HP manual Prepare Your HP Color Copier for Shipment, 2Support Services

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3Try resetting the unit by powering it off and then on again, using the white button located on the left side of the unit’s front panel.

4Call the HP FIRST toll-free number or check the HP Web site at http://www.hp.com/go/copiers for more information that might help.

5If you are still experiencing problems and need to speak with an HP Customer Support Representative, do the following:

◆Have your serial number ready.

◆Make a color copy.

◆Be prepared to describe your problem in detail.

6Call HP Customer Support. Be near your HP Color Copier when you call.

Prepare Your HP Color Copier for Shipment

If after contacting HP Customer Support you are requested to send your HP Color Copier in for service, do the following:

1Turn on the HP Color Copier.

2Open the print-cartridge access door.

3Remove both print cartridges, and leave the print-cartridge latches flipped back.

CAUTION Print cartridges that remain inside may damage your HP Color Copier.

4Place the print cartridges in an airtight bag so they will not dry out, and put them aside (do not send them with the HP Color Copier, unless instructed to by the HP customer support call agent).

5Turn off the HP Color Copier. You will see the message “Shutting Down” on the front-panel display.

6Close the print-cartridge access door.

7-2Support Services

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Contents User’s Guide HP Color CopierPage Contents Troubleshooting and Maintaining Your HP Color Copier Iv ContentsContents About This GuideConventions Used BoldfacePage Welcome!1 2Welcome Setting Up Your New HP Color Copier Unpack Your HP Color Copier2Setting Up Your New HP Color Copier HP Color Copier User’s Guide 4Setting Up Your New HP Color Copier Attach the Front-Panel OverlayLoad Paper in Your HP Color Copier 6Setting Up Your New HP Color Copier Install Print Cartridges 8Setting Up Your New HP Color Copier Done before continuing Connect the Power Cord 10Setting Up Your New HP Color CopierHP Color Copier User’s Guide 12Setting Up Your New HP Color Copier Align Your Print CartridgesChanging the Front-Panel Language Press Select/ResumeAll About Paper HP PapersPaper Choices When Copying 2All About PaperHP Papers Tips on Loading Paper in the in TrayAll Papers 4All About Paper Other Paper Tray ConsiderationsAutomatic Document Feeder ADF Requirements How to Make Copies Copying2Copying Color Intensity buttonsControlling How Copies Look Clear/StopSelect/Resume Copy Quality Best/Normal/Fast4Copying Special FeaturesReduce/Enlarge Paper Type Lighter/Darker Color IntensityMenu 6CopyingPhoto Mode Press Menu until Photo Mode -+ appearsCopy Paper Size TE Text EnhancementChanging Default Settings Creating Your Own Default SettingsRestoring the Factory Default Settings ELC Enhance Light ColorsCleaning the Glass Troubleshooting Maintaining Your HP Color CopierCleaning the Exterior Case How to Clear a Paper Jam in the ADF How to Clear a Paper Jam in the Main Unit2Troubleshooting and Maintaining Your HP Color Copier Paper Jam with Front-Panel MessageHow to Use the Self-Test How to Clean Cartridges4Troubleshooting and Maintaining Your HP Color Copier Front-Panel MessagesAdditional Troubleshooting Tips Issue What You Should Do6Troubleshooting and Maintaining Your HP Color Copier Extent of Limited Warranty Hewlett-Packard Limited WarrantyHP Year 2000 Y2K Warranty 2Hewlett-Packard Limited Warranty Warranty Service Warranty UpgradesReturning Your HP Color Copier for Service Express Service4Hewlett-Packard Limited Warranty Support Services Online ServicesGet Help from HP Internet2Support Services Prepare Your HP Color Copier for ShipmentCalling in the U.S. During Warranty Calling in the U.S. Post-Warranty 4Support ServicesTechnical Information Copy SpecificationsCopy Speed and Resolution Paper Specifications Copy MarginsPaper-Tray Capacities Paper SizesPower Specifications Environmental SpecificationsPhysical Specifications Ordering Accessories and SuppliesRegulatory Notices 4Technical InformationFCC Statement U.S.A DOC Statement CanadaConforms to the following Product Specifications Safety Declaration of Conformity6Technical Information Owner’s Information Index 2Index Copy quality 4-3 factory default 4-8 paper-type 4Index