HP C4200 manual Pack the HP All-in-One

Page 143

HP warranty and support

Chapter 14

Call HP Korea customer support

Prepare the HP All-in-One for shipment

If after contacting HP Customer Support or returning to the point of purchase you are requested to send the HP All-in-One in for service, make sure you remove and keep the following items before returning your device:

•The print cartridges

•The power cord, USB cable, and any other cable connected to the HP All-in-One

•Any paper loaded in the input tray

•Any originals loaded in the HP All-in-One

To remove print cartridges before shipment

1.Turn on the HP All-in-One and wait until the print carriage is idle and silent. If the HP All-in-One will not turn on, skip this step and go to step 2.

2.Open the print cartridge door.

3.Remove the print cartridges from their slots.

NOTE: If the HP All-in-One does not turn on, you can unplug the power cord and then manually slide the print carriage to the far right side to remove the print cartridges.

4.Place the print cartridges in an airtight plastic container so they will not dry out, and put them aside. Do not send them with the HP All-in-One unless the HP customer support call agent instructs you to.

5.Close the print cartridge door and wait a few minutes for the print carriage to move back to its home position (on the left side).

NOTE: Make sure the scanner is idle and has returned to its parked position before turning off the HP All-in-One.

6.Press the On button to turn off the HP All-in-One.

Pack the HP All-in-One

Complete the following steps once you have removed the print cartridges, turned off the HP All-in- One, and unplugged it.

