HP C4200 manual Wrong pen in slot

Page 139

Chapter 13

Solution: One or both of the print cartridges are not installed or are installed incorrectly. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the copper-colored contacts of the print cartridges.

For more information on print cartridges, see “Troubleshoot print cartridges” on page 83.

Troubleshooting

Cause: The print cartridge is defective or not intended for use in this device.

Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Wrong pen in slot

Cause: The print cartridge is inserted into the wrong slot.

Solution: Remove the print cartridge and insert it into the correct slot. The tri-color print cartridge goes into the slot on the left.

The black or photo print cartridge goes into the slot on the right.

1Print cartridge slot for the tri-color print cartridge

2Print cartridge slot for the black and photo print cartridges

For more information, see:

•“Replace the print cartridges” on page 67

•“Troubleshoot print cartridges” on page 83

136 Troubleshooting

Image 139

Contents HP Photosmart C4200 All-in-One series HP Photosmart C4200 All-in-One series Page Contents Maintain the HP All-in-One Use the photo featuresUse the copy features Use the scan featuresHP warranty and support TroubleshootingShop for printing supplies Technical information HP Photosmart C4200 All-in- One series Help OneHP Photosmart seriesC4200 HelpAll- HP All-in-One at a glance HP All-in-One overviewOne overview Control panel buttonsStart Copy Black button Starts a black-and-white copy. Use the HP Photosmart softwareOne overview Find more information Setup GuideFind more information How do I? How do Use printer sharing To enable printer sharing on a Windows computerConnection information Supported connection typesConnection information Load originals Load originals and load paperTo load an original on the scanner glass HP Premium Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Plus Photo PaperRecommended papers for printing only Papers to avoid Load full-size paper Load paperTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the input tray Load index cardsRelated topics To load index cards in the input tray Load envelopesTo load envelopes Load other types of paper HP CD/DVD Tattoo labels Avoid paper jamsLoad originals and load paper Print from a software application Print from your computerTo print from a software application To set the paper size Make the HP All-in-One the default printerChange the print settings for the current job Set the paper sizeTo set the paper type for printing Set the paper type for printingChange the page orientation View the print resolutionTo view the print resolution Change the print speed or qualityChange the saturation, brightness, or color tone Scale the document sizePreview your print job To preview your print job Change the default print settingsTo change the default print settings Printing shortcutsClick the Printing Shortcuts tab Perform special print jobsCreate printing shortcuts To create a printing shortcutPrint a photo on photo paper Print a borderless imageTo print a borderless image To create custom CD/DVD labels Create custom cd/dvd labelsTo print a photo on photo paper Off applies no HP real life technologies to the imageTo print on both sides Print using Maximum dpiTo print in Maximum dpi mode Print on both sidesRecommended papers for printing and copying on To print a multiple-page document as a booklet Print a multiple-page document as a bookletTo print multiple pages on a single sheet Print multiple pages on a single sheetTo print a multiple-page document in reverse order Print a multiple-page document in reverse orderTo print on transparencies Reverse an image for iron-on transfersPrint on transparencies To reverse an image for iron-on transfersTo print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopesPrint a Web Print a posterTo print a poster To stop a print job from the computer Windows 2000 users Stop a print jobTo print a Web To stop a print job from the HP All-in-OneStop a print job Print Use the photo features Print 10 x 15 cm 4 x 6 inch photos Print photosTo print one or more 10 x 15 cm 4 x 6 inch photos To print an enlargement of a photo Print enlargementsTo print photos Edit photos using your computerSave photos to your computer Print photos from the HP Photosmart SoftwareTo edit photos Share photos with friends and relativesTo share photos Photos Make a copy Use the copy featuresChange copy speed or quality Make a borderless copy of a photo Make multiple copies of the same originalTo resize a document from the control panel Resize an original to fit onto letter or A4 paperTo make a borderless copy of a photo from the control panel Press Start Copy ColorTo stop copying Stop copyingScan an image or document Use the scan featuresEdit a scanned document Edit a scanned imageTo scan to a computer To stop scanning Stop scanningScan To clean the glass Clean the HP All-in-OneClean the exterior Clean the glassTo clean the lid backing Clean the lid backingPrint a self-test report To print a self-test report Work with print cartridgesHandle the print cartridges Printer