HP C4200 manual Troubleshoot print cartridges, To troubleshoot print cartridges

Page 86

2.Gently pull the paper out of the rollers.

CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur.

3.Close the print cartridge door.

4.Press Start Copy Black to continue the current job.

Troubleshoot print cartridges

If you are experiencing problems with printing, you might have a problem with one of the print cartridges. Do the following:

To troubleshoot print cartridges

1.Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the copper- colored contacts or ink nozzles.

Make sure the clear plastic tape has been removed. If it is still covering the ink nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts.

1Copper-colored contacts

2Plastic tape with pink pull tab (must be removed before installing)

3Ink nozzles under tape

Troubleshooting

Troubleshooting tips

83

Image 86

Contents HP Photosmart C4200 All-in-One series HP Photosmart C4200 All-in-One series Page Contents Use the scan features Use the photo featuresUse the copy features Maintain the HP All-in-OneShop for printing supplies TroubleshootingHP warranty and support Technical information HP Photosmart C4200 All-in- One series Help OneHP Photosmart seriesC4200 HelpAll- HP All-in-One overview HP All-in-One at a glanceControl panel buttons One overviewUse the HP Photosmart software Start Copy Black button Starts a black-and-white copy.One overview Setup Guide Find more informationFind more information How do I? How do Supported connection types To enable printer sharing on a Windows computerConnection information Use printer sharingConnection information To load an original on the scanner glass Load originals and load paperLoad originals HP Premium Plus Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Photo PaperRecommended papers for printing only Papers to avoid Load paper Load full-size paperTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Related topics Load index cardsTo load 10 x 15 cm 4 x 6 inch photo paper in the input tray To load envelopes Load envelopesTo load index cards in the input tray Load other types of paper Avoid paper jams HP CD/DVD Tattoo labelsLoad originals and load paper To print from a software application Print from your computerPrint from a software application Set the paper size Make the HP All-in-One the default printerChange the print settings for the current job To set the paper sizeSet the paper type for printing To set the paper type for printingChange the print speed or quality View the print resolutionTo view the print resolution Change the page orientationPreview your print job Scale the document sizeChange the saturation, brightness, or color tone Printing shortcuts Change the default print settingsTo change the default print settings To preview your print jobTo create a printing shortcut Perform special print jobsCreate printing shortcuts Click the Printing Shortcuts tabTo print a borderless image Print a borderless imagePrint a photo on photo paper Off applies no HP real life technologies to the image Create custom cd/dvd labelsTo print a photo on photo paper To create custom CD/DVD labelsPrint on both sides Print using Maximum dpiTo print in Maximum dpi mode To print on both sidesRecommended papers for printing and copying on Print a multiple-page document as a booklet To print a multiple-page document as a bookletPrint multiple pages on a single sheet To print multiple pages on a single sheetPrint a multiple-page document in reverse order To print a multiple-page document in reverse orderTo reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint on transparencies To print on transparenciesPrint a group of addresses on labels or envelopes To print a group of addresses on labels or envelopesTo print a poster Print a posterPrint a Web To stop a print job from the HP All-in-One Stop a print jobTo print a Web To stop a print job from the computer Windows 2000 usersStop a print job Print Use the photo features To print one or more 10 x 15 cm 4 x 6 inch photos Print photosPrint 10 x 15 cm 4 x 6 inch photos Print enlargements To print an enlargement of a photoPrint photos from the HP Photosmart Software Edit photos using your computerSave photos to your computer To print photosTo share photos Share photos with friends and relativesTo edit photos Photos Change copy speed or quality Use the copy featuresMake a copy Make multiple copies of the same original Make a borderless copy of a photoPress Start Copy Color Resize an original to fit onto letter or A4 paperTo make a borderless copy of a photo from the control panel To resize a document from the control panelStop copying To stop copyingUse the scan features Scan an image or documentTo scan to a computer Edit a scanned imageEdit a scanned document Stop scanning To stop scanningScan Clean the glass Clean the HP All-in-OneClean the exterior To clean the glassPrint a self-test report Clean the lid backingTo clean the lid backing Work with print cartridges To print a self-test reportHandle the print cartridges To check the ink levels from the HP Photosmart Software