HP C4200 manual Uninstall and reinstall the software, Registration screen does not appear

Page 97

Chapter 13

For more information, see:

“Uninstall and reinstall the software” on page 94

Troubleshooting

Some of the buttons are missing in the HP Solution Center

Cause: The installation might not be complete.

Solution: If the appropriate buttons for your device (such as Make Copies) do not appear, your installation might not be complete, and you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your hard drive. Make sure to remove them properly using the uninstall utility provided in the HP All-in-One program group.

For more information, see:

“Uninstall and reinstall the software” on page 94

The registration screen does not appear

Cause: The registration screen did not launch automatically.

Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart C4200 All-in-One series, and then clicking Product Registration.

The HP Digital Imaging Monitor does not appear in the system tray

Cause: The installation might not be complete.

Solution: If the HP Digital Imaging Monitor does not appear in the system tray (normally located at the lower-right corner of the desktop), start the HP Solution Center.

If the appropriate buttons for your device (such as Make Copies) do not appear, your installation might not be complete, and you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your hard drive. Make sure to remove them properly using the uninstall utility provided in the HP All-in-One program group.

For more information, see:

“Uninstall and reinstall the software” on page 94

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All-in-One.

94 Troubleshooting

Image 97

Contents HP Photosmart C4200 All-in-One series HP Photosmart C4200 All-in-One series Page Contents Use the copy features Use the photo featuresUse the scan features Maintain the HP All-in-OneHP warranty and support TroubleshootingShop for printing supplies Technical information HP Photosmart C4200 All-in- One series Help OneHP Photosmart seriesC4200 HelpAll- HP All-in-One at a glance HP All-in-One overviewOne overview Control panel buttonsStart Copy Black button Starts a black-and-white copy. Use the HP Photosmart softwareOne overview Find more information Setup GuideFind more information How do I? How do Connection information To enable printer sharing on a Windows computerSupported connection types Use printer sharingConnection information Load originals Load originals and load paperTo load an original on the scanner glass Recommended papers for printing and copying Choose papers for printing and copyingHP Premium Plus Photo Paper HP Premium Photo PaperRecommended papers for printing only Papers to avoid Load full-size paper Load paperTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the input tray Load index cardsRelated topics To load index cards in the input tray Load envelopesTo load envelopes Load other types of paper HP CD/DVD Tattoo labels Avoid paper jamsLoad originals and load paper Print from a software application Print from your computerTo print from a software application Change the print settings for the current job Make the HP All-in-One the default printerSet the paper size To set the paper sizeTo set the paper type for printing Set the paper type for printingTo view the print resolution View the print resolutionChange the print speed or quality Change the page orientationChange the saturation, brightness, or color tone Scale the document sizePreview your print job To change the default print settings Change the default print settingsPrinting shortcuts To preview your print jobCreate printing shortcuts Perform special print jobsTo create a printing shortcut Click the Printing Shortcuts tabPrint a photo on photo paper Print a borderless imageTo print a borderless image To print a photo on photo paper Create custom cd/dvd labelsOff applies no HP real life technologies to the image To create custom CD/DVD labelsTo print in Maximum dpi mode Print using Maximum dpiPrint on both sides To print on both sidesRecommended papers for printing and copying on To print a multiple-page document as a booklet Print a multiple-page document as a bookletTo print multiple pages on a single sheet Print multiple pages on a single sheetTo print a multiple-page document in reverse order Print a multiple-page document in reverse orderPrint on transparencies Reverse an image for iron-on transfersTo reverse an image for iron-on transfers To print on transparenciesTo print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopesPrint a Web Print a posterTo print a poster To print a Web Stop a print jobTo stop a print job from the HP All-in-One To stop a print job from the computer Windows 2000 usersStop a print job Print Use the photo features Print 10 x 15 cm 4 x 6 inch photos Print photosTo print one or more 10 x 15 cm 4 x 6 inch photos To print an enlargement of a photo Print enlargementsSave photos to your computer Edit photos using your computerPrint photos from the HP Photosmart Software To print photosTo edit photos Share photos with friends and relativesTo share photos Photos Make a copy Use the copy featuresChange copy speed or quality Make a borderless copy of a photo Make multiple copies of the same originalTo make a borderless copy of a photo from the control panel Resize an original to fit onto letter or A4 paperPress Start Copy Color To resize a document from the control panelTo stop copying Stop copyingScan an image