HP C4200 manual Scan fails because of insufficient computer memory, Scanned image is blank

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Chapter 13

Troubleshooting

NOTE: To check to see whether the software is running, right-click on the HP Digital Imaging Monitor icon in the system tray at the far right of the Windows taskbar. Pick a device in the list, and then click Display Status.

Scan fails because of insufficient computer memory

Cause: Too many applications are running on your computer.

Solution: Close all applications that are not in use. This includes applications that run in the background, such as screen savers and virus checkers. If you turn off your virus checker, remember to turn it back on after you finish your scan.

If this problem occurs frequently, or if you encounter memory problems while using other applications, you might need to add more memory to your computer. See the user guide that came with your computer for more information.

Scanned image is blank

Cause: The original is placed incorrectly on the glass.

Solution: Load your original print side down on the right front corner of the glass.

Scanned image is incorrectly cropped

Cause: The software is set to automatically crop scanned pictures.

Solution: The autocropping feature in the software crops anything that is not part of the main image. Sometimes this might not be what you want. In that case, turn off autocropping in the software and crop the scanned image manually, or not at all.

Scanned image has incorrect page layout

Cause: The automatic cropping feature in the software is changing the page layout.

120 Troubleshooting

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Contents HP Photosmart C4200 All-in-One series HP Photosmart C4200 All-in-One series Page Contents Maintain the HP All-in-One Use the photo featuresUse the copy features Use the scan featuresTroubleshooting HP warranty and supportShop for printing supplies Technical information HP Photosmart C4200 All-in- One series Help OneHP Photosmart seriesC4200 HelpAll- HP All-in-One at a glance HP All-in-One overviewOne overview Control panel buttonsStart Copy Black button Starts a black-and-white copy. Use the HP Photosmart softwareOne overview Find more information Setup GuideFind more information How do I? How do Use printer sharing To enable printer sharing on a Windows computerConnection information Supported connection typesConnection information Load originals and load paper Load originalsTo load an original on the scanner glass HP Premium Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Plus Photo PaperRecommended papers for printing only Papers to avoid Load full-size paper Load paperTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards To load 10 x 15 cm 4 x 6 inch photo paper in the input trayRelated topics Load envelopes To load index cards in the input trayTo load envelopes Load other types of paper HP CD/DVD Tattoo labels Avoid paper jamsLoad originals and load paper Print from your computer Print from a software applicationTo print from a software application To set the paper size Make the HP All-in-One the default printerChange the print settings for the current job Set the paper sizeTo set the paper type for printing Set the paper type for printingChange the page orientation View the print resolutionTo view the print resolution Change the print speed or qualityScale the document size Change the saturation, brightness, or color tonePreview your print job To preview your print job Change the default print settingsTo change the default print settings Printing shortcutsClick the Printing Shortcuts tab Perform special print jobsCreate printing shortcuts To create a printing shortcutPrint a borderless image Print a photo on photo paperTo print a borderless image To create custom CD/DVD labels Create custom cd/dvd labelsTo print a photo on photo paper Off applies no HP real life technologies to the imageTo print on both sides Print using Maximum dpiTo print in Maximum dpi mode Print on both sidesRecommended papers for printing and copying on To print a multiple-page document as a booklet Print a multiple-page document as a bookletTo print multiple pages on a single sheet Print multiple pages on a single sheetTo print a multiple-page document in reverse order Print a multiple-page document in reverse orderTo print on transparencies Reverse an image for iron-on transfersPrint on transparencies To reverse an image for iron-on transfersTo print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopesPrint a poster Print a WebTo print a poster To stop a print job from the computer Windows 2000 users Stop a print jobTo print a Web To stop a print job from the HP All-in-OneStop a print job Print Use the photo features Print photos Print 10 x 15 cm 4 x 6 inch photosTo print one or more 10 x 15 cm 4 x 6 inch photos To print an enlargement of a photo Print enlargementsTo print photos Edit photos using your computerSave photos to your computer Print photos from the HP Photosmart SoftwareShare photos with friends and relatives To edit photosTo share photos Photos Use the copy features Make a copyChange copy speed or quality Make a borderless copy of a photo Make multiple copies of the same originalTo resize a document from the control panel Resize an original to fit onto letter or A4 paperTo make a borderless copy of a photo from the control panel Press Start Copy ColorTo stop copying Stop copyingScan an image or document Use the scan featuresEdit