Check the estimated ink levelsReplace the print cartridges Printer Toolbox appears Click the Estimated Ink Level tabTo replace the print cartridges Maintain the HP All-in-One Use a photo print cartridge Use the print cartridge protectorAlign the print cartridges Clean the print cartridges To align newly installed print cartridgesClean the print cartridge contacts To clean the print cartridge contactsClean the area around the ink nozzles To clean the area around the ink nozzles Remove ink from your skin and clothing Surface RemedyOrder print cartridges Shop for printing suppliesOrder paper or other media Click the Estimated Ink Levels tabOrder other supplies Number for orderingCommunication problems over a USB connection TroubleshootingTroubleshooting tips Information on print cartridges Information on paper To clear a paper jam from the front door Clear paper jamsTo clear a paper jam from the rear door Troubleshoot print cartridges To troubleshoot print cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Device Services tab Click Clean the Print Cartridges To replace the print cartridges Troubleshooting View the Readme file Hardware setup troubleshootingTroubleshooting common setup issues Solution HP All-in-One will not turn onSoftware installation troubleshooting Red X appears on the USB connect prompt To start the installation from a Windows computerMinimum system checks screen appears Solution To retry the plug and play Received a message that an unknown error has occurredRegistration screen does not appear Uninstall and reinstall the softwareSome of the buttons are missing in the HP Solution Center To uninstall from a Windows computer, method Print quality troubleshooting Ink is bleeding or smearing Ink is not filling the text or graphics completelyText edges are jagged Printout has a horizontal band of distortion near the bottomColors run into each other on the printout Printouts or copies have horizontal streaks or linesLoad paper on Printouts or copies are faded or have dull colorsChoose papers for printing and copying on Printouts or copies seem blurry or fuzzyPrintouts or copies have vertical streaks Printouts or copies are slanted or skewedEnvelopes print incorrectly Print troubleshootingPaper is not picked up from the input tray Borderless printing produces unexpected results HP All-in-One is not respondingCommunication problems over a USB connection on To check the printer driver status Click SettingsNothing happens when I try to print HP All-in-One prints meaningless charactersPrint troubleshooting 107 Margins are not printing as expected To check your margin settingsPages in my document came out in the wrong order Solution To check your margin settings Text or graphics are cut off at the edgeTo preview the print layout Blank page came out while printingPrint troubleshooting 111 HP All-in-One does not read the memory card Memory card troubleshootingMy memory card no longer works in my digital camera Photos on the memory card do not transfer to my computer To install the HP Photosmart SoftwarePhoto light next to the memory card slots is blinking Copy troubleshooting Nothing happens when I try to copyParts of the original do not appear or are cut off Resize to Fit is not working as expected Image is cropped when I make a borderless copy Resize an original to fit onto letter or A4 paper onPrintout is blank Borderless copy has white space around the edgesScan fails Scan troubleshootingScan halts Scanned image is incorrectly cropped Scan fails because of insufficient computer memoryScanned image is blank Scanned image has incorrect page layoutText is incorrect or missing Scanned image shows dotted lines instead of textText format is incorrect Device messages ErrorsScan feature does not work Firmware revision mismatchMemory is full Mechanism errorFile messages Scanner failurePhotos not found Error reading or writing the fileUnreadable files. NN files could not be read File not foundSupported file types for the HP All-in-One General user messagesInvalid file name File corruptedDisconnected Memory card errorCannot crop Use only one card at a time Card access errorOut of disk space Card is inserted incorrectlyPaper upside down Paper messagesCard is damaged Ink is drying Paper orientation errorCannot load paper from input tray Out of paperWrong paper width Power and connection messagesPaper mismatch HP All-in-One not foundCommunication test failed Improper shutdown Two-way communication lostNeed alignment or alignment failed Print cartridge messagesLow on ink Troubleshooting Align the print cartridges on Wrong pen in slot HP warranty and support WarrantyHP support by phone Phone support period Placing a callAdditional warranty options HP Quick Exchange Service Japan After the phone support periodPack the HP All-in-One To pack the HP All-in-One HP warranty and support Technical information Energy consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory model identification number FCC statementRegulatory notices 147 Technical information Symbols/Numerics Index150 151 152

Related manuals

Manual 25 pages 44.91 Kb