or document Use the scan featuresEdit a scanned document Edit a scanned imageTo scan to a computer To stop scanning Stop scanningScan Clean the exterior Clean the HP All-in-OneClean the glass To clean the glassTo clean the lid backing Clean the lid backingPrint a self-test report To print a self-test report Work with print cartridgesHandle the print cartridges Replace the print cartridges Check the estimated ink levelsTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tabTo replace the print cartridges Maintain the HP All-in-One Use the print cartridge protector Use a photo print cartridgeAlign the print cartridges To align newly installed print cartridges Clean the print cartridgesTo clean the print cartridge contacts Clean the print cartridge contactsClean the area around the ink nozzles To clean the area around the ink nozzles Surface Remedy Remove ink from your skin and clothingOrder paper or other media Shop for printing suppliesOrder print cartridges Click the Estimated Ink Levels tabNumber for ordering Order other suppliesTroubleshooting tips TroubleshootingCommunication problems over a USB connection Information on print cartridges Information on paper To clear a paper jam from the rear door Clear paper jamsTo clear a paper jam from the front door To troubleshoot print cartridges Troubleshoot print cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Device Services tab Click Clean the Print Cartridges To replace the print cartridges Troubleshooting Troubleshooting common setup issues Hardware setup troubleshootingView the Readme file HP All-in-One will not turn on SolutionSoftware installation troubleshooting Minimum system checks screen appears To start the installation from a Windows computerRed X appears on the USB connect prompt Received a message that an unknown error has occurred Solution To retry the plug and playSome of the buttons are missing in the HP Solution Center Uninstall and reinstall the softwareRegistration screen does not appear To uninstall from a Windows computer, method Print quality troubleshooting Ink is not filling the text or graphics completely Ink is bleeding or smearingPrintout has a horizontal band of distortion near the bottom Text edges are jaggedPrintouts or copies have horizontal streaks or lines Colors run into each other on the printoutPrintouts or copies are faded or have dull colors Load paper onPrintouts or copies seem blurry or fuzzy Choose papers for printing and copying onPrintouts or copies are slanted or skewed Printouts or copies have vertical streaksPaper is not picked up from the input tray Print troubleshootingEnvelopes print incorrectly HP All-in-One is not responding Borderless printing produces unexpected resultsCommunication problems over a USB connection on Nothing happens when I try to print Click SettingsTo check the printer driver status HP All-in-One prints meaningless charactersPrint troubleshooting 107 Pages in my document came out in the wrong order To check your margin settingsMargins are not printing as expected Text or graphics are cut off at the edge Solution To check your margin settingsBlank page came out while printing To preview the print layoutPrint troubleshooting 111 My memory card no longer works in my digital camera Memory card troubleshootingHP All-in-One does not read the memory card Photo light next to the memory card slots is blinking To install the HP Photosmart SoftwarePhotos on the memory card do not transfer to my computer Nothing happens when I try to copy Copy troubleshootingParts of the original do not appear or are cut off Resize to Fit is not working as expected Resize an original to fit onto letter or A4 paper on Image is cropped when I make a borderless copyBorderless copy has white space around the edges Printout is blankScan halts Scan troubleshootingScan fails Scanned image is blank Scan fails because of insufficient computer memoryScanned image is incorrectly cropped Scanned image has incorrect page layoutText format is incorrect Scanned image shows dotted lines instead of textText is incorrect or missing Scan feature does not work ErrorsDevice messages Firmware revision mismatchFile messages Mechanism errorMemory is full Scanner failureUnreadable files. NN files could not be read Error reading or writing the filePhotos not found File not foundInvalid file name General user messagesSupported file types for the HP All-in-One File corruptedCannot crop Memory card errorDisconnected Out of disk space Card access errorUse only one card at a time Card is inserted incorrectlyCard is damaged Paper messagesPaper upside down Cannot load paper from input tray Paper orientation errorInk is drying Out of paperPaper mismatch Power and connection messagesWrong paper width HP All-in-One not foundCommunication test failed Two-way communication lost Improper shutdownLow on ink Print cartridge messagesNeed alignment or alignment failed Troubleshooting Align the print cartridges on Wrong pen in slot Warranty HP warranty and supportPhone support period Placing a call HP support by phoneAfter the phone support period Additional warranty options HP Quick Exchange Service JapanPack the HP All-in-One To pack the HP All-in-One HP warranty and support Technical information Energy consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση FCC statement Regulatory model identification numberRegulatory notices 147 Technical information Index Symbols/Numerics150 151 152

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