The USB cable was connected before the software was installed. Connecting the USB cable before you are prompted can cause errors.

After setting up the product, it does not print

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Press the On button to turn on the product

Solution: Look at the display on the product. If the display is blank and the On button is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product.

Cause: The product might not have been turned on. If this did not solve the issue, try the next solution.

Solution 2: Set your product as the default printer

Solution: Use the system tools on your computer to change your product to be the default printer.

Cause: You sent the print job to the default printer, but this product was not the default printer. If this did not solve the issue, try the next solution.

Solution 3: Check the connection between the product and computer

Solution: Check the connection between the product and computer.

Cause: The product and computer were not communicating with each other. If this did not solve the issue, try the next solution.

Solution 4: Check that the ink cartridges are installed properly and have ink

Solution: Check that the ink cartridges are installed properly and have ink.

Cause: There might have been a problem with one or more of the ink cartridges. If this did not solve the issue, try the next solution.

Solution 5: Load paper in the input tray

Solution: Load paper in the input tray.

Cause: The product might have been out of paper.

Setup troubleshooting

29

Troubleshooting and support

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Contents Basics Guide Hewlett-Packard Company notices Contents Set up the HP All-in-One on a wired Ethernet network Network setupConnect the HP All-in-One to the network What you need for a wired networkTo connect the product to the network Chapter Connect to an integrated wireless Wlan 802.11 network What you need for an integrated wireless Wlan 802.11 networkIf you do not see your network name in the list To connect the product with the Wireless Setup WizardSet up the HP All-in-One using an ad hoc wireless connection To create a network profile What you need for an ad hoc networkCreate a network profile for other operating systems Communication mode ad hoc Encryption enabled Connect to a wireless ad hoc networkTo connect to a wireless ad hoc network To install the Windows HP Photosmart Software Install the software for a network connectionConnect to additional computers on a network To change a USB connection to a wired Ethernet connectionThis runs the Wireless Setup Wizard Configure your firewall to work with HP productsPrint network settings Manage your network settingsAdvanced firewall information Wireless Network Test prints Restore network defaultsTurn the wireless radio on and off Print the wireless network testHP All-in-One at a glance HP All-in-One overviewLabel Icon Name and Description Control panel featuresStart Here guide Find more informationOnscreen Help HP Web site Load paperTo load full-size paper Chapter Avoid paper jams Print a photo on photo paper Press Print Photos Scan an imageMake a copy To print photosTo replace the ink cartridges Replace the ink cartridgesTo make a copy from the control panel Press Start Copy Black or Start Copy Color to begin copyingReplace the ink cartridges One overview Troubleshooting common setup issues Uninstall and reinstall the softwareTo uninstall and reinstall the software Setup troubleshooting Solution 5 Load paper in the input tray After setting up the product, it does not printSolution 1 Press the On button to turn on the product Solution 2 Set your product as the default printerTo check a wired Ethernet connection Network troubleshootingWireless Network Test prints To run the Network Diagnostic toolTo print the Network Configuration Page a. Press Setup To check a wireless connectionMake sure the product is on the network Make sure the product is online and ready To access the HP Photosmart C6300 All-in-One series homeNetwork Status To check the printer status Make sure the HP Network Devices Support service is runningTo restart the HP Network Device Support service Clear paper jamsInformation on ink cartridges and the printhead If you have a problem, follow these stepsSupport process System requirements Product specificationsRegulatory notices Technical information WarrantyXHPERXUJ UDQDLV
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