HP Color Copier manual Support Services, Get Help from HP, Online Services, Internet

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Support Services	7

This chapter explains how to get support for your HP Color Copier.

Get Help from HP

If you are unable to find the answer you need in this guide, you can contact one of the HP support services listed in the following pages. Support services are available in the U.S. and Canada

Online Services

Internet

If you have Internet access, you can get help from the HP Web site at:

http://www.hp.com/go/copiers

Here you can find the latest product information and answers to frequently asked questions to help you get the most from your HP Color Copier.

To order printed user guides, a front-panel overlay, or any other replaceable parts in the U.S. or Canada, dial:

(888) HP DISKS (473-4757)

HP FIRST

Call HP FIRST to request information to be faxed directly to you. HP offers this service free of charge. To use HP FIRST, you need a touch-tone phone and a 9600-baud, Group 3 fax machine so you can receive the information.

HP Customer Support

If you need to contact HP Customer Support, do the following before you call:

1Make sure that the unit is plugged in and powered on, that the specified inkjet print cartridges are installed correctly, and that the recommended paper is properly loaded in the IN tray.

2Review Chapter 2, “Setting Up Your New HP Color Copier,” and Chapter 5, “Troubleshooting and Maintaining Your HP Color Copier.”

HP Color Copier User’s Guide 7-1

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Contents HP Color Copier User’s GuidePage Contents Iv Contents Troubleshooting and Maintaining Your HP Color CopierBoldface ContentsAbout This Guide Conventions UsedPage Welcome!1 2Welcome Unpack Your HP Color Copier Setting Up Your New HP Color Copier2Setting Up Your New HP Color Copier HP Color Copier User’s Guide Attach the Front-Panel Overlay 4Setting Up Your New HP Color CopierLoad Paper in Your HP Color Copier 6Setting Up Your New HP Color Copier Install Print Cartridges 8Setting Up Your New HP Color Copier Done before continuing 10Setting Up Your New HP Color Copier Connect the Power CordHP Color Copier User’s Guide Press Select/Resume 12Setting Up Your New HP Color CopierAlign Your Print Cartridges Changing the Front-Panel LanguageHP Papers All About Paper2All About Paper Paper Choices When CopyingAll Papers Tips on Loading Paper in the in TrayHP Papers Automatic Document Feeder ADF Requirements Other Paper Tray Considerations4All About Paper Copying How to Make CopiesColor Intensity buttons 2CopyingCopy Quality Best/Normal/Fast Controlling How Copies LookClear/Stop Select/ResumeReduce/Enlarge Special Features4Copying Paper Type 6Copying Lighter/DarkerColor Intensity MenuTE Text Enhancement Photo ModePress Menu until Photo Mode -+ appears Copy Paper SizeELC Enhance Light Colors Changing Default SettingsCreating Your Own Default Settings Restoring the Factory Default SettingsCleaning the Exterior Case Troubleshooting Maintaining Your HP Color CopierCleaning the Glass Paper Jam with Front-Panel Message How to Clear a Paper Jam in the ADFHow to Clear a Paper Jam in the Main Unit 2Troubleshooting and Maintaining Your HP Color CopierHow to Clean Cartridges How to Use the Self-TestFront-Panel Messages 4Troubleshooting and Maintaining Your HP Color CopierIssue What You Should Do Additional Troubleshooting Tips6Troubleshooting and Maintaining Your HP Color Copier HP Year 2000 Y2K Warranty Hewlett-Packard Limited WarrantyExtent of Limited Warranty 2Hewlett-Packard Limited Warranty Express Service Warranty ServiceWarranty Upgrades Returning Your HP Color Copier for Service4Hewlett-Packard Limited Warranty Internet Support ServicesOnline Services Get Help from HPPrepare Your HP Color Copier for Shipment 2Support ServicesCalling in the U.S. During Warranty 4Support Services Calling in the U.S. Post-WarrantyCopy Speed and Resolution Copy SpecificationsTechnical Information Paper Sizes Paper SpecificationsCopy Margins Paper-Tray CapacitiesOrdering Accessories and Supplies Power SpecificationsEnvironmental Specifications Physical SpecificationsDOC Statement Canada Regulatory Notices4Technical Information FCC Statement U.S.ADeclaration of Conformity Conforms to the following Product Specifications Safety6Technical Information Owner’s Information Index 2Index Copy quality 4-3 factory default 4-8 paper-type 4Index