Troubleshooting Tips, Normal Operating Sounds

Troubleshooting Tips.		GEAppliances.com
Problem	Possible Causes	What To Do
	The air conditioner	• Make sure the air conditioner plug is pushed
Air conditioner	The air conditioner	• Make sure the air conditioner plug is pushed
does not start	is unplugged.	completely into the outlet.
	The fuse is blown/circuit	• Check the house fuse/circuit breaker box and replace
	breaker is tripped.	the fuse or reset the breaker.
	Power failure.	•The unit will automatically re-start in the settings last
		used after the power is restored.
		•There is a protective time delay (approximately
		3 minutes) to prevent tripping of the compressor
		overload . For this reason, the unit may not start
		normal cooling for 3 minutes after it is turned
		back on .
	The current interrupter	• Press the RESET button located on the power cord plug.
	device is tripped.	• If the RESET button will not stay engaged, discontinue
		use of the air conditioner and contact a qualified
		service technician .
Air conditioner does	Airflow is restricted.	• Make sure there are no curtains, blinds or furniture
not cool as it should		blocking the front of the air conditioner.
	The temp control may	• On models with touch pads: In the Cool mode, press the
	not be set correctly.	Decrease ▼ pad.
		• On models with control knobs, turn the temperature
		knob to a higher number.
	The air filter is dirty.	• Clean the filter at least every 30 days.
		See the Care and Cleaning section.
	The room may have been hot.	• When the air conditioner is first turned on, you need
		to allow time for the room to cool down.
	Cold air is escaping.	• Check for open furnace registers and cold air returns.
	Cooling coils have iced up.	• See “Air conditioner freezing up” below .
Air conditioner	Ice blocks the air flow	• On models with control knobs, set the mode control at
freezing up	and stops the air conditioner	High Fan or High Cool with the Temp at 1 or 2.
	from cooling the room.	• On models with touch pads, set the controls at High Fan
		or High Cool and set the thermostat to a higher
		temperature.
The remote control	The batteries are inserted	• Check the position of the batteries. They should be
is not working	incorrectly.	inserted in the opposite (+) and (–) direction.
	The batteries may be dead.	• Replace the batteries.
Water drips outside	Hot, humid weather.	• This is normal.
Water drips indoors	The air conditioner is not	• For proper water disposal, make sure the air conditioner
	tilted to the outside.	slants slightly from the case front to the rear.
Water collects in	Moisture removed from air	• This is normal for a short period in areas with little
base pan	and drains into base pan.	humidity; normal for a longer period in very humid areas.

Safety Instructions Operating Instructions Care and Cleaning Installation Instructions Troubleshooting Tips

Normal Operating Sounds

nYou may hear a pinging noise caused by water being picked up and thrown against the condenser on rainy days or when the humidity is high. This design feature helps remove moisture and improve efficiency.

nYou may hear the thermostat click when the compressor cycles on and off.

nWater will collect in the base pan during high humidity or on rainy days. The water may overflow and drip from the outdoor side of the unit.

nThe fan may run even when the compressor does not.

Consumer Support

AED12, AED10, AEQ12, AEQ10 specifications

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