a scanned image Edit a scanned documentTo scan to a computer To stop scanning Stop scanningScan To clean the glass Clean the HP All-in-OneClean the exterior Clean the glassClean the lid backing To clean the lid backingPrint a self-test report To print a self-test report Work with print cartridgesHandle the print cartridges Printer Toolbox appears Click the Estimated Ink Level tab Check the estimated ink levelsReplace the print cartridges To check the ink levels from the HP Photosmart SoftwareTo replace the print cartridges Maintain the HP All-in-One Use the print cartridge protector Use a photo print cartridgeAlign the print cartridges To align newly installed print cartridges Clean the print cartridgesTo clean the print cartridge contacts Clean the print cartridge contactsClean the area around the ink nozzles To clean the area around the ink nozzles Surface Remedy Remove ink from your skin and clothingClick the Estimated Ink Levels tab Shop for printing suppliesOrder paper or other media Order print cartridgesNumber for ordering Order other suppliesTroubleshooting Troubleshooting tipsCommunication problems over a USB connection Information on print cartridges Information on paper Clear paper jams To clear a paper jam from the rear doorTo clear a paper jam from the front door To troubleshoot print cartridges Troubleshoot print cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Device Services tab Click Clean the Print Cartridges To replace the print cartridges Troubleshooting Hardware setup troubleshooting Troubleshooting common setup issuesView the Readme file HP All-in-One will not turn on SolutionSoftware installation troubleshooting To start the installation from a Windows computer Minimum system checks screen appearsRed X appears on the USB connect prompt Received a message that an unknown error has occurred Solution To retry the plug and playUninstall and reinstall the software Some of the buttons are missing in the HP Solution CenterRegistration screen does not appear To uninstall from a Windows computer, method Print quality troubleshooting Ink is not filling the text or graphics completely Ink is bleeding or smearingPrintout has a horizontal band of distortion near the bottom Text edges are jaggedPrintouts or copies have horizontal streaks or lines Colors run into each other on the printoutPrintouts or copies are faded or have dull colors Load paper onPrintouts or copies seem blurry or fuzzy Choose papers for printing and copying onPrintouts or copies are slanted or skewed Printouts or copies have vertical streaksPrint troubleshooting Paper is not picked up from the input trayEnvelopes print incorrectly HP All-in-One is not responding Borderless printing produces unexpected resultsCommunication problems over a USB connection on HP All-in-One prints meaningless characters Click SettingsNothing happens when I try to print To check the printer driver statusPrint troubleshooting 107 To check your margin settings Pages in my document came out in the wrong orderMargins are not printing as expected Text or graphics are cut off at the edge Solution To check your margin settingsBlank page came out while printing To preview the print layoutPrint troubleshooting 111 Memory card troubleshooting My memory card no longer works in my digital cameraHP All-in-One does not read the memory card To install the HP Photosmart Software Photo light next to the memory card slots is blinkingPhotos on the memory card do not transfer to my computer Nothing happens when I try to copy Copy troubleshootingParts of the original do not appear or are cut off Resize to Fit is not working as expected Resize an original to fit onto letter or A4 paper on Image is cropped when I make a borderless copyBorderless copy has white space around the edges Printout is blankScan troubleshooting Scan haltsScan fails Scanned image has incorrect page layout Scan fails because of insufficient computer memoryScanned image is blank Scanned image is incorrectly croppedScanned image shows dotted lines instead of text Text format is incorrectText is incorrect or missing Firmware revision mismatch ErrorsScan feature does not work Device messagesScanner failure Mechanism errorFile messages Memory is fullFile not found Error reading or writing the fileUnreadable files. NN files could not be read Photos not foundFile corrupted General user messagesInvalid file name Supported file types for the HP All-in-OneMemory card error Cannot cropDisconnected Card is inserted incorrectly Card access errorOut of disk space Use only one card at a timePaper messages Card is damagedPaper upside down Out of paper Paper orientation errorCannot load paper from input tray Ink is dryingHP All-in-One not found Power and connection messagesPaper mismatch Wrong paper widthCommunication test failed Two-way communication lost Improper shutdownPrint cartridge messages Low on inkNeed alignment or alignment failed Troubleshooting Align the print cartridges on Wrong pen in slot Warranty HP warranty and supportPhone support period Placing a call HP support by phoneAfter the phone support period Additional warranty options HP Quick Exchange Service JapanPack the HP All-in-One To pack the HP All-in-One HP warranty and support Technical information Energy consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση FCC statement Regulatory model identification numberRegulatory notices 147 Technical information Index Symbols/Numerics150 151 152

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