Colors run into each other on the printout
Cause: The print or copy quality setting is set too high for the type of paper loaded in the HP
Solution: Check the quality setting. Use a lower quality setting to decrease the amount of ink used for printing or copying.
For more information, see:
•“Change the print speed or quality” on page 32
•“Change copy speed or quality” on page 55
Cause: The paper type is not suitable for the HP
Solution: Use HP Premium Papers or any other paper type that is appropriate for the HP
For more information, see:
“Information on paper” on page 81
Cause: You are printing on the wrong side of the paper.
Solution: Load the paper with the print side down. For example, if you are loading glossy photo paper, load the paper with the glossy side down.
For more information, see:
“Load
Cause: You are using
Solution: HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of
Troubleshooting
Cause: The print cartridges need to be cleaned.
Solution: Print a
For more information on print cartridges, see “Troubleshoot print cartridges” on page 83.
Printouts or copies have horizontal streaks or lines
Cause: The paper is not feeding properly or is loaded incorrectly.
Print quality troubleshooting | 99 |