HP C4200 manual HP support by phone, Phone support period Placing a call

Page 141

HP warranty and support

Chapter 14

If you need to contact HP support, do the following before you call:

1.Make sure that:

a. The HP All-in-One is plugged in and turned on.

b. The specified print cartridges are installed correctly.

c. The recommended paper is properly loaded in the input tray.

2.Reset the HP All-in-One:

a. Turn off the HP All-in-One by pressing the On button.

b. Unplug the power cord from the back of the HP All-in-One. c. Plug the power cord back into the HP All-in-One.

d. Turn on the HP All-in-One by pressing the On button.

3.To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Check the HP Web site for updated information or troubleshooting tips for the HP All-in-One.

4.If you are still experiencing problems and need to speak with an HP support Representative, do the following:

a. Have the specific name of the HP All-in-One, as it appears on the control panel, available. b. Print a self-test report.

c. Make a color copy to have available as a sample printout. d. Be prepared to describe your problem in detail.

e. Have your serial number ready.

You can view the serial number by looking at the sticker on the rear side of the HP All-in- One. The serial number is the 10-character code in the upper left corner of the sticker.

5.Call HP support. Be near the HP All-in-One when you call.

Related topics

“Print a self-test report” on page 64

HP support by phone

For a list of support phone numbers, see the printed documentation that came with the device. This section contains the following topics:

•Phone support period

•Placing a call

•After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide the following information:

•Model number (located on the label on the front of the HP All-in-One)

•Serial number (located on the back or bottom of the HP All-in-One)

