Headset Working, Speakerphone, To clear a headset call

Avaya EU24 Headset Working, Speakerphone, To clear a headset call, To end a speakerphone call

Page 10 - Headset Working

Basic Call Handling Features

Headset Working

When a headset is to be used on your 2420, it must be plugged in to the headset socket on the base of your 2420 telephone. To activate the headset and switch off the

handset, press Headset. The lamp beside the button is illuminated when headset working is activated.

To answer an incoming call:

1. Press the call appearance key next to the flashing bell icon ():

To clear a headset call:

1.Press Drop.

To manually make a call:

1.Dial the number (remember to include the required access code (for example, 9) for an outside line) and listen to the progress of the call.

To automatically make a call:

Do any of the following:

•Press Redial and a call appearance key to have the 2420 telephone dial the last number that you dialed.

•Access the Call Log and initiate a call to a specific entry. See Using the Call Log on page 17.

•Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See Speed Dials on page 13.

•When the call is answered, speak to the called party.

Speakerphone

The two-way built-in speakerphone allows you to make and answer calls without lifting your handset. Keep in mind that two-way speakerphones may not operate satisfactorily in every environment (such as in very noisy locations) and that they operate best when you speak directly too them.

To make or answer a call without lifting the handset, or to use the speakerphone with any feature:

1.Press Speaker. The LED beside the Speaker button illuminates.

2.Make or answer the call, or access the selected feature.

3.Adjust the speakerphone volume if necessary.

•To change the volume use the and buttons. The display shows the volume level. (There are eight volume levels.)

To change from the speakerphone to handset (or headset if fitted)

1.Pick up the handset (or press Headset) and talk.

To change from the handset to the speakerphone

1.Press Speaker.

2.Hang up the handset.

To end a speakerphone call

1.Press Speaker again.

Page 10	- Basic Call Handling Features	IP Office 2420 + EU24 User’s Guide
Headset	Working	40DHB0002UKEG – Issue 4 (9th February 2004)

2420, EU24 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.