140 HP warranty and support

Image 143

Contents HP Photosmart C4200 All-in-One series HP Photosmart C4200 All-in-One series Page Contents Maintain the HP All-in-One Use the photo featuresUse the copy features Use the scan featuresShop for printing supplies TroubleshootingHP warranty and support Technical information HP Photosmart C4200 All-in- One series Help OneHP Photosmart seriesC4200 HelpAll- HP All-in-One at a glance HP All-in-One overviewOne overview Control panel buttonsStart Copy Black button Starts a black-and-white copy. Use the HP Photosmart softwareOne overview Find more information Setup GuideFind more information How do I? How do Use printer sharing To enable printer sharing on a Windows computerConnection information Supported connection typesConnection information To load an original on the scanner glass Load originals and load paperLoad originals HP Premium Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Plus Photo PaperRecommended papers for printing only Papers to avoid Load full-size paper Load paperTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Related topics Load index cardsTo load 10 x 15 cm 4 x 6 inch photo paper in the input tray To load envelopes Load envelopesTo load index cards in the input tray Load other types of paper HP CD/DVD Tattoo labels Avoid paper jamsLoad originals and load paper To print from a software application Print from your computerPrint from a software application To set the paper size Make the HP All-in-One the default printerChange the print settings for the current job Set the paper sizeTo set the paper type for printing Set the paper type for printingChange the page orientation View the print resolutionTo view the print resolution Change the print speed or qualityPreview your print job Scale the document sizeChange the saturation, brightness, or color tone To preview your print job Change the default print settingsTo change the default print settings Printing shortcutsClick the Printing Shortcuts tab Perform special print jobsCreate printing shortcuts To create a printing shortcutTo print a borderless image Print a borderless imagePrint a photo on photo paper To create custom CD/DVD labels Create custom cd/dvd labelsTo print a photo on photo paper Off applies no HP real life technologies to the imageTo print on both sides Print using Maximum dpiTo print in Maximum dpi mode Print on both sidesRecommended papers for printing and copying on To print a multiple-page document as a booklet Print a multiple-page document as a bookletTo print multiple pages on a single sheet Print multiple pages on a single sheetTo print a multiple-page document in reverse order Print a multiple-page document in reverse orderTo print on transparencies Reverse an image for iron-on transfersPrint on transparencies To reverse an image for iron-on transfersTo print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopesTo print a poster Print a posterPrint a Web To stop a print job from the computer Windows 2000 users Stop a print jobTo print a Web To stop a print job from the HP All-in-OneStop a print job Print Use the photo features To print one or more 10 x 15 cm 4 x 6 inch photos Print photosPrint 10 x 15 cm 4 x 6 inch photos To print an enlargement of a photo Print enlargementsTo print photos Edit photos using your computerSave photos to your computer Print photos from the HP Photosmart SoftwareTo share photos Share photos with friends and relativesTo edit photos Photos Change copy speed or quality Use the copy featuresMake a copy Make a borderless copy of a photo Make multiple copies of the same originalTo resize a document from the control panel Resize an original to fit onto letter or A4 paperTo make a borderless copy of a photo from the control panel Press Start Copy ColorTo stop copying Stop copyingScan an image or document Use the scan featuresTo scan to a computer Edit a scanned imageEdit a scanned document To stop scanning Stop scanningScan To clean the glass Clean the HP All-in-OneClean the exterior Clean the glassPrint a self-test report Clean the lid backingTo clean the lid backing To print a self-test report Work with print cartridgesHandle the print cartridges Printer Toolbox appears Click the Estimated Ink Level tab Check the estimated ink levelsReplace the print cartridges To check the ink levels from the HP Photosmart SoftwareTo replace the print cartridges Maintain the HP All-in-One Use the print cartridge protector Use a photo print cartridgeAlign the print cartridges To align newly installed print cartridges Clean the print cartridgesTo clean the print cartridge contacts Clean the print cartridge contactsClean the area around the ink nozzles To clean the area around the ink nozzles Surface Remedy Remove ink from your skin and clothingClick the Estimated Ink Levels tab Shop for printing suppliesOrder paper or other media Order print cartridgesNumber for ordering Order other suppliesCommunication problems over a USB connection TroubleshootingTroubleshooting tips Information on print cartridges Information on paper To clear a paper jam from the front door Clear paper jamsTo clear a paper jam from the rear door To troubleshoot print cartridges Troubleshoot print cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Device Services tab Click Clean the Print Cartridges To replace the print cartridges Troubleshooting View the Readme file Hardware setup troubleshootingTroubleshooting common setup issues HP All-in-One will not turn on SolutionSoftware installation troubleshooting Red X appears on the USB connect prompt To start the installation from a Windows computerMinimum system checks screen appears Received a message that an unknown error has occurred Solution To retry the plug and playRegistration screen does not appear Uninstall and reinstall the softwareSome of the buttons are missing in the HP Solution Center To uninstall from a Windows computer, method Print quality troubleshooting Ink is not filling the text or graphics completely Ink is bleeding or smearingPrintout has a horizontal band of distortion near the bottom Text edges are jaggedPrintouts or copies have horizontal streaks or lines Colors run into each other on the printoutPrintouts or copies are faded or have dull colors Load paper onPrintouts or copies seem blurry or fuzzy Choose papers for printing and copying onPrintouts or copies are slanted or skewed Printouts or copies have vertical streaksEnvelopes print incorrectly Print troubleshootingPaper is not picked up from the input tray HP All-in-One is not responding Borderless printing produces unexpected resultsCommunication problems over a USB connection on HP All-in-One prints meaningless characters Click SettingsNothing happens when I try to print To check the printer driver statusPrint troubleshooting 107 Margins are not printing as expected To check your margin settingsPages in my document came out in the wrong order Text or graphics are cut off at the edge Solution To check your margin settingsBlank page came out while printing To preview the print layoutPrint troubleshooting 111 HP All-in-One does not read the memory card Memory card troubleshootingMy memory card no longer works in my digital camera Photos on the memory card do not transfer to my computer To install the HP Photosmart SoftwarePhoto light next to the memory card slots is blinking Nothing happens when I try to copy Copy troubleshootingParts of the original do not appear or are cut off Resize to Fit is not working as expected Resize an original to fit onto letter or A4 paper on Image is cropped when I make a borderless copyBorderless copy has white space around the edges Printout is blankScan fails Scan troubleshootingScan halts Scanned image has incorrect page layout Scan fails because of insufficient computer memoryScanned image is blank Scanned image is incorrectly croppedText is incorrect or missing Scanned image shows dotted lines instead of textText format is incorrect Firmware revision mismatch ErrorsScan feature does not work Device messagesScanner failure Mechanism errorFile messages Memory is fullFile not found Error reading or writing the fileUnreadable files. NN files could not be read Photos not foundFile corrupted General user messagesInvalid file name Supported file types for the HP All-in-OneDisconnected Memory card errorCannot crop Card is inserted incorrectly Card access errorOut of disk space Use only one card at a timePaper upside down Paper messagesCard is damaged Out of paper Paper orientation errorCannot load paper from input tray Ink is dryingHP All-in-One not found Power and connection messagesPaper mismatch Wrong paper widthCommunication test failed Two-way communication lost Improper shutdownNeed alignment or alignment failed Print cartridge messagesLow on ink Troubleshooting Align the print cartridges on Wrong pen in slot Warranty HP warranty and supportPhone support period Placing a call HP support by phoneAfter the phone support period Additional warranty options HP Quick Exchange Service JapanPack the HP All-in-One To pack the HP All-in-One HP warranty and support Technical information Energy consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση FCC statement Regulatory model identification numberRegulatory notices 147 Technical information Index Symbols/Numerics150 151 152

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