Toolbox appears Click the Estimated Ink Level tab Check the estimated ink levelsReplace the print cartridges To check the ink levels from the HP Photosmart SoftwareTo replace the print cartridges Maintain the HP All-in-One Use the print cartridge protector Use a photo print cartridgeAlign the print cartridges To align newly installed print cartridges Clean the print cartridgesTo clean the print cartridge contacts Clean the print cartridge contactsClean the area around the ink nozzles To clean the area around the ink nozzles Surface Remedy Remove ink from your skin and clothingClick the Estimated Ink Levels tab Shop for printing suppliesOrder paper or other media Order print cartridgesNumber for ordering Order other suppliesTroubleshooting tips TroubleshootingCommunication problems over a USB connection Information on print cartridges Information on paper To clear a paper jam from the rear door Clear paper jamsTo clear a paper jam from the front door To troubleshoot print cartridges Troubleshoot print cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Device Services tab Click Clean the Print Cartridges To replace the print cartridges Troubleshooting Troubleshooting common setup issues Hardware setup troubleshootingView the Readme file HP All-in-One will not turn on SolutionSoftware installation troubleshooting Minimum system checks screen appears To start the installation from a Windows computerRed X appears on the USB connect prompt Received a message that an unknown error has occurred Solution To retry the plug and playSome of the buttons are missing in the HP Solution Center Uninstall and reinstall the softwareRegistration screen does not appear To uninstall from a Windows computer, method Print quality troubleshooting Ink is not filling the text or graphics completely Ink is bleeding or smearingPrintout has a horizontal band of distortion near the bottom Text edges are jaggedPrintouts or copies have horizontal streaks or lines Colors run into each other on the printoutPrintouts or copies are faded or have dull colors Load paper onPrintouts or copies seem blurry or fuzzy Choose papers for printing and copying onPrintouts or copies are slanted or skewed Printouts or copies have vertical streaksPaper is not picked up from the input tray Print troubleshootingEnvelopes print incorrectly HP All-in-One is not responding Borderless printing produces unexpected resultsCommunication problems over a USB connection on HP All-in-One prints meaningless characters Click SettingsNothing happens when I try to print To check the printer driver statusPrint troubleshooting 107 Pages in my document came out in the wrong order To check your margin settingsMargins are not printing as expected Text or graphics are cut off at the edge Solution To check your margin settingsBlank page came out while printing To preview the print layoutPrint troubleshooting 111 My memory card no longer works in my digital camera Memory card troubleshootingHP All-in-One does not read the memory card Photo light next to the memory card slots is blinking To install the HP Photosmart SoftwarePhotos on the memory card do not transfer to my computer Nothing happens when I try to copy Copy troubleshootingParts of the original do not appear or are cut off Resize to Fit is not working as expected Resize an original to fit onto letter or A4 paper on Image is cropped when I make a borderless copyBorderless copy has white space around the edges Printout is blankScan halts Scan troubleshootingScan fails Scanned image has incorrect page layout Scan fails because of insufficient computer memoryScanned image is blank Scanned image is incorrectly croppedText format is incorrect Scanned image shows dotted lines instead of textText is incorrect or missing Firmware revision mismatch ErrorsScan feature does not work Device messagesScanner failure Mechanism errorFile messages Memory is fullFile not found Error reading or writing the fileUnreadable files. NN files could not be read Photos not foundFile corrupted General user messagesInvalid file name Supported file types for the HP All-in-OneCannot crop Memory card errorDisconnected Card is inserted incorrectly Card access errorOut of disk space Use only one card at a timeCard is damaged Paper messagesPaper upside down Out of paper Paper orientation errorCannot load paper from input tray Ink is dryingHP All-in-One not found Power and connection messagesPaper mismatch Wrong paper widthCommunication test failed Two-way communication lost Improper shutdownLow on ink Print cartridge messagesNeed alignment or alignment failed Troubleshooting Align the print cartridges on Wrong pen in slot Warranty HP warranty and supportPhone support period Placing a call HP support by phoneAfter the phone support period Additional warranty options HP Quick Exchange Service JapanPack the HP All-in-One To pack the HP All-in-One HP warranty and support Technical information Energy consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση FCC statement Regulatory model identification numberRegulatory notices 147 Technical information Index Symbols/Numerics150 151 152

Related manuals

Manual 25 pages 44.91 Kb