HP C4200 To check the printer driver status, Click Settings, Nothing happens when I try to print

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Chapter 13

Solution: The printer driver status might have changed to either offline or stop printing.

To check the printer driver status

1.In the HP Solution Center, click the device tab.

2.Click Settings.

3.Click Status.

If the status is offline or stop printing, change the status to ready.

Troubleshooting

Cause: A deleted print job is still in the queue.

Solution: A print job might remain in the queue after it has been cancelled. The cancelled print job jams the queue and prevents the next print job from printing.

From your computer, open the printer folder and see if the cancelled job remains in the print queue. Try to delete the job from the queue. If the print job remains in the queue, try one or both of the following:

•Disconnect the USB cable from the HP All-in-One, restart the computer, and then reconnect the USB cable to the HP All-in-One.

•Shut down the HP All-in-One, restart the computer, and then restart the HP All- in-One.

The HP All-in-One prints meaningless characters

Cause: There is no more available memory in the HP All-in-One.

Solution: Turn off the HP All-in-One and your computer for 60 seconds, then turn them both on and try printing again.

Cause: The document is corrupt.

Solution: Try printing another document from the same software application. If this works, then try printing a previously saved version of the document that is not corrupt.

Nothing happens when I try to print

Cause: The HP All-in-One is turned off.

Solution: Look at the On button located on the top of the HP All-in-One. If it is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One.

Cause: The HP All-in-One is busy with another task.

Solution: If the HP All-in-One is performing another task such as copying or scanning, your print job will be delayed until the HP All-in-One completes the current task.

