Avaya EU24, 2420 manual Contents

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Page ii - Contents

Contents

 

The 2420 Telephone

6

Overview of the 2420

6

Call Appearance Keys

7

System Features

8

Call Appearance/Function Key Icons

8

Basic Call Handling Features

9

Answer a Call

9

Making a Call

9

Clearing a Call

9

Headset Working

10

Speakerphone

10

Speed Dial

11

Redial

11

Mute

11

Hold

11

Transfer

12

Conference

12

Message

12

Speed Dials

13

Overview of Speed Dials

13

Using Speed Dials

14

Dialing a Speed Dial Number

14

Deleting a Speed Dial

14

Editing a Speed Dial

14

Converting a Call Log Entry to a Speed Dial

14

Adding a New Speed Dial

15

Using the Call Log

16

Overview of the Call Log

16

Using the Call Log

17

Viewing the Call Log

17

Making Calls from the Call Log

17

Saving a Call Log Entry to Your Speed Dial List

17

Deleting a Call Log Entry

18

Erasing All Logged Calls

18

Setting Which Calls are Logged

18

Changing the 2420 Options

19

Overview of 2420 Options

19

Selecting Personalized Options

20

Ring Options

20

Adjusting the Display Contrast

20

Call Log Setup

21

Miscellaneous

21

Using Self Test

21

Selecting the Display Mode

21

Default Phone/Erase All Settings

21

Language

22

Changing Key Labels

22

Automatic Gain Control (AGC)

22

Function Keys

23

Overview of the Function Keys

23

Page ii - Contents

IP Office 2420 + EU24 User’s Guide

 

40DHB0002UKEG – Issue 4 (9th February 2004)

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Contents IP Office Contents Contents Iv Contents Index 2420 Telephone OverviewLine Appearance Call Appearance KeysBridged Appearance Call Coverage AppearanceSystem Features Call Appearance/Function Key IconsMaking a Call Basic Call Handling FeaturesAnswer a Call Clearing a CallTo clear a headset call Headset WorkingSpeakerphone To end a speakerphone callMute Speed DialRedial HoldMessage TransferConference Speed Dials Overview of Speed DialsDeleting a Speed Dial Using Speed DialsDialing a Speed Dial Number Editing a Speed DialAdding a New Speed Dial Using the Call Log Overview of the Call LogMaking Calls from the Call Log Using the Call LogViewing the Call Log Saving a Call Log Entry to Your Speed Dial ListErasing All Logged Calls Setting Which Calls are LoggedDeleting a Call Log Entry Changing the 2420 Options Overview of 2420 OptionsRing Options Adjusting the Display ContrastSelecting Personalized Options To change the ring patternSelecting the Display Mode Call Log SetupUsing Self Test Default Phone/Erase All SettingsAutomatic Gain Control AGC LanguageChanging Key Labels Overview of the Function Keys Programming Your Own FeaturesFunction Keys Changing the labels of the Function KeysCall Center Mode Display ModeNormal Mode To change the Display ModeFunction Key Programming Name Description Toggles DataAdmin1 Shorthand Programming ModeAdmin Pages Feature on Button Longhand ProgrammingGroup # Display Key FeaturesDial # User #Acct Account Code Entry Admin Self-AdministerAbsnt Set Absent Text AD Abbreviated DialBusy Busy Apear AppearanceAutCB Automatic Callback BusyH Busy On HeldCnfRV Conference Meet Me CFrwd Call Forwarding AllClrCW Clear CW Conf+ Conference AddCPkUp Call Pickup CWOff Call Waiting OffDCW Dial CW CWOn Call Waiting OnCWSus Call Waiting Suspend Dir DirectoryDNDOf Do Not Disturb Off Dirct Dial DirectDNDOn Do Not Disturb On DNDX+ Do Not Disturb Exception AddDTone Secondary Dial Tone DPkUp Directed Call PickupDrop Drop Emrgy Dial EmergencyFwBOn Forward On Busy On FolTo Follow Me ToFwBNo Forward On Busy Number FwBOf Forward On Busy OffFwdH- Forward Hunt Group Calls Off FwdOf Cancel All ForwardingFwdH+ Forward Hunt Group Calls On FwdNo Forward NumberFwUOf Forward Unconditional Off FwNOf Forward On No Answer OffFwUOn Forward Unconditional On GrpPg Group PagingHere+ Follow Me Here Here- Follow Me Here CancelHdSet Headset Toggle HfAns Internal Auto-AnswerHGNS+ Set Hunt Group Night Service HGEna Hunt Group EnableHGDis Hunt Group Disable HGNS- Clear Hunt Group Night ServiceHoldCW Hold Call Waiting HGOS- Clear Hunt Group Out of ServiceHold Hold Call IAuto Automatic IntercomIDial Dial Intercom Login Extn LoginICSeq Set Inside Call Sequence Inclu Dial InclusionNATim Set No Answer Time Logof Extn LogoutMusic Hold Music OCSeq Set Outside Call SequencePCall Priority Call Park Park #Park Call Park to Other Extension PhyEx Dial Physical Extension by NumberPickG Call Pickup Group PickM Call Pickup MembersQuota Clear Quota RBak+ Ringback When FreeProg Abbreviated Dial Program Queue Call QueueRecor Call Record RBak Cancel Ringback When FreeRBSeq Set Ringback Sequence Relay Relay PulseRtriv Retrieve Call Rely- Relay OffResum Resume Call Ride Ride CallSpres AD Suppress RngOf Ringer OffSAC Send All Calls Suspe Suspend Call Steal Call StealSusCW Suspend CW Toggl Toggle Calls Timer TimerTmDay Time of Day VMRB- Voicemail Ringback OffVMOn Voicemail On VMCol Voicemail CollectVMOff Voicemail Off WUTim Set Wrap Up TimeMaking Calls System FeaturesIntroduction Answering CallsDiverting Calls Call WaitingCall Forwarding Do Not DisturbDefault Feature Codes VoicemailKey EU24 OverviewConnection Understanding Call Appearance/Feature Button Status Icons Using the EU24 Expansion ModuleSelecting a Call Appearance/Feature Button Viewing the Alternate DisplayIndex ConferenceIndex
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2420, EU24 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.