HP Color Copier manual Calling in the U.S. Post-Warranty, 4Support Services

Page 46

Calling in the U.S. Post-Warranty

If your product is not under warranty, you can call (800) 999-1148. A per- call, out-of-warranty support fee will be charged to your credit card. You can also call (900) 555-1500 ($2.50 per minute) from 6:00 A.M. to 10:00 P.M. MST and Saturdays from 9:00 A.M. to 4:00 P.M. MST. Charges begin only when you are connected with a support technician. (Prices and hours are subject to change without notice.)

Support service is free during the warranty period; however, your standard long-distance phone charges will apply. In some cases, a flat fee per single incident will also apply:

Country

HP FIRST Number

HP Support Number

U.S. during warranty

(800) 333-1917

(208) 323-2551

 

 

 

U.S. post-warranty

(800) 333-1917

(800) 999-1148

(per-call charge)

 

 

 

 

 

U.S. post-warranty

(800) 333-1917

(900) 555-1500

(per-minute charge)

 

 

 

 

 

Canada

(800) 333-1917

(905) 206-4663

 

 

 

7-4Support Services

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Contents User’s Guide HP Color CopierPage Contents Troubleshooting and Maintaining Your HP Color Copier Iv ContentsConventions Used ContentsAbout This Guide BoldfacePage Welcome!1 2Welcome Setting Up Your New HP Color Copier Unpack Your HP Color Copier2Setting Up Your New HP Color Copier HP Color Copier User’s Guide 4Setting Up Your New HP Color Copier Attach the Front-Panel OverlayLoad Paper in Your HP Color Copier 6Setting Up Your New HP Color Copier Install Print Cartridges 8Setting Up Your New HP Color Copier Done before continuing Connect the Power Cord 10Setting Up Your New HP Color CopierHP Color Copier User’s Guide Changing the Front-Panel Language 12Setting Up Your New HP Color CopierAlign Your Print Cartridges Press Select/ResumeAll About Paper HP PapersPaper Choices When Copying 2All About PaperAll Papers Tips on Loading Paper in the in TrayHP Papers Automatic Document Feeder ADF Requirements Other Paper Tray Considerations4All About Paper How to Make Copies Copying2Copying Color Intensity buttonsSelect/Resume Controlling How Copies LookClear/Stop Copy Quality Best/Normal/FastReduce/Enlarge Special Features4Copying Paper Type Menu Lighter/DarkerColor Intensity 6CopyingCopy Paper Size Photo ModePress Menu until Photo Mode -+ appears TE Text EnhancementRestoring the Factory Default Settings Changing Default SettingsCreating Your Own Default Settings ELC Enhance Light ColorsCleaning the Exterior Case Troubleshooting Maintaining Your HP Color CopierCleaning the Glass 2Troubleshooting and Maintaining Your HP Color Copier How to Clear a Paper Jam in the ADFHow to Clear a Paper Jam in the Main Unit Paper Jam with Front-Panel MessageHow to Use the Self-Test How to Clean Cartridges4Troubleshooting and Maintaining Your HP Color Copier Front-Panel MessagesAdditional Troubleshooting Tips Issue What You Should Do6Troubleshooting and Maintaining Your HP Color Copier HP Year 2000 Y2K Warranty Hewlett-Packard Limited WarrantyExtent of Limited Warranty 2Hewlett-Packard Limited Warranty Returning Your HP Color Copier for Service Warranty ServiceWarranty Upgrades Express Service4Hewlett-Packard Limited Warranty Get Help from HP Support ServicesOnline Services Internet2Support Services Prepare Your HP Color Copier for ShipmentCalling in the U.S. During Warranty Calling in the U.S. Post-Warranty 4Support ServicesCopy Speed and Resolution Copy SpecificationsTechnical Information Paper-Tray Capacities Paper SpecificationsCopy Margins Paper SizesPhysical Specifications Power SpecificationsEnvironmental Specifications Ordering Accessories and SuppliesFCC Statement U.S.A Regulatory Notices4Technical Information DOC Statement CanadaConforms to the following Product Specifications Safety Declaration of Conformity6Technical Information Owner’s Information Index 2Index Copy quality 4-3 factory default 4-8 paper-type 4Index
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