138 HP warranty and support

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Contents HP Photosmart C4200 All-in-One series HP Photosmart C4200 All-in-One series Page Contents Use the copy features Use the photo featuresUse the scan features Maintain the HP All-in-OneTroubleshooting HP warranty and supportShop for printing supplies Technical information HP Photosmart C4200 All-in- One series Help OneHP Photosmart seriesC4200 HelpAll- HP All-in-One at a glance HP All-in-One overviewOne overview Control panel buttonsStart Copy Black button Starts a black-and-white copy. Use the HP Photosmart softwareOne overview Find more information Setup GuideFind more information How do I? How do Connection information To enable printer sharing on a Windows computerSupported connection types Use printer sharingConnection information Load originals and load paper Load originalsTo load an original on the scanner glass Recommended papers for printing and copying Choose papers for printing and copyingHP Premium Plus Photo Paper HP Premium Photo PaperRecommended papers for printing only Papers to avoid Load full-size paper Load paperTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards To load 10 x 15 cm 4 x 6 inch photo paper in the input trayRelated topics Load envelopes To load index cards in the input trayTo load envelopes Load other types of paper HP CD/DVD Tattoo labels Avoid paper jamsLoad originals and load paper Print from your computer Print from a software applicationTo print from a software application Change the print settings for the current job Make the HP All-in-One the default printerSet the paper size To set the paper sizeTo set the paper type for printing Set the paper type for printingTo view the print resolution View the print resolutionChange the print speed or quality Change the page orientationScale the document size Change the saturation, brightness, or color tonePreview your print job To change the default print settings Change the default print settingsPrinting shortcuts To preview your print jobCreate printing shortcuts Perform special print jobsTo create a printing shortcut Click the Printing Shortcuts tabPrint a borderless image Print a photo on photo paperTo print a borderless image To print a photo on photo paper Create custom cd/dvd labelsOff applies no HP real life technologies to the image To create custom CD/DVD labelsTo print in Maximum dpi mode Print using Maximum dpiPrint on both sides To print on both sidesRecommended papers for printing and copying on To print a multiple-page document as a booklet Print a multiple-page document as a bookletTo print multiple pages on a single sheet Print multiple pages on a single sheetTo print a multiple-page document in reverse order Print a multiple-page document in reverse orderPrint on transparencies Reverse an image for iron-on transfersTo reverse an image for iron-on transfers To print on transparenciesTo print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopesPrint a poster Print a WebTo print a poster To print a Web Stop a print jobTo stop a print job from the HP All-in-One To stop a print job from the computer Windows 2000 usersStop a print job Print Use the photo features Print photos Print 10 x 15 cm 4 x 6 inch photosTo print one or more 10 x 15 cm 4 x 6 inch photos To print an enlargement of a photo Print enlargementsSave photos to your computer Edit photos using your computerPrint photos from the HP Photosmart Software To print photosShare photos with friends and relatives To edit photosTo share photos Photos Use the copy features Make a copyChange copy speed or quality Make a borderless copy of a photo Make multiple copies of the same originalTo make a borderless copy of a photo from the control panel Resize an original to fit onto letter or A4 paperPress Start Copy Color To resize a document from the control panelTo stop copying Stop copyingScan an image or document Use the scan featuresEdit a scanned image Edit a scanned documentTo scan to a computer To stop scanning Stop scanningScan Clean the exterior Clean the HP All-in-OneClean the glass To clean the glassClean the lid backing To clean the lid backingPrint a self-test report To print a self-test report Work with print cartridgesHandle the print cartridges Replace the print cartridges Check the estimated ink levelsTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tabTo replace the print cartridges Maintain the HP All-in-One Use the print cartridge protector Use a photo print cartridgeAlign the print cartridges To align newly installed print cartridges Clean the print cartridgesTo clean the print cartridge contacts Clean the print cartridge contactsClean the area around the ink nozzles To clean the area around the ink nozzles Surface Remedy Remove ink from your skin and clothingOrder paper or other media Shop for printing suppliesOrder print cartridges Click the Estimated Ink Levels tabNumber for ordering Order other suppliesTroubleshooting Troubleshooting tipsCommunication problems over a USB connection Information on print cartridges Information on paper Clear paper jams To clear a paper jam from the rear doorTo clear a paper jam from the front door To troubleshoot print cartridges Troubleshoot print cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Device Services tab Click Clean the Print Cartridges To replace the print cartridges Troubleshooting Hardware setup troubleshooting Troubleshooting common setup issuesView the Readme file HP All-in-One will not turn on SolutionSoftware installation troubleshooting To start the installation from a Windows computer Minimum system checks screen appearsRed X appears on the USB connect prompt Received a message that an unknown error has occurred Solution To retry the plug and playUninstall and reinstall the software Some of the buttons are missing in the HP Solution CenterRegistration screen does not appear To uninstall from a Windows computer, method Print quality troubleshooting Ink is not filling the text or graphics completely Ink is bleeding or smearingPrintout has a horizontal band of distortion near the bottom Text edges are jaggedPrintouts or copies have horizontal streaks or lines Colors run into each other on the printoutPrintouts or copies are faded or have dull colors Load paper onPrintouts or copies seem blurry or fuzzy Choose papers for printing and copying onPrintouts or copies are slanted or skewed Printouts or copies have vertical streaksPrint troubleshooting Paper is not picked up from the input trayEnvelopes print incorrectly HP All-in-One is not responding Borderless printing produces unexpected resultsCommunication problems over a USB connection on Nothing happens when I try to print Click SettingsTo check the printer driver status HP All-in-One prints meaningless charactersPrint troubleshooting 107 To check your margin settings Pages in my document came out in the wrong orderMargins are not printing as expected Text or graphics are cut off at the edge Solution To check your margin settingsBlank page came out while printing To preview the print layoutPrint troubleshooting 111 Memory card troubleshooting My memory card no longer works in my digital cameraHP All-in-One does not read the memory card To install the HP Photosmart Software Photo light next to the memory card slots is blinkingPhotos on the memory card do not transfer to my computer Nothing happens when I try to copy Copy troubleshootingParts of the original do not appear or are cut off Resize to Fit is not working as expected Resize an original to fit onto letter or A4 paper on Image is cropped when I make a borderless copyBorderless copy has white space around the edges Printout is blankScan troubleshooting Scan haltsScan fails Scanned image is blank Scan fails because of insufficient computer memoryScanned image is incorrectly cropped Scanned image has incorrect page layoutScanned image shows dotted lines instead of text Text format is incorrectText is incorrect or missing Scan feature does not work ErrorsDevice messages Firmware revision mismatchFile messages Mechanism errorMemory is full Scanner failureUnreadable files. NN files could not be read Error reading or writing the filePhotos not found File not foundInvalid file name General user messagesSupported file types for the HP All-in-One File corruptedMemory card error Cannot cropDisconnected Out of disk space Card access errorUse only one card at a time Card is inserted incorrectlyPaper messages Card is damagedPaper upside down Cannot load paper from input tray Paper orientation errorInk is drying Out of paperPaper mismatch Power and connection messagesWrong paper width HP All-in-One not foundCommunication test failed Two-way communication lost Improper shutdownPrint cartridge messages Low on inkNeed alignment or alignment failed Troubleshooting Align the print cartridges on Wrong pen in slot Warranty HP warranty and supportPhone support period Placing a call HP support by phoneAfter the phone support period Additional warranty options HP Quick Exchange Service JapanPack the HP All-in-One To pack the HP All-in-One HP warranty and support Technical information Energy consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση FCC statement Regulatory model identification numberRegulatory notices 147 Technical information Index Symbols/Numerics150 151 152
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