HP manual Warranty Service, Warranty Upgrades, Returning Your HP Color Copier for Service

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Warranty Service

Express Service

To obtain HP express repair service, the customer must contact an HP service office or an HP Customer Support Center for basic troubleshooting first.

If a customer unit needs a minor part replacement and these parts can normally be replaced by the customer, the customer-replaceable components may be serviced through expedited part shipment. In this event, HP will prepay shipping charges, duty and taxes; provide telephone assistance on replacement of the component; and pay shipping charges, duty, and taxes for any part that HP asks to be returned.

For some repairs, the HP Customer Support Center may direct customers to designated Authorized Service Providers who are certified by HP to service the HP Color Copier.

Warranty Upgrades

Extended warranties and service option upgrades may be obtained through your local HP authorized dealer or HP service centers.

In the U.S. and Canada, extended warranties may also be obtained by calling HP at 1-800-446-0522.

Returning Your HP Color Copier for Service

Before returning your HP Color Copier for service, you must call HP Customer Support. See Chapter 7, “Support Services,” for steps to take before calling Customer Support.

HP Color Copier User’s Guide 6-3

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Contents HP Color Copier User’s GuidePage Contents Iv Contents Troubleshooting and Maintaining Your HP Color CopierAbout This Guide ContentsConventions Used BoldfacePage Welcome!1 2Welcome Unpack Your HP Color Copier Setting Up Your New HP Color Copier2Setting Up Your New HP Color Copier HP Color Copier User’s Guide Attach the Front-Panel Overlay 4Setting Up Your New HP Color CopierLoad Paper in Your HP Color Copier 6Setting Up Your New HP Color Copier Install Print Cartridges 8Setting Up Your New HP Color Copier Done before continuing 10Setting Up Your New HP Color Copier Connect the Power CordHP Color Copier User’s Guide Align Your Print Cartridges 12Setting Up Your New HP Color CopierChanging the Front-Panel Language Press Select/ResumeHP Papers All About Paper2All About Paper Paper Choices When CopyingHP Papers Tips on Loading Paper in the in TrayAll Papers 4All About Paper Other Paper Tray ConsiderationsAutomatic Document Feeder ADF Requirements Copying How to Make CopiesColor Intensity buttons 2CopyingClear/Stop Controlling How Copies LookSelect/Resume Copy Quality Best/Normal/Fast4Copying Special FeaturesReduce/Enlarge Paper Type Color Intensity Lighter/DarkerMenu 6CopyingPress Menu until Photo Mode -+ appears Photo ModeCopy Paper Size TE Text EnhancementCreating Your Own Default Settings Changing Default SettingsRestoring the Factory Default Settings ELC Enhance Light ColorsCleaning the Glass Troubleshooting Maintaining Your HP Color CopierCleaning the Exterior Case How to Clear a Paper Jam in the Main Unit How to Clear a Paper Jam in the ADF2Troubleshooting and Maintaining Your HP Color Copier Paper Jam with Front-Panel MessageHow to Clean Cartridges How to Use the Self-TestFront-Panel Messages 4Troubleshooting and Maintaining Your HP Color CopierIssue What You Should Do Additional Troubleshooting Tips6Troubleshooting and Maintaining Your HP Color Copier Extent of Limited Warranty Hewlett-Packard Limited WarrantyHP Year 2000 Y2K Warranty 2Hewlett-Packard Limited Warranty Warranty Upgrades Warranty ServiceReturning Your HP Color Copier for Service Express Service4Hewlett-Packard Limited Warranty Online Services Support ServicesGet Help from HP InternetPrepare Your HP Color Copier for Shipment 2Support ServicesCalling in the U.S. During Warranty 4Support Services Calling in the U.S. Post-WarrantyTechnical Information Copy SpecificationsCopy Speed and Resolution Copy Margins Paper SpecificationsPaper-Tray Capacities Paper SizesEnvironmental Specifications Power SpecificationsPhysical Specifications Ordering Accessories and Supplies4Technical Information Regulatory NoticesFCC Statement U.S.A DOC Statement CanadaDeclaration of Conformity Conforms to the following Product Specifications Safety6Technical Information Owner’s Information Index 2Index Copy quality 4-3 factory default 4-8 paper-type 4Index