Avaya Understanding Hunt Group Functionality in Systems

Page 40

Page 40 - Function Key Programming

Function Keys

HGEna - Hunt Group Enable

Sets the extension's membership of a group or groups as enabled. This function does not take the Hunt Group In/Out of Service.

This function can be programmed with or without a target group number. This function cannot be programmed through the phone by the user.

If programmed without a group number, pressing group memberships to either enabled or disabled. A when the group memberships are enabled.

HGEna toggles all the extension's is shown next to HGEna

If programmed with a group number, that number is shown next to HGEna. Pressing HGEna will enable the extension's membership of that group. In this mode the key does not toggle.

When enabled, G is shown on the display and the extension will receive group calls.

[User Digital Telephony Advanced Hunt Group Hunt Group Enable]

See also:

HGNS+ - Set Hunt Group Night Service (!) on page 42.

HGOS+ - Set Hunt Group Out of Service on page 43.

HGDis - Hunt Group Disable on page 42.

HGDis - Hunt Group Disable

Sets the extension's group membership as disabled. Used with HGEna - Hunt Group Enable on page 42. This function does not take the Hunt Group Out of Service.

This function can be programmed with or without a target group number. This function cannot be programmed through the phone by the user.

If programmed without a group number, pressing HGDis disables all the extension's group memberships.

If programmed with a group number, pressing HGDis disables just the extension's membership of that group.

[User Digital Telephony Advanced Hunt Group Hunt Group Disable]

HGNS+ - Set Hunt Group Night Service (!)

Put a specific hunt group into or out of night service mode.

This function requires the hunt group number to be entered when programmed. The hunt group number is then shown next to HGNS+. This function can be programmed through the phone by the user using an Admin key.

Pressing HGNS+ puts the hunt group into night service. Group calls then go to its night service fallback group if set or, if not answered, to voicemail.

[User Digital Telephony Advanced Set Set Hunt Group In Service]

HGNS- - Clear Hunt Group Night Service

Returns a hunt group that has been manually put into night service back to normal service. Used with HGNS+ - Set Hunt Group Night Service (!) on page 42.

This function requires that the hunt group number is entered when programmed. This function cannot be programmed through the phone by the user.

The hunt group number is shown next HGNS-. Pressing HGNS- puts the group back into normal service if in night service.

[User Digital Telephony Advanced Call Clear Hunt Group Night Service]

Page 40 - Function Keys

IP Office 2420 + EU24 User’s Guide

Function Key Programming

40DHB0002UKEG – Issue 4 (9th February 2004)

Image 40
Contents IP Office Contents Contents Iv Contents Index 2420 Telephone OverviewCall Appearance Keys Bridged AppearanceLine Appearance Call Coverage AppearanceSystem Features Call Appearance/Function Key IconsBasic Call Handling Features Answer a CallMaking a Call Clearing a CallHeadset Working SpeakerphoneTo clear a headset call To end a speakerphone callSpeed Dial RedialMute HoldConference TransferMessage Speed Dials Overview of Speed DialsUsing Speed Dials Dialing a Speed Dial NumberDeleting a Speed Dial Editing a Speed DialAdding a New Speed Dial Using the Call Log Overview of the Call LogUsing the Call Log Viewing the Call LogMaking Calls from the Call Log Saving a Call Log Entry to Your Speed Dial ListDeleting a Call Log Entry Setting Which Calls are LoggedErasing All Logged Calls Changing the 2420 Options Overview of 2420 OptionsAdjusting the Display Contrast Selecting Personalized OptionsRing Options To change the ring patternCall Log Setup Using Self TestSelecting the Display Mode Default Phone/Erase All SettingsChanging Key Labels LanguageAutomatic Gain Control AGC Programming Your Own Features Function KeysOverview of the Function Keys Changing the labels of the Function KeysDisplay Mode Normal ModeCall Center Mode To change the Display ModeFunction Key Programming Name Description Toggles DataAdmin Pages Shorthand Programming ModeAdmin1 Feature on Button Longhand ProgrammingDisplay Key Features Dial #Group # User #Admin Self-Administer Absnt Set Absent TextAcct Account Code Entry AD Abbreviated DialApear Appearance AutCB Automatic CallbackBusy Busy BusyH Busy On HeldCFrwd Call Forwarding All ClrCW Clear CWCnfRV Conference Meet Me Conf+ Conference AddCPkUp Call Pickup CWOff Call Waiting OffCWOn Call Waiting On CWSus Call Waiting SuspendDCW Dial CW Dir DirectoryDirct Dial Direct DNDOn Do Not Disturb OnDNDOf Do Not Disturb Off DNDX+ Do Not Disturb Exception AddDPkUp Directed Call Pickup Drop DropDTone Secondary Dial Tone Emrgy Dial EmergencyFolTo Follow Me To FwBNo Forward On Busy NumberFwBOn Forward On Busy On FwBOf Forward On Busy OffFwdOf Cancel All Forwarding FwdH+ Forward Hunt Group Calls OnFwdH- Forward Hunt Group Calls Off FwdNo Forward NumberFwNOf Forward On No Answer Off FwUOn Forward Unconditional OnFwUOf Forward Unconditional Off GrpPg Group PagingHere- Follow Me Here Cancel HdSet Headset ToggleHere+ Follow Me Here HfAns Internal Auto-AnswerHGEna Hunt Group Enable HGDis Hunt Group DisableHGNS+ Set Hunt Group Night Service HGNS- Clear Hunt Group Night ServiceHGOS- Clear Hunt Group Out of Service Hold Hold CallHoldCW Hold Call Waiting IAuto Automatic IntercomLogin Extn Login ICSeq Set Inside Call SequenceIDial Dial Intercom Inclu Dial InclusionLogof Extn Logout Music Hold MusicNATim Set No Answer Time OCSeq Set Outside Call SequencePark Park # Park Call Park to Other ExtensionPCall Priority Call PhyEx Dial Physical Extension by NumberPickG Call Pickup Group PickM Call Pickup MembersRBak+ Ringback When Free Prog Abbreviated Dial ProgramQuota Clear Quota Queue Call QueueRBak Cancel Ringback When Free RBSeq Set Ringback SequenceRecor Call Record Relay Relay PulseRely- Relay Off Resum Resume CallRtriv Retrieve Call Ride Ride CallSAC Send All Calls RngOf Ringer OffSpres AD Suppress SusCW Suspend CW Steal Call StealSuspe Suspend Call Timer Timer TmDay Time of DayToggl Toggle Calls VMRB- Voicemail Ringback OffVMCol Voicemail Collect VMOff Voicemail OffVMOn Voicemail On WUTim Set Wrap Up TimeSystem Features IntroductionMaking Calls Answering CallsCall Waiting Call ForwardingDiverting Calls Do Not DisturbDefault Feature Codes VoicemailConnection EU24 OverviewKey Using the EU24 Expansion Module Selecting a Call Appearance/Feature ButtonUnderstanding Call Appearance/Feature Button Status Icons Viewing the Alternate DisplayIndex ConferenceIndex
Related manuals
Manual 66 pages 42.63 Kb Manual 50 pages 34.23 Kb Manual 46 pages 63.23 Kb Manual 10 pages 5.83 Kb

2420, EU24 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.