106 Troubleshooting

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Contents HP Photosmart C4200 All-in-One series HP Photosmart C4200 All-in-One series Page Contents Use the copy features Use the photo featuresUse the scan features Maintain the HP All-in-OneHP warranty and support TroubleshootingShop for printing supplies Technical information HP Photosmart C4200 All-in- One series Help OneHP Photosmart seriesC4200 HelpAll- HP All-in-One at a glance HP All-in-One overviewOne overview Control panel buttonsStart Copy Black button Starts a black-and-white copy. Use the HP Photosmart softwareOne overview Find more information Setup GuideFind more information How do I? How do Connection information To enable printer sharing on a Windows computerSupported connection types Use printer sharingConnection information Load originals Load originals and load paperTo load an original on the scanner glass Recommended papers for printing and copying Choose papers for printing and copyingHP Premium Plus Photo Paper HP Premium Photo PaperRecommended papers for printing only Papers to avoid Load full-size paper Load paperTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the input tray Load index cardsRelated topics To load index cards in the input tray Load envelopesTo load envelopes Load other types of paper HP CD/DVD Tattoo labels Avoid paper jamsLoad originals and load paper Print from a software application Print from your computerTo print from a software application Change the print settings for the current job Make the HP All-in-One the default printerSet the paper size To set the paper sizeTo set the paper type for printing Set the paper type for printingTo view the print resolution View the print resolutionChange the print speed or quality Change the page orientationChange the saturation, brightness, or color tone Scale the document sizePreview your print job To change the default print settings Change the default print settingsPrinting shortcuts To preview your print jobCreate printing shortcuts Perform special print jobsTo create a printing shortcut Click the Printing Shortcuts tabPrint a photo on photo paper Print a borderless imageTo print a borderless image To print a photo on photo paper Create custom cd/dvd labelsOff applies no HP real life technologies to the image To create custom CD/DVD labelsTo print in Maximum dpi mode Print using Maximum dpiPrint on both sides To print on both sidesRecommended papers for printing and copying on To print a multiple-page document as a booklet Print a multiple-page document as a bookletTo print multiple pages on a single sheet Print multiple pages on a single sheetTo print a multiple-page document in reverse order Print a multiple-page document in reverse orderPrint on transparencies Reverse an image for iron-on transfersTo reverse an image for iron-on transfers To print on transparenciesTo print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopesPrint a Web Print a posterTo print a poster To print a Web Stop a print jobTo stop a print job from the HP All-in-One To stop a print job from the computer Windows 2000 usersStop a print job Print Use the photo features Print 10 x 15 cm 4 x 6 inch photos Print photosTo print one or more 10 x 15 cm 4 x 6 inch photos To print an enlargement of a photo Print enlargementsSave photos to your computer Edit photos using your computerPrint photos from the HP Photosmart Software To print photosTo edit photos Share photos with friends and relativesTo share photos Photos Make a copy Use the copy featuresChange copy speed or quality Make a borderless copy of a photo Make multiple copies of the same originalTo make a borderless copy of a photo from the control panel Resize an original to fit onto letter or A4 paperPress Start Copy Color To resize a document from the control panelTo stop copying Stop copyingScan an image or document Use the scan featuresEdit a scanned document Edit a scanned imageTo scan to a computer To stop scanning Stop scanningScan Clean the exterior Clean the HP All-in-OneClean the glass To clean the glassTo clean the lid backing Clean the lid backingPrint a self-test report To print a self-test report Work with print cartridgesHandle the print cartridges Replace the print cartridges Check the estimated ink levelsTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tabTo replace the print cartridges Maintain the HP All-in-One Use the print cartridge protector Use a photo print cartridgeAlign the print cartridges To align newly installed print cartridges Clean the print cartridgesTo clean the print cartridge contacts Clean the print cartridge contactsClean the area around the ink nozzles To clean the area around the ink nozzles Surface Remedy Remove ink from your skin and clothingOrder paper or other media Shop for printing suppliesOrder print cartridges Click the Estimated Ink Levels tabNumber for ordering Order other suppliesTroubleshooting tips TroubleshootingCommunication problems over a USB connection Information on print cartridges Information on paper To clear a paper jam from the rear door Clear paper jamsTo clear a paper jam from the front door To troubleshoot print cartridges Troubleshoot print cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Device Services tab Click Clean the Print Cartridges To replace the print cartridges Troubleshooting Troubleshooting common setup issues Hardware setup troubleshootingView the Readme file HP All-in-One will not turn on SolutionSoftware installation troubleshooting Minimum system checks screen appears To start the installation from a Windows computerRed X appears on the USB connect prompt Received a message that an unknown error has occurred Solution To retry the plug and playSome of the buttons are missing in the HP Solution Center Uninstall and reinstall the softwareRegistration screen does not appear To uninstall from a Windows computer, method Print quality troubleshooting Ink is not filling the text or graphics completely Ink is bleeding or smearingPrintout has a horizontal band of distortion near the bottom Text edges are jaggedPrintouts or copies have horizontal streaks or lines Colors run into each other on the printoutPrintouts or copies are faded or have dull colors Load paper onPrintouts or copies seem blurry or fuzzy Choose papers for printing and copying onPrintouts or copies are slanted or skewed Printouts or copies have vertical streaksPaper is not picked up from the input tray Print troubleshootingEnvelopes print incorrectly HP All-in-One is not responding Borderless printing produces unexpected resultsCommunication problems over a USB connection on Nothing happens when I try to print Click SettingsTo check the printer driver status HP All-in-One prints meaningless charactersPrint troubleshooting 107 Pages in my document came out in the wrong order To check your margin settingsMargins are not printing as expected Text or graphics are cut off at the edge Solution To check your margin settingsBlank page came out while printing To preview the print layoutPrint troubleshooting 111 My memory card no longer works in my digital camera Memory card troubleshootingHP All-in-One does not read the memory card Photo light next to the memory card slots is blinking To install the HP Photosmart SoftwarePhotos on the memory card do not transfer to my computer Nothing happens when I try to copy Copy troubleshootingParts of the original do not appear or are cut off Resize to Fit is not working as expected Resize an original to fit onto letter or A4 paper on Image is cropped when I make a borderless copyBorderless copy has white space around the edges Printout is blankScan halts Scan troubleshootingScan fails Scanned image is blank Scan fails because of insufficient computer memoryScanned image is incorrectly cropped Scanned image has incorrect page layoutText format is incorrect Scanned image shows dotted lines instead of textText is incorrect or missing Scan feature does not work ErrorsDevice messages Firmware revision mismatchFile messages Mechanism errorMemory is full Scanner failureUnreadable files. NN files could not be read Error reading or writing the filePhotos not found File not foundInvalid file name General user messagesSupported file types for the HP All-in-One File corruptedCannot crop Memory card errorDisconnected Out of disk space Card access errorUse only one card at a time Card is inserted incorrectlyCard is damaged Paper messagesPaper upside down Cannot load paper from input tray Paper orientation errorInk is drying Out of paperPaper mismatch Power and connection messagesWrong paper width HP All-in-One not foundCommunication test failed Two-way communication lost Improper shutdownLow on ink Print cartridge messagesNeed alignment or alignment failed Troubleshooting Align the print cartridges on Wrong pen in slot Warranty HP warranty and supportPhone support period Placing a call HP support by phoneAfter the phone support period Additional warranty options HP Quick Exchange Service JapanPack the HP All-in-One To pack the HP All-in-One HP warranty and support Technical information Energy consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση FCC statement Regulatory model identification numberRegulatory notices 147 Technical information Index Symbols/Numerics150 151 152

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